玩家支持代理（英文） - 远程
Player Support Agent (EN) - Remote
TransPerfect Gaming 是一支全球化的热情游戏团队，提供世界级的玩家支持、社区管理、测试、本地化、网络安全、联合开发等服务。我们重视创新和团队合作，由对游戏的热爱驱动。我们的使命是让每款游戏都令人享受，我们的团队打破语言障碍，打造包容性的玩家社区。我们携手共创能引起全球玩家共鸣的沉浸式体验。
你是否是一位热情的游戏爱好者，希望在游戏行业推进自己的职业发展？你是否擅长构建、提升和维护在线社区，并希望加入一群志同道合的人？如果你对这些问题的回答是肯定的，我们期待与你见面。
作为玩家支持专员，你将有机会与一支多元化的团队合作，为全球数百家游戏开发商和发行商提供支持。我们正在寻找一位充满活力的成员，加入我们超过 1,000 人的内部玩家支持团队，能够在快节奏、活跃的环境中提供顶级支持。
职责
- 处理你所支持社区收到的“求助电话”。
- 熟悉你所支持的游戏，以便最佳地解决这些“求助电话”。
- 及时了解流程、政策和游戏内容的变化。
- 精通各种工单和社交媒体平台的使用。
- 在日常工作中积极寻找解决方案。
- 通过表格或电子表格跟踪数据来协助报告。
- 协助经理完成临时任务。
- 达到关键绩效指标，如生产力、质量和玩家满意度。
- 执行社区规则，在游戏背景下公平对待所有人。
- 报告游戏中发现的任何问题或趋势。
- 要求
- 必备技能
- 英语母语或专业水平，具备出色的口语和书面表达能力。
- 优秀的人际交往和组织能力。
- 精通 Google Workspace。
- 强大的多任务处理、优先级排序能力，并能在最少监督的情况下独立工作。
- 精通游戏类社交媒体，如 Reddit、Facebook、X 和 Discord。
● 对视频游戏充满热情。
我们提供的福利
- 机会提升和改进你的技能。
- 将你的才能应用到多样化的有趣游戏项目中。
- 一个快节奏、多元文化的环境中的志同道合的团队。
查看英文原文
TransPerfect Gaming is a global team of passionate gamers offering world-class player support, community management, testing, localization, cybersecurity, co-development and more. Valuing innovation and teamwork, we're driven by our love of gaming. Our mission is to make every game enjoyable as our teams break language barriers and develop inclusive player communities. Together, we can create immersive experiences that resonate with players worldwide.
Are you a passionate gamer, determined to advance your career in the gaming industry? Are you skilled in building, raising, and supporting online communities and want to join a team of like minded people? If you answered yes to these questions, we’d love to meet you.
As a Player Support Agent, you’ll get the opportunity to work with a diverse team supporting hundreds of game developers and publishers across the globe. We’re currently looking for a dynamic addition to our vibrant team of over 1,000 in-house player support agents who can provide top class support in a fast-paced and active environment.
RESPONSIBILITIES
- Processing ‘Calls for Help’ received from the community you are supporting.
- Becoming familiarized with the games you support, so you can best resolve these ‘Calls for Help’.
- Remaining up to date with changes in workflows, policies and gameplay.
- Becoming highly skilled in the use of various ticketing and social media platforms.
- Getting creative in finding solutions encountered on a to day-to-day basis.
- Assisting with reporting by tracking data on a form or spreadsheet.
- Supporting your managers with ad-hoc tasks.
- Reaching Key Performance Indicators such as Productivity, Quality, and Player Satisfaction.
- Enforcing community rules and treating everyone fairly in the context of the game.
- Reporting on any issues or trends found in the game.
Requirements
ESSENTIAL SKILLS
- A native or professional level of English with excellent oral and written skills.
- Excellent interpersonal and organizational skills.
- Advanced knowledge of Google Workspace.
- Strong ability to multitask, prioritize, and work independently with minimal supervision.
- Great knowledge of gaming social media, such as Reddit, Facebook, X, and Discord.
● Driven by a passion for video games.
WHAT WE OFFER
- The opportunity to hone and improve your skills.
- Apply your talents to a diverse variety of engaging gaming projects.
- A team of like-minded people in a fast-paced, multicultural environment.
- Ongoing training and professional self-improvement opportunities.
TransPerfect provides equal employment opportunities to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by local law.
We celebrate diversity as one of our core values and we have a clear goal: to be an inclusive workplace where a diverse mix of talented people want to come, stay and do their best work. Together with passionate, creative and collaborative colleagues, we are working to ensure accessibility is for everyone.
In order to apply, please submit your CV in English
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Originally posted on Himalayas