Customer Success Agent (Portuguese-Speaking)
类别：客户服务地点：客户成功代理 （葡萄牙语）这是一个远程职位。工作描述 Rayyan Systems, Inc.正在寻找一个讲葡萄牙语的客户成功经理加入我们的成长团队。理想候选人将热衷于赋予用户权力，简化支持体验和为我们客户成功功能奠定基础做贡献。这个角色将通过登录，支持门票，培训网络研讨会以及持续实现价值，重视效率和知识共享。关于 Rayyan 雷扬是一个 SaaS 研究合作平台，具有人工智能辅助的工作台来帮助加速从研究论文中搜索，提取和合成相关信息的过程，以提供基于证据的决策信息，包括基于证据的大药。工作地点：Rayyan Systems, Inc.总部位于美国马萨诸塞州剑桥。该工作是远程的。关键责任 ·通过德斯克以葡萄牙语和英语回应客户的询问 - 引导客户进行登录，确保他们的成功 - 为用户做好升级，更新和功能采用里程碑准备 - 在葡萄牙语及英语中创建并维护知识库文章 - 主持网络研讨会和培训会议以支持用户启动 - 识别和实施 AI/自动化工具来简化支持工作流程 - 监测客户健康，参与性以及主动解决挑战 - 收集用户反并与产品和工程合作 - 帮助建立客户成功功能和内部播放书籍资格 · 利讲葡萄牙语和英语 - 2年以上客户成功，支持或 SaaS 职位 - 与 Zendesk 或类似的支持平台熟悉 - 使用 CRM 工具的经验 （Zoho CRM 是优点）- 主办和促进网络研讨会或在线培训的能力 - 对客户教育和生命周期参与的热情 -强有力的文档和知识共享思维方式 - 以过程为导向的驱动识别改进和自动化 - 一个合作团队成员渴望从根本上帮助建立一些东西技能 · 英语和葡萄牙语流利 - 德斯克，CRM （Zoho CRM 优先）- 网络研讨会工具 - Microsoft Office 365 - 能够快速采用新工具以及基于 AI 的支持系统
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Category: Customer Service
Location:
Customer Success Agent (Portuguese-Speaking)
This is a remote position.
Job Description
Rayyan Systems, Inc. is seeking a Portuguese-speaking Customer Success Agent to join our growing team. The ideal candidate will be passionate about empowering users, streamlining support experiences, and contributing to the foundation of our Customer Success function. This role will support customers through onboarding, support tickets, training webinars, and ongoing value realization, with a strong emphasis on efficiency and knowledge-sharing.
About Rayyan
Rayyan is a SaaS research collaboration platform, featuring an AI-assisted workbench to help accelerate the process of searching, extracting, and synthesizing relevant information from research papers to inform evidence-based decision-making, including evidence-based medicine.
Job Location: Rayyan Systems, Inc. is headquartered in Cambridge, Massachusetts, United States. The job is remote.
Key Responsibilities
- Respond to customer inquiries via Zendesk in Portuguese and English - Guide customers through onboarding journeys and ensure their success - Prepare users for upgrades, renewals, and feature adoption milestones - Create and maintain knowledge base articles in both Portuguese and English - Host webinars and training sessions to support user enablement - Identify and implement AI/automation tools to streamline support workflows - Monitor customer health, engagement, and proactively address challenges - Gather user feedback and collaborate with Product and Engineering - Contribute to building the Customer Success function and internal playbooks
Qualifications
- Fluency in Portuguese and English - 2+ years in Customer Success, Support, or SaaS roles - Familiarity with Zendesk or similar support platforms - Experience using CRM tools (Zoho CRM is a plus) - Ability to host and facilitate webinars or online training - Passion for customer education and lifecycle engagement - Strong documentation and knowledge-sharing mindset - Process-oriented with a drive to identify improvements and automation - A collaborative team player with a desire to help build something from the ground up
Skills
- Fluency in English and Portuguese - Zendesk, CRM (Zoho CRM preferred) - Webinar tools - Microsoft Office 365 - Ability to adopt new tools quickly and AI-based support systems
Why Join Rayyan.ai?
- Work on a meaningful product that impacts global research - Join a mission-driven and globally distributed team - Help shape a new Customer Success experience - Flexible working hours and fully remote work culture - Reimbursement toward health/fitness expenses - Learning and development reimbursement benefit
Rayyan Systems is an equal opportunity employer.
DetailsOriginally posted on Himalayas