西班牙语/英语客户服务中心代表
Spanish/English Customer Service Representative
Sutherland正在寻找具有团队精神和结果导向的人才加入我们，担任双语（英/西）客户服务专员。这些有远见的人将负责通过承担账户处理、维护、收款和清算的责任，高效管理客户账户。
Sutherland团队致力于提供专业的工作机会，帮助您提升分析和解决问题的能力。我们致力于打造更好的你！
- 支持性的团队环境 - 所有努力都是集体的，所以你从不孤单
- 顶级的付费培训 - 一个学习和赚钱的机会
- 无限的发展机会 - 你的职业发展永无止境
- 有吸引力的福利包 - 你的健康是首要任务
你的新工作将包括：
· 分析付款历史/备注，并向客户清晰地传达账户状态
· 通过分析客户账户并协商可接受的收款安排，为客户推荐合适的解决方案
· 及时报告/转介敏感和复杂的问题给团队主管
· 按照既定程序清晰简洁地记录所有活动
· 18.50美元/小时
- 高中毕业（必需）
- 英语和西班牙语流利（必需）
- 能够以至少30 WPM的速度打字
- 有客户服务、零售服务和电话客服环境的经验
- 强大的组织能力和解决问题的能力
- 展现出在高负荷来电情况下高水平工作的能力
- 出色的口头和书面沟通能力
- 出色的细节关注能力
- 熟悉Microsoft Windows、Word和Excel
- 在处理多个项目和按时完成任务时能保持冷静、专业和积极的态度
此职位仅对在美国合法工作的人员开放。
EEOC和退伍军人文件
在雇佣期间，员工的待遇不因种族、肤色、宗教、性别、国籍、年龄、婚姻状况或退伍军人身份、健康状况或残疾等任何受法律保护的状态而有所区别。
有时，政府机构要求雇主定期报告员工的性别、族裔、残疾、退伍军人和其他受保护状态的信息。本行政EEO记录仅用于统计分析，并用于遵守政府的记录保存、报告和其他法律要求。定期报告是必须的。
查看英文原文
Sutherland is on the lookout for team-oriented and results-driven people to join us as BILINGUAL (EN/SP) Customer Service Specialist. These forward-thinkers will be responsible for efficiently managing client accounts by taking ownership of account handling, maintenance, collection and liquidation for assigned portfolios.
The Sutherland team is dedicated to providing professional work opportunities that will aid in the development of your analytical and problem-solving skills. We are committed to building a better you!
- A supportive team environment- All efforts are collective, so you are never alone
- Top-notch paid training- A chance to learn and earn
- Unlimited advancement opportunities- Your career development is never-ending
- Rewarding benefits package- Your well-being is top priority
- Your new Career will include:
- Analyzing payment history/notes and clearly communicating account statuses to customers
- Recommending appropriate solutions to customers by analyzing their accounts and negotiating acceptable collection arrangements
- Promptly report/refers sensitive and complex issues to the Team Leader
- Documenting all activities in accordance with established procedures in a clear and concise manner
- $18.50/hr
- High School Diploma (required)
- Fluent in English and Spanish (required)
- Ability to type a minimum of 30 WPM
- Previous experience in customer service, retail services, and call contact environment
- Strong organizational and problem-solving skills
- Demonstrated ability to perform at a high level, to support our high volume of inbound calls
- Excellent verbal and written communication skills
- Excellent attention to detail
- Working knowledge of Microsoft Windows, Word, and Excel
- Ability to maintain a calm, professional and positive demeanor while handling multiple projects and meeting deadlines
This role is open to those eligible to work in the USA.
EEOC and Veteran Documentation
During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.
At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.