Global Head, IT (CIO) Technical GTM
工程师弗雷德·卢迪写代码，为他的同事菲利斯自动化了一个无聊的任务。她哭了喜悦的眼。那一刻激励弗雷德建立一个公司可以让每个人都从忙碌的工作中解放出来，以便他们能够专注于有意义的工作。今天，ServiceNow 是企业重塑的人工智能控制塔。我们的 ServiceNow AI 平台将任何 AI,任何数据和工作流程都聚集在一起，帮助85%的富士顿500®公司更聪明，快速和更好地工作。我们正在建设一种人工智能原生文化，技术和人才无法停止一起工作。我们刚刚开始。加入我们来为人们提供人工智能服务。作为 IT (CIO) 技术 GTM 的全球负责人，你将定义和推动 ServiceNows 技术工作流程 (TWF) 组合的技术上市战略：ITSM,ITOM,AM （资产管理）,PM （组合管理）,以及它们中的 AI 能力。你将拥有 Solution Consulting 在世界各地如何赢得 CIO-个人交易中技术决策。你将成为 TWF 业务单位，geo Solution Consulting 领导者和全球专家解决方案咨询领导者的连接组织。你将确保每一个技术叙述，演示，POC 框架和培训都在全球范围内一致，适应地区需要的地方，并随着市场，竞争对手和月度发布周期的移动不断发展。主要责任 · 为 TWF 组合领导全球技术 GTM 战略。包括定位，技术胜利书，参考架构和 CIO 买家的证明标准。·拥有全球 TWF 技术胜利游戏书，包括可重复的第一和第二次调用演示以及客户 POVs 的一致框架，并启用 SCs. ·与全球首席 CIO 解决方案 GTM 及其更广泛的 IT GTM 策略合作伙伴和支持。领导 EBC 和关键客户与合作伙伴活动 （SKO,知识，世界金融基金会，人工智能峰会等）· 将 TWF 路线图，月刊发布以及 AI 原产品包装转化为在启动前准备的技术定位，竞争区分和对抗处理。向 BU 提供客户和实地 SC 反。· 与 CIO,CTO,建筑师，客户，合作伙伴和 SC 社区一起担任 TWF 全球技术声音，塑造自主 IT 和技术工作流程未来的思想领袖。·与 Geo 和专业 SC 领导者合作，将技术 GTM 与地区协调。
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It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
As the Global Head of IT (CIO) Technical GTM, you will define and drive the technical go-to-market strategy for ServiceNow’s Technology Workflows (TWF) portfolio: ITSM, ITOM, AM (Asset Management), PM (Portfolio Management), and the AI capabilities integrated into them. You will own how Solution Consulting worldwide wins the technical decision in CIO-persona deals.
You will be the connective tissue between the TWF business units, Geo Solution Consulting leaders, and Specialist Solution Consulting leaders across the globe. You will make sure every technical narrative, demo, POC framework, and training is consistent globally, adapted where regions need it, and evolving continuously as the market, competitors, and monthly release cycles move.
Key responsibilities
· Lead the global technical GTM strategy for the TWF portfolio. That includes positioning, technical win playbook, reference architectures, and proof standards for the CIO buyer.
· Own the global TWF tech win playbook including repeatable first- and second-call demos and a consistent framework for customer POVs and enable Field SCs.
· Partner with and support the Global Head CIO Solutions GTM and their broader IT GTM strategy. Lead key customer engagements at EBCs and key customer and partner events (SKO, Knowledge, WFs, AI Summits etc.)
· Translate TWF roadmaps, monthly releases, and AI Native packaging into field-ready technical positioning, competitive differentiation, and objection handling ahead of launch. Provide customer and field SC feedback back to the BU.
· Serve as the global technical voice for TWF with CIOs, CTOs, architects, customers, partners, and the SC community, shaping thought leadership around Autonomous IT and the future of technology workflows.
· Partner with Geo and Specialist SC leaders to align the technical GTM with regional priorities and deal execution, and with the TWF BUs, CIO Solutions GTM, and Product Solution Marketing to stay in lockstep with CIO sales plays.
· Drive global consistency in how SCs run technical evaluations across AMS, EMEA, APAC, and Japan, while incorporating regional, industry, and language needs. Work with Geo SC leaders to roll out programs and measure adoption in each region.
· Build a continuous improvement engine around the tech win. Use win/loss, deal review, and POC data to refine assets, methods, and training, and feed product gaps back to the BUs.
· Define and track global tech win metrics, such as tech win rate, time to tech win, POC conversion, and SC readiness.
· Engage directly in strategic TWF deals as a senior technical advisor, including executive briefings, architecture sessions, and POC strategy. Use what you learn in those deals to sharpen the playbook.
· Build a world-class TWF SC community across Geo and Specialist teams through certification paths, practice and coaching programs, and shared best practices from top-performing SCs.
- 12+ years in Solution Consulting, Presales, or Technical GTM including at least 5 years leading teams or programs across multiple regions.
- A proven track record of defining technical GTM strategy and measurably improving tech win rates, sales cycle time, or SC productivity.
- Deep expertise across the ServiceNow TWF portfolio. Specifically: ITSM and ITOM (Discovery, Service Mapping, CMDB, Event Management, and AIOps), plus working knowledge of AM (SAM and HAM) and SPM.
- Familiarity with Now Assist, AI Agents, and Workflow Data Fabric as they apply to IT workflows.
- Experience building repeatable demo, POC, and enablement programs at global scale.
- Strong analytical skills, including using win/loss and deal data to drive decisions and continuous improvement.
- Experience engaging and influencing CIO-level and senior IT stakeholders in customer and internal executive settings.
- Comfort operating in a matrix across BUs, product, marketing, and Geo and Specialist SC leadership, with a track record of driving alignment without direct authority.
- Strong communication and storytelling skills, with the ability to turn complex technical capabilities into clear outcome narratives for the CIO buyer.
- ServiceNow certifications (CMA, CSA, CIS-ITSM, CIS-Discovery, CIS-SM, and similar) are strongly preferred.
- Experience in SaaS or enterprise technology is required.
- For positions in this location, we offer a base pay of $230,090 - $379,680, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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