应用工程师, 制冷
Application Engineer Refrigeration
关于我们
我们是一家全球气候技术公司，致力于可持续发展。我们通过HVACR技术打造可持续、高效的住宅、商业和工业空间。我们在冷链中保护对温度敏感的货物，并为全球人们带来舒适体验。一流的工程、设计和制造能力，结合压缩机、控制、软件和监控解决方案领域的领先品牌，打造出面向未来世界需求的下一代气候技术。
无论您是寻求职业转变的专业人士，还是探索首次机会的本科生，或是拥有高级学位的应届毕业生，我们都有适合您的机会，让您能够创新、接受挑战并产生影响。加入我们的团队，从今天开始您的旅程！
主要职责
应用工程支持（60%）
· 快速响应客户的工程技术咨询。与分销商、承包商和OEM紧密合作，为其项目需求提供合适的解决方案。协助客户使用产品选型软件。
· 协助客户使用热负荷计算软件。
· 协助客户选择制冷剂管线组件、合适的电气开关设备、制冷剂管线尺寸等。
· 维护技术资料库，支持目录、应用工程简报和用户手册的编写。编制与竞争对手的交叉参考文档。与客户进行替代制冷剂的交流。探索该地区的新的应用。支持半封闭式压缩机向涡旋压缩机的过渡。
· 与销售团队协作，主导中东及非洲地区制冷产品的NBO（新业务机会）。
技术培训（20%）
· 开发和管理培训日历，制作技术培训材料。
· 举办培训课程，包括冷凝机组和压缩机中使用的控制器和保护装置的实操培训。
· 协调培训中心所需的工具和资源。
质量与保修管理（20%）
· 管理保修索赔，为生产及现场故障提供故障排查支持。
· 通过数据记录、现场访问和压缩机拆解分析进行根本原因分析（RCA）。
· 与制造工厂合作，提供反馈以提升产品性能。
· 分析和维护保修数据，以支持持续改进计划。
我们寻找的人才
教育与经验
查看英文原文
About Us
We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.
Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today!
Key Responsibilities
Application Engineering Support (60%)
· Swift response to technical queries from customers. Work closely with distributors, contractors and OEMs to provide suitable solutions for their project requirements. Assist customers in using product selection software.
· Assist customers in using heat load calculation software.
· Assist customers in refrigerant line components selection, selection of suitable electrical switch gears, refrigerant line sizing etc.,
· Maintain a technical library, support the creation of catalogs, application engineering bulletins, and user manuals. Develop cross reference documents with competition. Alternate Refrigerant engagement with customers. Explore new applications in the region. Support semi hermetic compressor to scroll transition.
Lead NBO for refrigeration products in MEA working together with the Sales organization.
Technical Training (20%)
· Develop and manage a training calendar and create technical training materials.
· Deliver training sessions include hands-on training on controllers and protections used in condensing units and compressors.
· Coordinate the tools and resources needed for the training center.
Quality & Warranty Management (20%)
- Manage warranty claims and provide troubleshooting support for both production and field failures.
- Conduct root cause analysis (RCA) through data logging, field visits, and compressor teardown analysis.
- Collaborate with manufacturing plants, providing feedback to improve product performance.
- Analyze and maintain warranty data to support continuous improvement initiatives.
What We’re Looking For
Education & Experience:
- Degree/Diploma in Mechanical Engineering or Electrical & Electronics Engineering.
- 8-10 years of experience in HVACR design, projects, service, technical support, or training within the HVACR industry.
Skills & Competencies:
- Strong knowledge of thermodynamics, Refrigeration Systems and controls.
- Technical expertise in troubleshooting and application support.
- Strong collaboration and communication skills with the ability to work across multicultural teams.
- Competent in Microsoft Office and technical software tools.
Additional Requirements:
- Willingness to travel across Africa region.
- Ability to work outside typical office environments when required.
- Commitment to Health, Safety, and Environmental (HSE) standards and procedures
Our Commitment to Our People
Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That’s why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.
Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.
Flexible and competitive benefits plans offer the right options to meet your individual/family needs. We provide employees with flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.
Together, we have the opportunity – and the power – to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team!
Our Commitment to Inclusion & Belonging
At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland.
Equal Opportunity Employer
Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
Originally posted on Himalayas