Junior IT Support with German (Timisoara, RO)
我们是谁。我们是一个热情专家团队，有明确的野心：将数字技术应用到我们的客户和社会所关键的事情前进。我们一起为世界企业，机构和社区创造可靠且响应性的数字基础。了解更多关于"推动重要的事物".你在 IT 职业生涯的开始时，喜欢帮助人们解决技术问题吗？加入我们作为一个初级 IT 支持者并成为需要协助的用户的第一个接触点。在这一角色中，你将提供技术支持，解决 IT 相关的问题，确保流的用户体验。通过使用你的德语技能，你将帮助用户快速和专业地找到解决方案，同时为我们的 IT 服务提供高效运营。角色基本知识 ·语言能力：英语和德国两种语言均是一定要的。·可用性工作3轮8小时班，包括夜间班。你会做什么？·通过电话通信和电子信件向德语系客户提供技术支持。·诊断技术问题并为最终用户提供有效解决方案。·记录和跟踪支持票，确保及时解决方案符合 SLAs. ·提供高效的支持以保证积极的客户体验。· 扩大复杂的技术问题，向专业 IT 团队提供更快的解决方案。如果你准备好与我们一起开始这个令人兴奋的冒险，请登录并联系我们的招聘人员。了解更多关于我们：在 Atos,我们拥抱多样性作为客户创造力的终极引擎，并且我们不断努力创建一个文化让人们感到支持和鼓励。阅读更多关于我们的承诺在这里。无论是打击气候变化，促进数字包容或确保对数据管理的信任科技为善都是我们身份的核心。通过利用技术的力量，我们致力于为所有人创造更好的未来。
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Who we are.
We are a team of passionate experts with a clear ambition: applying digital technology to advance what matters for our clients and society.
Together we create reliable and responsive digital foundations for the world’s businesses, institutions, and communities.
Learn more on Advancing what matters.
Are you at the beginning of your IT career and enjoy helping people solve technical issues?
Join us as a Junior IT Support and be the first point of contact for users who need assistance.
In this role, you will provide technical support, troubleshoot IT-related issues, and ensure a smooth user experience. Using your German skills, you will help users find solutions quickly and professionally while contributing to the efficient operation of our IT services.
Role Essentials
- Language Skills: Proficiency in both German and English is a must.
- Availability to work 3 rotating 8-hour shifts, including nights.
What Will You Be Doing
- Offer technical support to German-speaking clientele through telephonic communication and electronic correspondence.
- Diagnose technical problems and deliver effective resolutions to end-users.
- Record and track support tickets, ensuring timely resolution in line with SLAs.
- Provide efficient support to ensure a positive customer experience.
- Escalate complex technical issues to specialized IT teams for faster resolution.
If you're ready to embark on this exciting adventure with us, sign in on and contact our recruiters.
Learn more about us:
At Atos, we embrace diversity as the ultimate engine of ingenuity for our clients, and we constantly strive to create a culture where people feel supported and encouraged. Read more about our commitment here .
Whether it is fighting climate change, promoting digital inclusion, or ensuring trust in data management – tech for good sits at the core of our identity. With numerous global recognitions for our ESG practices, we are committed to building a better future for all by harnessing the power of technology. Learn more here
Originally posted on Himalayas