对账生产支持 - 拉美地区
Reconciliation Production Support -LATAM
职位：对账处理支持专家
地点：拉美地区
职位数量：1
经验：8–12年支付对账/结算领域相关经验
岗位目标：
提供对账和结算流程的深入功能和技术专业知识，确保支付系统中财务交易的准确性、完整性和完整性。该岗位专注于识别差异、解决对账中断，并支持符合客户和监管要求的无缝财务运营。
主要职责
1.1.1 对账操作与支持
- 在支付系统、主机平台和外部网络（卡片、ATM、POS、数字渠道）上执行端到端对账
- 监控对账周期（每日、日内、批量）以确保完整性和及时性
- 识别和调查对账中断、未匹配记录和财务差异
- 确保跨系统的财务和交易数据准确平衡
1.1.2 异常处理与问题管理
- 处理与对账不一致、结算差异和数据完整性缺口相关的L1/L2问题
- 对对账中断和重复差异进行详细根本原因分析（RCA）
- 与上下游团队合作解决数据缺口和流程问题
- 维护问题文档并创建知识文章以加快解决速度
1.1.3 结算与财务完整性
- 支持银行、支付网络（Visa、Mastercard、AMEX）和内部系统之间的结算流程
- 验证结算文件、清算报告和财务过账
- 调查并解决重复过账、缺失交易和结算失败问题
- 确保符合财务控制和审计要求
1.1.4 变更、发布与数据验证支持
- 在新版本、补丁和系统升级期间支持对账验证
- 参与对账工作流和结算流程的UAT/SIT测试
- 部署后验证数据流、文件格式和对账输出
- 在变更期间确保数据一致性与审计准备就绪
1.1.5 利益相关者协作与沟通
- 与银行、财务团队、支付网络和内部利益相关者协作解决差异问题
- 及时更新对账状态、中断和结算问题
- 与审计和合规部门对接
查看英文原文
Position: Reconciliation Processing Support Expert
Location: Latam region
Positions: 1
Experience: 8–12 Years of relevant experience in payments reconciliation / settlement domain
Role Objective:
To provide deep functional and technical expertise in reconciliation and settlement processes, ensuring accuracy, completeness, and integrity of financial transactions across payment systems. The role focuses on identifying discrepancies, resolving breaks, and supporting seamless financial operations aligned with customer and regulatory expectations.
Key Responsibilities
1.1.1 Reconciliation Operations & Support
- Perform end-to-end reconciliation across payment systems, host platforms, and external networks (cards, ATM, POS, digital channels)
- Monitor reconciliation cycles (daily, intraday, batch) to ensure completeness and timeliness
- Identify and investigate reconciliation breaks, unmatched records, and financial discrepancies
- Ensure accurate balancing of financial and transaction data across systems
1.1.2 Exception Handling & Problem Management
- Handle L1/L2 issues related to reconciliation mismatches, settlement variances, and data integrity gaps
- Perform detailed root cause analysis (RCA) for reconciliation breaks and recurring discrepancies
- Work with upstream/downstream teams to resolve data gaps and process issues
- Maintain documentation of issues and create knowledge articles for faster resolution
1.1.3 Settlement & Financial Integrity
- Support settlement processes between banks, payment networks (Visa, Mastercard, AMEX), and internal systems
- Validate settlement files, clearing reports, and financial postings
- Investigate and resolve duplicate postings, missing transactions, and settlement failures
- Ensure compliance with financial controls and audit requirements
1.1.4 Change, Release & Data Validation Support
- Support reconciliation validation during new releases, patches, and system upgrades
- Participate in UAT/SIT testing for reconciliation workflows and settlement processes
- Validate data flows, file formats, and reconciliation outputs post-deployment
- Ensure data consistency and audit readiness during changes
1.1.5 Stakeholder Collaboration & Communication
- Collaborate with banks, finance teams, payment networks, and internal stakeholders for discrepancy resolution
- Provide timely updates on reconciliation status, breaks, and settlement issues
- Interface with audit and compliance teams for reconciliation reporting and validations
- Participate in client discussions for reconciliation and settlement-related topics
1.1.6 Continuous Improvement & Automation
- Identify opportunities to automate reconciliation processes and exception handling
- Enhance reconciliation accuracy, efficiency, and turnaround time
- Reduce manual interventions through process optimization and automation tools
- Ensure adherence to regulatory, compliance, and audit standards
Requirements
Qualifications & Experience
- 8–12 years of experience in reconciliation, settlement, or financial transaction processing environments
- Strong understanding of payment ecosystems (Cards, ATM, POS, UPI, RTGS, etc.)
- Experience in reconciliation tools, settlement systems, and financial reporting
- Knowledge of clearing and settlement processes across payment networks
- Familiarity with ITIL processes (Incident, Problem, Change Management)
- Working knowledge of database queries (SQL) and data validation techniques
Key Skills & Competencies
- Strong analytical and problem-solving skills with focus on data accuracy
- Deep understanding of reconciliation lifecycle and financial controls
- Ability to manage high-volume financial data and meet strict deadlines
- Strong stakeholder communication and coordination skills
- High attention to detail and financial data integrity
- Experience with reconciliation platforms, reporting tools, and automation solutions
Language: Spanish & English (Mandatory)
Benefits
Reference: Euronet | epay | Ria Money | Ren
Originally posted on Himalayas