交换生产支持 - 拉丁美洲
Switch Production Support -LATAM
职位：支付交换处理支持专家
地点：拉美地区
职位数量：1
经验：8–12年在支付/交易交换领域的相关经验
岗位目标：
在支付交换系统中提供深入的技术和功能专业知识，确保交易处理平台的高可用性、性能和可靠性。该职位专注于解决复杂问题，实现无缝交易流程，并支持与客户和业务期望一致的关键支付操作。
主要职责
1.1.1 支付交换运营与支持
• 支持跨交换平台（如卡、ATM、POS、数字支付）的端到端支付交易处理
• 实时监控交易流程并确保系统正常运行和性能
• 识别、排查和解决交易失败、冲正和结算问题
• 通过主动检测和解决问题，最大限度减少对业务运营的影响
1.1.2 事件与问题管理
• 处理与支付交换处理和集成相关的L1/L2级别问题
• 对交易失败、延迟问题和系统错误进行详细根本原因分析（RCA）
• 与跨职能团队紧密合作，确保问题及时解决
• 维护问题文档并为常见问题贡献知识库
1.1.3 交易监控与对账
• 监控交易队列、消息格式（ISO 8583/ISO 20022）和交换接口
• 支持交换机、主机系统和外部网络（Visa、Mastercard、AMEX等）之间的对账流程
• 调查并解决交易不匹配、重复记账或结算差异
• 确保系统间准确的财务和交易完整性
1.1.4 变更、发布与集成支持
• 支持交换系统中新版本、补丁和配置变更的部署和验证
• 参与与外部支付网络和银行系统的集成测试
• 确保新功能平滑过渡到生产环境，风险最小
• 在发布期间验证系统准备情况和回滚程序
1.1.5 利益相关者协作与沟通
• 与银行、支付网络和内部团队协调以解决和改进服务
• 向利益相关者及时更新事件、停机和系统健康状况
• 与开发和基础设施团队合作进行修复
查看英文原文
Position: Payment Switch Processing Support Expert
Location: Latam region
Positions: 1
Experience: 8–12 Years of relevant experience in payments / transaction switching domain
Role Objective:
To provide deep technical and functional expertise in payment switching systems, ensuring high availability, performance, and reliability of transaction processing platforms. The role focuses on resolving complex issues, enabling seamless transaction flows, and supporting mission-critical payment operations aligned with customer and business expectations.
Key Responsibilities
1.1.1 Payment Switching Operations & Support
•Support end-to-end payment transaction processing across switching platforms (e.g., card, ATM, POS, digital payments)
•Monitor real-time transaction flows and ensure system uptime and performance
•Identify, troubleshoot, and resolve transaction failures, reversals, and settlement issues
•Ensure minimal disruption to business operations through proactive detection and resolution of issues
1.1.2 Incident & Problem Management
•Handle L1/L2 level issues related to payment switch processing and integrations
•Perform detailed root cause analysis (RCA) for transaction failures, latency issues, and system errors
•Work closely with cross-functional teams to ensure timely issue resolution
•Maintain issue documentation and contribute to knowledge base for recurring issues
1.1.3 Transaction Monitoring & Reconciliation
•Monitor transaction queues, message formats (ISO 8583/ISO 20022), and switch interfaces
•Support reconciliation processes between switches, host systems, and external networks (Visa, Mastercard, AMEX, etc.)
•Investigate and resolve transaction mismatches, duplicate postings, or settlement discrepancies
•Ensure accurate financial and transactional integrity across systems
1.1.4 Change, Release & Integration Support
•Support deployment and validation of new releases, patches, and configuration changes in switching systems
•Participate in integration testing with external payment networks and banking systems
•Ensure smooth transition of new functionalities into production with minimal risk
•Validate system readiness and rollback procedures during releases
1.1.5 Stakeholder Collaboration & Communication
•Coordinate with banks, payment networks, and internal teams for issue resolution and service improvements
•Provide timely updates on incidents, outages, and system health to stakeholders
•Collaborate with development and infrastructure teams for fixes and enhancements
•Participate in customer discussions for technical clarifications and support topics
1.1.6 Continuous Improvement & Automation
•Identify opportunities to automate monitoring, alerting, and reconciliation processes
•Recommend improvements in switching performance, transaction throughput, and reliability
•Contribute to reducing incident volumes through proactive system tuning and preventive fixes
•Ensure adherence to governance frameworks, audit requirements, and compliance standards
•Participate in strategic planning for scaling support operations in LATAM
Requirements
Qualifications & Experience
•12–14 years of experience in IT/application production support or managed services
•Proven track record in managing customer-facing support operations in a global environment
•Strong expertise in ITIL processes (Incident, Problem, Change, Service Delivery Management)
•Experience in leading distributed and cross-regional teams
•Strong understanding of production environments and critical business applications
•\Domain experience in payments, or transaction processing systems is highly preferred
Key Skills & Competencies
•Strong leadership and team management capabilities
•Excellent stakeholder management and communication skills
•High sense of ownership and accountability
•Problem-solving mindset with analytical and decision-making abilities
•Ability to manage high-pressure situations and critical escalations
•Proficiency in service management tools and monitoring platforms
Language: Spanish & English (Mandatory)
Reference: Euronet | epay | Ria Money | Ren
Benefits
- Paid Time Off
- Work From Home
- Training & Development
- Performance Bonus
Originally posted on Himalayas