客户成功专员 - RTSM
Customer Success Associate - RTSM
职位名称：客户成功专员 - RTSM
工作地点：韩国首尔
工作地点类型：远程
工作合同类型：全职
职位级别：
Veeva Systems 是一家以使命驱动的组织，是行业云领域的先驱，帮助生命科学公司更快地将疗法带给患者。作为历史上增长最快的 SaaS 公司之一，我们在上一个财年营收超过 30 亿美元，并且未来仍有巨大的增长潜力。
Veeva 的核心价值观是：做正确的事、客户成功、员工成功和速度。我们不仅仅是一家上市公司——2021 年，我们成为首家公共利益公司（PBC），在法律上承诺平衡客户、员工、社会和投资者的利益。
作为一家支持灵活办公的公司，我们支持你在家或办公室工作，让你在理想的环境中蓬勃发展。
加入我们，共同变革生命科学行业，致力于对客户、员工和社区产生积极影响。
职位描述
Veeva Systems 是全球生命科学行业基于云解决方案的领导者，现正寻找一名客户成功专员加入我们的 RTSM（随机化与试验物资管理）团队。客户成功专员将通过对公司产品和项目的了解，为所有内部和外部客户提供有效的客户服务。这是一份全职、无薪的职位。
你将负责
· 通过电话或电子邮件及时准确地回应客户的咨询请求
· 根据部门既定的政策和流程处理客户支持请求（咨询和变更请求）
· 与运营团队紧密合作，解决客户支持请求
· 及时向运营团队反馈服务问题或客户关切
· 与运营和业务发展团队合作，满足并超越客户支持的期望
· 学习新知识并提升技能
要求
· 良好的人际交往能力，能够用英语与不同角色和技能水平的团队成员和客户沟通
加分项
· 计算机科学专业背景
Veeva 总部位于旧金山湾区，全球有超过 15 个国家设有办公室。
Veeva 是一家平等机会雇主。所有符合条件的申请者都将获得就业考虑，不因种族、肤色、性别、性取向而有所区别。
查看英文原文
Job Title: Customer Success Associate - RTSM
Job Location: Seoul, South Korea
Job Location Type: Remote
Job Contract Type: Full-time
Job Seniority Level:
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.
Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.
The Role
Veeva Systems, a leader in cloud-based solutions for the global life sciences industry, is looking for a Customer Success Associate to join our RTSM (Randomization and Trial Supply Management) group. The Customer Success Associate will provide effective customer service for all internal and external customers by using knowledge of company products and programs. This is a full-time, exempt, position.
What You’ll Do
- Provide timely and accurate information in response to incoming customer support requests via phone or email
- Process customer support requests (inquiries and change requests) according to established department policies and procedures
- Works closely with the operations team to resolve customer support requests
- Provides timely feedback to the operations team regarding service issues or customer concerns
- Partners with the operations and business development team to meet and exceed expectations for custom support
- Acquire new knowledge and enhance your skills
Requirements
· Good interpersonal skills and ability to communicate in English with team members and customers of varying roles and skill levels
Nice to Have
· Major in computer science
Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.
This job is curated by Lifelancer.
Lifelancer is a talent-hiring platform in Life Sciences, Pharma and IT. The platform connects talent with opportunities in pharma, biotech, health sciences, healthtech and IT domains.
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Originally posted on Himalayas