客户服务代表I（兼职）
Customer Service Rep I (Part Time)
我们是谁！
WebTPA，一家GuideWell公司，是一家拥有30多年经验的医疗第三方福利管理公司，专注于打造独特的福利解决方案并管理定制化的健康计划。
你的影响是什么？
作为客户服务代表，你将负责处理来自供应商和会员的来电。你将尽心尽力以礼貌的方式提供最高水平的服务，无论问题或担忧是什么。
关键职位详情：
- 每小时18美元 + 季度奖金
- 兼职岗位 - 每周20小时
- 4周培训计划，工作时间要求为周一至周五上午8:00至下午4:30 CST（每周40小时）
- 培训后需具备工作时间：周一至周五，每班4小时，中央时间上午10:00至下午2:00
你将做什么：
- 成功完成我们的培训项目。
- 接听来自供应商和会员的来电。
- 解答关于福利、理赔和资格的问题。
- 记录每次通话的备注，确保所有信息都被保存。
- 确保遵守客户服务指标：
- • 每月平均呼后工作（AUX）时间
- • 每月平均等待时间
- • 每月平均员工工作时间
- • 每月平均通话时间
- • 每月平均质量评分
- 根据需要处理回拨和升级请求。
任职资格：
- 0-1年相关工作经验。
- 在健康保险行业有呼叫中心经验者优先。
- 高中文凭或同等学历。
- 专业电话语音和礼仪。
- 熟练使用Microsoft Word、Excel和Outlook
- 需要优秀的口头和书面沟通能力。
一般身体需求：
久坐工作：偶尔需要施加最多10磅的力量移动物体。如果仅需偶尔进行走动活动，则属于久坐工作。
我们是平等就业机会雇主，致力于营造一个让每个人都能感到归属并发挥最佳状态的工作环境。所有合格申请人将获得就业考虑。
最初发布于喜马拉雅山
查看英文原文
Get To Know Us!
WebTPA, a GuideWell Company, is a healthcare third-party benefit administrator with over 30+ years of experience building unique benefit solutions and managing customized health plans.
What is your impact?
As a Customer Service Representative, you will be responsible for handling inbound customer calls from both providers and members. You will work diligently to ensure the highest level of service is provided in a courteous manner, no matter what the question or concern.
Key position details:
- $18 per hour + Quarterly Bonuses
- Part Time Position - 20 hours per week
- 4 week training Schedule Hours are Mon - Fri 8:00am to 4:30pm CST (40 Hours per week) required
- Work availability required following training: Monday to Friday with 4hr shift for 10:00a-2:00p Central Time
What Will You Be Doing:
- Successfully complete our training program.
- Answer inbound calls from providers and members.
- Provide resolution for questions about benefits, claims and eligibility.
- Document notes of each call to ensure all information is saved.
- Ensure adherence of Customer Service metrics:
- • Average monthly After Call Work (AUX) time
• Average monthly hold time
• Average monthly staff time
• Average monthly talk time
• Average monthly quality
- Handle call backs and escalations as necessary.
Qualifications:
- 0-1 years related work experience.
- Inbound call center experience in the health insurance industry highly preferred.
- High school diploma or GED.
- Professional phone voice and etiquette.
- Demonstrated proficiency in Microsoft Word, Excel and Outlook
- Excellent verbal and written communication skills are required.
General Physical Demands:
Sedentary work: Exerting up to 10 pounds of force occasionally to move objects. Jobs are sedentary if traversing activities are required only occasionally.
We are an Equal Employment Opportunity employer committed to cultivating a work experience where everyone feels like they belong and can perform at their best in pursuit of our mission. All qualified applicants will receive consideration for employment.
Originally posted on Himalayas