Security Cross functional Success Architect
工程师弗雷德·卢迪写代码，为他的同事菲利斯自动化了一个无聊的任务。她哭了喜悦的眼。那一刻激励弗雷德建立一个公司可以让每个人都从忙碌的工作中解放出来，以便他们能够专注于有意义的工作。今天，ServiceNow 是企业重塑的人工智能控制塔。我们的 ServiceNow AI 平台将任何 AI,任何数据和工作流程都聚集在一起，帮助85%的富士顿500®公司更聪明，快速和更好地工作。我们正在建设一种人工智能原生文化，技术和人才无法停止在一起。我们刚开始了。加入我们来为人们提供人工智能工作。位置概述 安全跨界功能成功建筑师担任战略顾问，帮助企业客户从服务 Now 投资中获得最大的价值。该角色结合了整个 ServiceNow 平台及其产品组合中的深入技术专业知识和咨询技能，以指导组织优化和成熟其解决方案。产品卓越 (PEx) 团队使用深层次的产品专业知识来解决客户实施和采用挑战。我们与产品和跨职能团队合作，分享客户见解来推动创新，规模和产品改进。安全跨职能成功架构师军，服务 Now & 安全风险产品 职位描述关键责任 1.推动客户成功和采用：在 Armis 和 ServiceNow 安全产品中领导技术参与，帮助企业客户加速采用，优化实施并实现可测量的商业成果。2.跨功能技术领导：与产品管理，工程，销售，专业服务和客户成功团队合作解决复杂的技术挑战并推动客户的成功。3.安全架构和集成：提供与 ServiceNow SecOps,CMDB,ITOM,Vulnerability Response 和 OT Security 的集成架构指导，以实现统一资产可见性和风险管理。4.战略客户参与：作为战略账户的可靠技术顾问，积极识别实施风险，管理升级以及提高安全姿势和运营弹性的策略。5.扩展最佳实践和启动：开发可重复使用加速器，技术游戏簿，健康检查和启用内容来改善实施质量，推动产品采用和 sc
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It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
Position Overview
The Security Cross functional Success Architect serves as a strategic advisor who helps enterprise customers get the most value from their ServiceNow investments. This role combines deep technical expertise across the ServiceNow platform and its product portfolio with consultative skills to guide organizations in optimizing and maturing their solutions. The Product Excellence (PEx) team uses deep product expertise to solve implementation and adoption challenges for customers. We work with product and cross-functional teams, sharing customer insights to drive innovation, scale, and product improvements.
Security Cross-Functional Success Architect – Armis , ServiceNow Security & Risk Products
Job Description – Key Responsibilities
1. Drive Customer Success & Adoption: Lead technical engagements across Armis and ServiceNow Security products, helping enterprise customers accelerate adoption, optimize implementations, and achieve measurable business outcomes.
2. Cross-Functional Technical Leadership: Collaborate with Product Management, Engineering, Sales, Professional Services, and Customer Success teams to resolve complex technical challenges and drive customer success.
3. Security Architecture & Integration: Provide architectural guidance on Armis integrations with ServiceNow SecOps, CMDB, ITOM, Vulnerability Response, and OT Security to deliver unified asset visibility and risk management.
4. Strategic Customer Engagement: Act as a trusted technical advisor for strategic accounts, proactively identifying implementation risks, managing escalations, and improving security posture and operational resilience.
5. Scale Best Practices & Enablement: Develop reusable accelerators, technical playbooks, health checks, and enablement content to improve implementation quality, drive product adoption, and scale customer success across the security portfolio.
Key Responsibilities
· Provide strategic guidance on ServiceNow platform architecture and best practices across multiple product lines
· Deliver enablement and best practice guidance for ServiceNow solutions such as, Security Products, Integrated Risk Management,
· Assess customer implementations for performance, scalability, data quality, and upgrade readiness, and recommend improvements
· Mentor technical teams and influence stakeholders on platform capabilities and optimization strategies
· Lead discovery sessions and develop solution roadmaps aligned with customer business objectives
· Serve as a trusted advisor to help customers achieve measurable business outcomes from their ServiceNow investment
· Bring customer insights back to product and engineering teams to inform the roadmap and product improvements
Required Qualifications Experience
· 8+ years of hands-on experience with the ServiceNow platform, with deep expertise in at least two product areas
· Proven track record designing and implementing enterprise-scale ServiceNow solutions
· Background in enterprise architecture, including authentication and identity systems, data modeling, REST/SOAP integrations, and security protocols
· Experience in professional services or consulting roles with demonstrated ability to influence technical strategy
Technical Expertise
· Product Knowledge: Deep knowledge of multiple ServiceNow product lines and how they share data and workflows across the platform
· Platform Foundations: Strong understanding of the Configuration Management Database (CMDB), Common Service Data Model (CSDM), and data governance
· Platform Skills: Advanced proficiency in ServiceNow configuration, JavaScript scripting, Flow Designer, Integration Hub, REST/SOAP integrations, and MID Server architecture
· Performance and Scale: Experience diagnosing platform performance issues, including integration throughput, scheduled jobs, and database behavior
· Strong understanding of enterprise workflows, governance frameworks, and compliance requirements
· ServiceNow Certified System Administrator (CSA) required
· ServiceNow Certified Application Developer (CAD) required
· ServiceNow Certified Implementation Specialist (CIS) in at least two product areas required
Preferred Qualifications
· ServiceNow Certified Technical Architect (CTA) or Certified Master Architect (CMA)
· Experience with Now Assist and generative AI capabilities on the ServiceNow platform
· Experience with AI/ML platforms (Azure AI, AWS SageMaker, Google Vertex AI) and understanding of AI model lifecycle management
· Experience with ServiceNow upgrade management and release compatibility testing
· Prior experience supporting NPI launches or beta programs for enterprise software
Consulting & Leadership Skills
· Exceptional ability to translate technical concepts into business value for executive and technical audiences
· Proven mentorship and knowledge transfer capabilities
· Strategic thinking with a customer-centric approach to solution design
· Excellent communication and stakeholder management skills
For positions in this location, we offer a base pay of $171,900 - $300,800, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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