现场服务专员 II
Field Service Specialist II
关于我们
我们是一家全球气候技术公司，致力于可持续发展。我们通过HVACR技术创造可持续且高效的住宅、商业和工业空间。我们保护冷链中对温度敏感的货物，并为全球人们带来舒适体验。一流的工程、设计和制造，结合压缩机、控制、软件和监控解决方案领域的领先品牌，打造出面向未来世界需求的下一代气候技术。
无论您是寻求职业转变的专业人士，还是探索第一份机会的本科生，或是拥有高级学位的应届毕业生，我们都有适合您的机会，让您能够创新、接受挑战并产生影响。加入我们的团队，从今天开始您的旅程！
职位描述
现场服务专员II 是一位经验丰富的现场专业人员，负责 Copeland 控制系统和制冷设备的调试、故障排除和优化。该职位需要深入了解制冷系统运行、控制策略以及与 HVAC 和楼宇管理系统集成的知识。需要进行现场工作，有大量过夜出差。现场服务专员II 需要与所有客户、同事、销售代表及其他相关人员建立并保持良好的关系和沟通。
作为现场服务专员II，您将：
- 为制冷和HVAC应用（E2、E3、现场主管等）调试并验证控制系统。
- 现场和远程排查系统问题，确保最佳性能。
- 根据I/O图或现有流程开发和修改控制器程序。
- 执行新门店调试和翻新调试项目，确保所有文档准确完成。
- 为承包商和终端用户提供现场级别的客户支持和培训。
- 审阅和解读门店图纸、电气原理图和项目规范。
- 与项目经理、工程师和技术支持协调项目执行。
- 保持对第三方控制系统和网络集成的深入了解。
- 确保所有工作符合安全和合规标准。
所需教育、经验和技能：
- 3–5年以上在制冷、控制或调试方面的现场工作经验。
- 精通电气原理图和项目规范的阅读与理解。
- 具备良好的沟通能力和团队合作精神。
- 熟悉常见制冷设备和控制系统。
- 能够独立工作并适应频繁出差。
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About Us
We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.
Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today!
Job Description
The Field Service Specialist II is an experienced field professional responsible for the commissioning, troubleshooting, and optimization of Copeland control systems and refrigeration equipment. This role demands a deep understanding of refrigeration system operation, control strategies, and integration with HVAC and building management systems. Field work will be required with extensive overnight travel. The Field Services Specialist II is required to establish, promote and maintain excellent rapport and communications with all customers, co-workers, sales representatives, and others as appropriate.
AS A FIELD SERVICE SPECIALIST II, YOU WILL:
- Commission and verify control systems for refrigeration and HVAC applications (E2, E3, Site Supervisors,etc).
- Troubleshoot system issues both on-site and remotely, ensuringoptimalperformance.
- Develop andmodifycontroller programs from I/O legends or existing sequences.
- Execute new store commissioning and remodel commissioning projects, ensuring all documentation is completed accurately.
- Provide site-level customer support and training for contractors and end users.
- Review and interpret store prints, electrical schematics, and project specifications.
- Coordinate with Project Managers, Engineers, and Technical Support on project execution.
- Maintain strong working knowledge of third-party control systems and network integrations.
- Ensure all work meets safety and compliance standards.
REQUIRED EDUCATION, EXPERIENCE, & SKILLS:
- 3–5+ years of hands-on field experience in refrigeration, controls, or commissioning.
- Advanced understanding of refrigeration cycle operation (compressors, valves, racks, cases).
- Knowledge of building automation systems and HVAC control logic.
- CO₂trans-criticalor cascade system experience highly preferred.
- Proficiencywith Modbus, BACnet, and other communication protocols preferred.
- Computer skills including Microsoft Office products, databases, Internet software, E-mail, Windows, etc.
- Proven ability to work independently and manage multiple site assignments.
- Ability to travel up to 85–90%.
- Legal work authorization in the United States - Sponsorship will not be provided for this role
Remote Work Arrangement:
This role is fully remote. As a remote colleague, you maybe requiredto travel to a Copeland site regularly to collaborate with your team or customers as needed. Copeland is committed to fostering a productive and connected culture, so you will have the opportunity to work with your team and leader to understand yourteamoperating principles to collaborate effectively.
Our compensation philosophy is simple: we pay a competitive base salary, within the local market in which weoperate, and reward performance during our annual merit review process.In accordance withColorado EPEWA, the salary/pay range for this role is$80,000-$104,000 annually,commensuratewith the skills, talent, capabilities, and experience each candidate brings to a role.
Working Conditions:
While performing the duties of this job, the employee isfrequentlyexposed to moving mechanical parts, outside weather conditions, extreme cold, extreme heat, and risk of electrical shock. The employee is occasionally exposed to wet and/or humid conditions, high precarious places, fumes or airborne particles, and vibration.
Our Commitment to Our People
Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That’s why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.
Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.
Flexible and competitive benefits plans offer the right options to meet your individual/family needs: medical insurance plans, dental and vision coverage, 401(k) and more. We provide employees with flexible time off plans, including paid parental leave, vacation and holiday leave.
Together, we have the opportunity – and the power – to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team!
Our Commitment to Inclusion & Belonging
At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland.
Work Authorization
Copeland will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1 with OPT or CPT, H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Equal Opportunity Employer
Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
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Originally posted on Himalayas