客户成功经理
Customer Success Manager
🚀 我们正在招聘：客户成功经理（中小型企业/中型市场）——100% 远程或混合办公（悉尼）
想与行业领先的法律科技平台合作，管理自己的客户组合，并直接影响客户留存和增长吗？这个职位值得关注。
我们的客户——一家快速成长、全球值得信赖的法律科技公司——正在招聘一名客户成功经理，负责其小型和中型市场的客户关系。你将成为客户信赖的顾问，为他们解决问题的内部声音，也是客户留存和收入增长的关键推动者。全远程办公。
💼 为什么这个职位值得你投入时间：
✅ 真正的自主权 —— 在一对多模式下管理自己的客户组合
✅ 真实的影响 —— 影响产品采用、留存策略和客户成果，而不仅仅是处理工单
✅ 跨职能的接触 —— 直接与产品、支持和高管团队合作
✅ 收入影响 —— 通过交叉销售、升级销售和客户推荐实现收入增长的明确路径
✅ 以远程为主 —— 在你工作效率最高的地方工作
✅ 得到法律团队和律师事务所已经信任的平台支持
🎯 你将负责：
- 与一组小型/中型市场客户建立战略关系
- 推动产品采用，并了解每个客户的“成功”定义
- 成为客户信赖的顾问 —— 而不仅仅是一个联系人
- 与产品、支持和领导团队合作，快速解决客户问题
- 创建内容和资源，帮助客户更快获得价值
- 制定与每个客户真实目标相关的可操作业务计划
- 管理客户留存 —— 明确知道什么推动留存，什么可能带来流失
- 通过交叉销售、升级销售和将满意客户转化为倡导者来增长ARR
- 发现并解决客户体验中的摩擦点，防止其成为流失风险
🙌 你带来的：
- 一位自然的客户关系建设者，客户信任并喜欢与之合作
- 出色的沟通和演示技巧
- 强烈的组织意识 —— 不会让事情掉链子
- 合作的心态 —— 通过他人完成任务，而不是绕过他们
- 真诚的客户导向与扎实的商业敏锐度相结合
- 解决问题的思维
✔️ 你需要具备：
- 商业相关专业的学士学位（或同等经验）
- 4年以上软件/科技行业经验 —— 客户管理、客户成功、咨询、培训或项目管理
- 法律行业经验
查看英文原文
🚀 We're Hiring: Customer Success Manager (SMB/Mid-Market) — 100% Remote or Hybrid (Sydney)
Want to work with a category-leading legal technology platform, own your own portfolio, and directly influence retention and growth? This one's worth a look.
Our client — a fast-growing, globally trusted legal technology company — is hiring a Customer Success Manager to own relationships with its small- and mid-market accounts. You'll be the trusted advisor customers turn to, the internal voice that gets things done for them, and a key driver of retention and revenue growth. Fully remote.
💼 Why this role is worth your time:
✅ Genuine ownership — run your own book of business in a one-to-many model
✅ Real influence — shape product adoption, retention strategy, and customer outcomes, not just ticket resolution
✅ Cross-functional exposure — work directly with product, support, and executive teams
✅ Revenue impact — a clear path to grow ARR through cross-sell, upsell, and advocacy
✅ Remote-first — work from wherever you do your best work
✅ Backed by a platform legal teams and law firms already trust
🎯 What you'll be doing:
- Building strategic relationships with a portfolio of small/mid-market accounts
- Driving product adoption and understanding what "success" looks like for each customer
- Becoming a trusted advisor customers rely on — not just a point of contact
- Partnering across product, support, and leadership to solve customer problems fast
- Creating content and resources that help customers get more value, faster
- Building actionable business plans tied to each customer's real goals
- Owning retention — knowing exactly what drives it and what threatens it
- Growing ARR through cross-sell, upsell, and turning happy customers into advocates
- Spotting and fixing friction points in the customer experience before they become churn risks
🙌 What you bring:
- A natural relationship-builder who customers trust and enjoy working with
- Sharp communication and presentation skills
- Strong organisational instincts — you don't let things fall through the cracks
- A collaborative mindset — you get things done through people, not around them
- Genuine customer orientation paired with solid business acumen
- A problem-solver's brain
✔️ What you'll need:
- Bachelor's degree in a business discipline (or equivalent experience)
- 4+ years in software/tech — account management, customer success, consulting, training, or project management
- Legal industry experience is a strong plus, but not essential
Originally posted on Himalayas