Sr Service Mgmt Product Mgr/Remote
求职：教育：相关领域的学士学位，专业培训或同等工作经验。经验：8年的服务诺或类似平台的工作经验。认证(s): ·信息技术基础设施图书馆 (ITIL) 基金会认证要求或在一年内完成。· Scrum Master 认证需要或在一年后完成。技能，知识能力：· 认真了解信息技术服务管理实践。·熟悉软件作为服务 (SAAS),云架构，人工智能 (AI) 和机器学习 (ML) 技术。· 经过验证的持续改善服务的能力。• 有效的决策能力。· 特殊的沟通，写作和编辑技巧。·强大的项目管理技能集。·有效的会议促进者优先资格：认证。从第一天起，Mercy 提供了杰出的优势 - 包括医疗，牙科和视觉覆盖，付费休息，学费支持以及每薪期工作32多小时的团队成员相匹配退休计划。加入一个关心的合作团队，你的声音有所重要。在 Mercy,你将通过创新，技术和同情来帮助塑造医疗保健未来。随着我们成长，你也会与我们一起成长。最初发布于喜马拉雅山。
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Find your calling at Mercy!
The Senior Service Management Product Manager’s primary responsibilities are serving as the liaison to caregivers across the Ministry for the evolution and development of Enterprise Service Management solutions and workflows.Position Details:
Minimum Qualifications:
Education: Bachelor's degree in related field, specialized training, or equivalent work experience.
Experience: 8 years' experience working with ServiceNow or similar platform.
Certification(s):
- Information Technology Infrastructure Library (ITIL) Foundation certification required or completed within one year of hire.
- Scrum Master certification required or completed within one year of hire.
Skills, Knowledge Abilities:
- Solid understanding of Information Technology Service Management practices.
- Familiar with Software as a Service (SAAS), Cloud Architecture, Artificial Intelligence (AI) and Machine Learning (ML) technologies
- Proven ability to drive continuous service improvement
- Effective decision-making abilities
- Exceptional communication, writing, and editing skills
- Strong project management skillset
- Effective meeting facilitator
Preferred Qualifications:
Certification(s):
- ITIL advanced certifications
- ServiceNow Certified System Administrator (CSA)
Why Mercy?
From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.
Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.
Originally posted on Himalayas