护理协调员
Care Coordinator
我们是谁！
WebTPA，一家GuideWell公司，是一家拥有30多年经验的医疗保健第三方管理机构，专注于打造独特的福利解决方案并管理定制化的健康计划。
工作时间：需要能够适应CST时间上午9点至下午6点或上午10点至下午7点的班次
你的影响是什么？
护理协调员与行政人员、护理经理、患者及其家属合作，实现医疗目标并保持沟通渠道畅通。护理协调员将支持非临床职责，并为临床医生/个案管理员/会员提供额外的支持，以协助患者护理。
你将负责以下工作：
- 作为患者、家属、供应商和/或员工的资源联系人和教育来源
- 通过电话跟进会员，包括出院后随访和慢性病管理
- 完成与护理协调相关的指定任务
- 为指定的注册护士个案管理员生成任务
- 指导患者/家属获取适当的资源，包括社区资源
- 在注册护士个案管理员的指导和监督下，协助实现会员的目标，包括提供支持、会员教育、获取资源、协助安排后续护理等
- 通过遵循组织标准来保持高质量服务
- 协助数据录入、传真、归档和其他文书工作
- 协助处理来电/外拨电话，并根据持牌员工的要求获取信息
任职要求
- 1年以上医疗相关领域的相关工作经验
- 高中毕业或同等学历（GED）
- 强大的组织和时间管理能力
- 出色的口头和书面沟通能力
- 能够以专业且高效的方式进行电话沟通
- 熟悉Microsoft Office套件（Excel、Word、Outlook、PowerPoint）
- 能在快节奏环境中同时处理多项任务
我们能为你提供什么！
为了支持你的身心健康，我们提供全面的福利。作为WebTPA的员工，你将享有：
- 医疗、牙科、视力、人寿和全球旅行健康保险
- 收入保障福利：人寿保险、短期和长期残疾计划
- 支持个人情况的休假计划
- 养老金储蓄计划，包含雇主出资和匹配
- 带薪假期、志愿服务假期和11个公共假日
- 可选的额外福利和全面的健康计划
员工福利详情请咨询
查看英文原文
Get To Know Us!
WebTPA, a GuideWell Company, is a healthcare third-party administrator with over 30+ years of experience building unique benefit solutions and managing customized health plans.
Hours: Ability to work 9a-6p CST or 10a-7p CST shift required
What is your impact?
The Care Coordinator works with administration, Care Managers, patients, and their family members to reach healthcare goals and keep the lines of communication open. Care Coordinator will support non-clinical duties and provide additional layers of support to the clinicians/case managers/members as it relates to patient care.
What Will You Be Doing:
- Serves as a resource contact, education source to patients, families, providers, and/or staff
- Provides telephonic follow-up with members to include post hospital discharge and chronic condition management
- Completes assigned tasks related to Care Coordination
- Generates tasks to the assigned RN Case Manager
- Directs patients/families to appropriate resources including community resources
- As directed and supervised by the RN Case Manager assists in the attainment of members goals including support, member education, access to resources, assisting in the arrangement with follow-up care, etc.
- Maintains quality service by following organization standards
- Assists with data entry, faxes, filing, and other clerical duties
- Assists with handling inbound/outbound calls and obtaining information as requested by licensed staff
Qualifications
- 1+ years related work experience in a healthcare related role.
- High school diploma or GED
- Strong organizational and time management skills.
- Excellent verbal/written communication.
- Ability to communicate telephonically in a professional and efficient manner.
- Computer literacy in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint).
- Ability to multi-task in a fast-paced environment.
What We Can Offer YOU!
To support your wellbeing, comprehensive benefits are offered. As a WebTPA employee, you will have access to:
- Medical, dental, vision, life and global travel health insurance
- Income protection benefits: life insurance, Short- and long-term disability programs
- Leave programs to support personal circumstances
- Retirement Savings Plan includes employer contribution and employer match
- Paid time off, volunteer time off, and 11 holidays
- Additional voluntary benefits available and a comprehensive wellness program
Employee benefits are designed to align with federal and state employment laws. Benefits may vary based on the state in which work is performed. Benefits for interns and part-time employees may differ.
General Physical Demands
Sedentary work: Exerting up to 10 pounds of force occasionally to move objects. Jobs are sedentary if traversing activities are required only occasionally.
We are an Equal Opportunity/Protected Veteran/Disabled Employer committed to creating a diverse, inclusive and equitable culture for our employees and communities.
Originally posted on Himalayas