客户支持官员 - 拉丁美洲
Customer Support Officer - LATAM
XS 是一家持牌且快速发展的多资产差价合约经纪商。我们正在寻找一位充满活力的客户支持专员 - 拉丁美洲地区，加入我们的专家团队。
XS 获得了众多奖项，包括在墨西哥举行的 UF 奖 LATAM 2024 上获得“最佳多资产经纪商 - 拉丁美洲”，在阿曼举行的 Oman Summit Smart Vision 2024 上获得“最安全经纪商”，以及在越南举行的 Traders Fair 奖 2023 上获得“年度全球经纪商”。
在 XS，我们致力于保持积极、协作和友好的工作环境，同时打造一支高素质的专业团队。加入我们，共同塑造 XS 的未来，在一个重视多样性、成长和卓越的环境中释放你的潜力。
职责：
- 通过实时聊天、电子邮件和电话回应咨询。
- 介绍金融产品和服务。
- 提供高级金融客户服务。
- 根据需要与其他部门合作。
- 为团队目标的实现做出贡献。
- 根据需要与相关专业人员进行咨询。
- 完成经理指派的其他任务。
- 提供指导和故障排除支持，帮助客户。
- 适当处理客户咨询，确保提供高水平的服务。
- 识别改进领域，并与团队分享建议和反馈。
- 根据需要与其他部门合作 - 改为与其它部门有效协作。
要求：
- 相关商业学位和经验
- 金融行业客户支持/服务经验优先
- 需要客户提供支持/服务经验
- 西班牙语和葡萄牙语口语和书面表达能力优秀，英语必须熟练
- 必须能灵活轮班（08:00 – 17:00 / 12:00 – 21:00 / 15:00 – 00:00）
- 能够多任务处理并高度适应
- 优秀的沟通和人际交往能力
- 优秀的计算机操作能力
福利：
- 竞争性薪酬
- 在全球快速发展的组织中工作
- 友好、支持、积极且专业的专家团队
- 多元文化和多样化环境
- 全职就业
关注我们的社交媒体：
- LinkedIn：
- Facebook：
- Instagram：
如果你对客户支持充满热情，并渴望为一个充满活力的团队做出贡献，请不要犹豫，立即申请！我们期待审核你的简历。
XS 是一家平等机会雇主。我们推崇多样性，并致力于为所有员工创造一个包容的工作环境。
注：我们感谢所有申请者。
查看英文原文
XS is a licensed and fast-growing multi-asset CFD broker. We are looking for a dynamic Customer Support Officer - LATAM to join our team of experts.
XS has received numerous awards, including "Best Multi-Asset Broker - LATAM" at the UF Awards LATAM 2024 in Mexico, "Safest Broker" at the Oman Summit Smart Vision 2024 in Oman, and "Global Broker of the Year" at the Traders Fair Awards 2023 in Vietnam.
At XS, we are committed to maintaining a positive, collaborative, and friendly work environment while building a solid team of high-level professionals. Join us in shaping the future of XS and unleash your potential in an environment that values diversity, growth, and excellence.
Responsibilities:
- Respond to inquiries via live chat, email, and phone.
- Introduce financial products and services.
- Provide advanced financial customer service.
- Work with other departments as required.
- Contribute to teamwork to achieve goals.
- Consult with appropriate specialist staff as required.
- Perform other duties as directed by the manager.
- Offer guidance and troubleshooting support to assist clients.
- Handle client inquiries appropriately and ensure that high-level service is provided.
- Identify areas for improvement and share suggestions and feedback with the team.
- Work with other departments as required - change to Cooperate effectively with other departments.
Requirements:
- Business related degree and experience
- Customer service/support experience in the financial industry preferred
- Customer service/support experience required
- Excellent verbal and written skills in Spanish and Portuguese and English language is a must
- Flexible shift rotation is a must. (08:00 – 17:00/12:00 – 21:00/15:00 – 00:00)
- Ability to multitask and highly adaptable
- Excellent communication and interpersonal skills
- Excellent computer literacy
Offers:
- Competitive compensation
- Working in a global and fast-growing organization
- Friendly, supportive, positive and professional team of experts
- Multicultural and diverse environment
- Full-time employment
Follow us on social media:
- LinkedIn:
- Facebook:
- Instagram:
If you have a passion for Customer Support and are eager to contribute to a dynamic team, don't hesitate to apply today! We're excited to review your application.
XS is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Note: We wish to thank all applicants for their interest, however, due to the high number of applications, only shortlisted candidates will be contacted.
Originally posted on Himalayas