Lead Service/Experience Designer (Remote, NS, CA)
雷克 ID:385015 NTT DATA 致力于聘请与我们一起成长的杰出，创新和热情人士。如果你想成为一个包容性，适应性和前性的组织的一部分，现在就申请。我们目前正在寻找领先服务/经验设计师加入我们的团队在远程，诺瓦苏达 (CA-NS),加拿大 (CA).领先服务 /经验设计人员启动由 NTT DATA 我们帮助领先组织提供世界级产品，体验和战略，从而开辟新的机会。启动服务设计中下一篇什么？我们正在寻找一个成功地将复杂业务挑战转化为突破客户体验的服务设计领导者。你将加入我们快速增长的服务设计实践---作为启动向以人为中心的人工智能体验战略转型的一部分，推动可测量业务影响。这不是关于优化触摸点。这是关于重新设计组织如何创造价值――连接人类需求与商业策略来解锁重要增长。你会建立什么领导战略客户变革。随着财富500强的客户进行端到端服务设计参与。导航复杂的组织动态，在各个业务单位中调整利益相关者，并成为改变的催化剂。你将管理项目团队，同时为启动服务设计实践的更广泛发展做出贡献。扩大成长行业带领高增长部门的服务设计倡议，包括医疗保健和政府。在这些关键市场中寻求成功并保持卓越实践和交付责任时，提供设计专业知识。对服务设计的销售机会进行自主反应，制定令人信服的建议，证明我们独特的价值提案，改变公共和私营部门组织。提供可衡量的商业影响设计跨度数字和物理接触点的端到端服务生态系统。创建服务蓝图，旅程地图和转型路线图，以推动客户的可测量收入增长和运营效率---不仅是美好的成果。驱动跨实践卓越与我们的视觉设计 （讲故事）和产品设计 （道路制作）团队无合作。你将帮助编组完整的设计工具包---使用服务见解来传达品牌叙述和可扩展的产品体验。开发新兴人才导师初级设计人员并帮助提升
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Req ID:385015
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Lead Service/Experience Designer to join our team in Remote, Nova Scotia (CA-NS), Canada (CA).
Lead Service/Experience Designer
Launch by NTT DATA
We help leading organizations deliver world-class products, experiences and strategies that unlock new opportunities.
Launch What's Next in Service Design
We're looking for a Service Design Lead who thrives on turning complex business challenges into breakthrough customer experiences. You'll join our rapidly growing Service Design practice---part of Launch's strategic transformation toward human-centered AI experiences that drive measurable business impact.
This isn't about optimizing touchpoints. This is about redesigning how organizations create value---connecting human needs with business strategy to unlock growth that matters.
What You'll Build
Lead Strategic Client Transformation
Own end-to-end service design engagements with Fortune 500 clients. Navigate complex organizational dynamics, align stakeholders across business units, and champion service design as the catalyst for transformation. You'll manage project teams while contributing to the broader development of Launch's service design practice.
Expand Into Growing Industries
Lead service design initiatives in high-growth sectors including healthcare and government. Bring design expertise to support pursuit success in these critical markets while maintaining excellence in practice and delivery responsibilities. Own responses to sales opportunities for service design, crafting compelling proposals that demonstrate our unique value proposition in transforming public and private sector organizations.
Deliver Measurable Business Impact
Design end-to-end service ecosystems that span digital and physical touchpoints. Create service blueprints, journey maps, and transformation roadmaps that drive measurable revenue growth and operational efficiency for clients---not just beautiful deliverables.
Drive Cross-Practice Excellence
Collaborate seamlessly with our Visual Design (Storytelling) and Product Design (Pathmaking) teams. You'll help orchestrate the complete design toolkit---using service insights to inform brand narratives and scalable product experiences.
Develop Emerging Talent
Mentor junior designers and help elevate talent from UX and research backgrounds into service design roles. Build the next generation of strategic thinkers who can connect business strategy with human experience.
Expand Client Relationships
Identify opportunities for deeper engagement within existing client relationships. Contribute to business development through portfolio development, thought leadership, and strategic relationship building.
What You Bring
10+ years leading service design projects in consulting, agency, or enterprise environments
You've managed complex stakeholder relationships, delivered strategic recommendations that executives actually implemented, and seen your work create measurable business outcomes. You're ready to step into leadership-level client engagement while building the practice alongside our Senior Director.
Client services excellence
You know how to balance service design rigor with practical business constraints. You've presented to C-suite executives, managed project timelines and budgets, and built trust with clients who come back for more.
Systems thinking mastery
You see the full ecosystem---from employee experiences to customer journeys to business process optimization. You understand how organizational culture, technology capabilities, and market dynamics interconnect.
Collaborative leadership
You inspire multidisciplinary teams and work effectively with strategists, researchers, product managers, and engineers. You know when to lead and when to support.
Business development mindset
You can identify expansion opportunities within existing client relationships and contribute to new business development through portfolio development and thought leadership. Experience crafting winning responses to RFPs and sales opportunities in complex B2B environments.
The Launch Difference
Startup Energy, Enterprise Scale: We're backed by NTT DATA's global reach but maintain the agility and innovative spirit of a boutique consultancy.
Outcome-Driven Culture: Every project ties back to measurable business impact. Your success is measured by client results, not just deliverables.
Continuous Growth: Work with some of the most interesting companies on Earth while developing your expertise in emerging technologies, AI integration, and next-generation service models.
Strategic Influence: Shape how Fortune 500 companies think about customer experience, business transformation, and organizational change.
Ready to Launch?
If you're passionate about using service design to drive real business transformation---and you want to be part of building something significant---we want to hear from you.
Basic Qualifications:
- Bachelor’s in business, design, engineering, or related. MBA/MS a plus.
- 10+ years of experience in strategy, product, or innovation consulting.
- 10+ years of experience with command in business acumen: business principles, financial analysis and market dynamics
- 10+ years of experience in business design toolset: BMC/Lean Canvas, TAM/SAM/SOM, service blueprinting.
- 10+ years of experience with Agile, JTBD, Design Thinking, Lean Start-Up.
- 10+ years of expertise with analytical chops (Excel, SQL, or BI tools) and storytelling skills (PPT, Miro, Figma, etc.).
- 10+ years of experience with enterprise digital ecosystems and emerging tech
Application Requirements:
- Portfolio demonstrating strategic service design leadership with measurable business impact
- Case studies showing complex stakeholder management and cross-functional collaboration
- Examples of service design work that spans multiple touchpoints and organizational systems
#LaunchJobs #LaunchDesign
About NTT DATA
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.
Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, .
NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.
Originally posted on Himalayas