Customer Success Manager OEM (EMEA)
总部位于日本东京，Evident 在全球57个地点雇用约4,500人。总部设于德国汉堡，欧洲的 Evident 拥有16个国家约770人的员工。产品组合包括广泛的显微镜系统用于临床诊断，医疗和基础研究以及各种工业领域。在 Evident 中，我们还提供高精度光学技术，特别是行业领先的显微鏡客观镜直接集成到第三方制造的高科技仪器中。我们的 OEM 合作伙伴在生命科学，半导体制造，空间生物学和工业仪器领域构建尖端解决方案。由于我们的优质光学质量，我们的合作伙伴选择使用我们的组件而不是自行生产。与传统的内部销售或纯粹行政客户服务不同，这是一个战略性，高可见性的角色.OEM 客户关系跨度5至20多年。作为 EMEA 地区专注的客户成功经理，你将承担维护，培养和主动增长数十个重复 OEM 账户的投资组合。由于这是 EMEA 地区全新的职位，你不仅将遵循现有的蓝图你将拥有自主权，战略投入和所有权来建立和塑造我们如何长期参与，支持和保留我们的 OEM 客户群。任务关键责任 ·账户所有权 & 保持：作为已成立的 EMEAOEM 帐户的主要商业联系人。与客户采购，运营和技术团队定期接触以确保及时交付，快速解决问题和高保留。·积极商业增长：超越反应性订单处理。追踪购买模式，确定增长机会，管理报价到订单转换和支持合同执行。· 共试点战略增长：与重视新业务发展的区域战略账户经理密切合作。处理商业连续性，使他们能够推动新的设计，并无地转变成长期帐户中获利。· 全球兼跨职能协调：每天与当地客户支持 （布拉格）,应用工程，供应链和运营协作以确保无的满足和快速解决客户问题的问题。·管道&CRM 管理：保持准确预测，客户管理。
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Headquartered in Tokyo, Japan, Evident employs around 4,500 people at a total of 57 locations worldwide. Evident Europe, headquartered in Hamburg, Germany, employs approximately 770 people in 16 countries. The product portfolio includes a wide range of microscope systems used in clinical diagnostics, medical and basic research, as well as in various industrial areas.
At Evident, we also deliver high-precision optical technologies—specifically industry-leading microscope objective lenses—integrated directly into high-tech instruments manufactured by third parties. Our OEM partners build cutting-edge solutions across life sciences, semiconductor manufacturing, space biology, and industrial instrumentation. Because of our superior optical quality, our partners choose to build with our components rather than manufacture their own.
Unlike traditional inside sales or purely administrative customer service, this is a strategic, high-visibility role. OEM client relationships span 5 to 20+ years. As the dedicated Customer Success Manager for the EMEA region, you will take ownership of maintaining, nurturing, and proactively growing a portfolio of dozens of recurring OEM accounts.
Because this is a brand-new position for the EMEA region, you will not just follow an existing blueprint—you will have the autonomy, strategic input, and ownership to build and shape how we engage, support, and retain our OEM customer base for the long term.
Tasks
Key Responsibilities
- Account Ownership & Retention: Serve as the primary commercial contact for established EMEA OEM accounts. Maintain regular touchpoints with customer purchasing, operations, and technical teams to ensure on-time delivery, fast problem resolution, and high retention.
- Proactive Commercial Growth: Go beyond reactive order processing. Track purchasing patterns, identify incremental expansion opportunities, manage quote-to-order conversions, and support contract execution.
- Co-Pilot Strategic Growth: Partner closely with regional Strategic Account Managers who focus on new business development. Handle commercial continuity so they can drive new design-ins, and seamlessly transition wins into long-term accounts.
- Global & Cross-Functional Coordination: Collaborate daily with local Customer Support (Prague), Applications Engineering, Supply Chain, and Operations to ensure seamless fulfillment and quick resolution of customer issues.
- Pipeline & CRM Management: Maintain accurate forecasting, customer data, and sales activity tracking within CRM to support global business planning.
- Periodic Customer Engagement: Connect with clients primarily via phone/video, supplemented by periodic face-to-face visits, trade shows, and internal team meetings across Europe (approx. once every two months).
Requirements
What We Are Looking For
- Experience: 3 to 7 years in inside sales, account management, or technical customer success within a B2B environment—ideally in scientific instrumentation, OEM, optics, semiconductors, or life sciences.
- Mindset & Ownership: High self-management, independence, and internal drive. You operate well above a basic administrative level—combining tactical execution with high-level vision and process design.
- Language Skills:
- English: Business fluency required.
- German: Strong written and spoken proficiency required (a major segment of regional accounts is based in Germany).
- French: Highly desirable / big advantage.
- Technical & System Savvy: Comfortable interacting with CRM/ERP tools and navigating technical product discussions with both engineering and commercial stakeholders.
- Education: Bachelor’s degree in Business, Engineering, Life Sciences, Physics, or a related discipline preferred.
- EU based, being based in Prague, Czechia, is a plus.
Benefits
Why Join Us?
- High-Impact, New Role: Direct opportunity to shape and define the Customer Success framework for OEM in EMEA.
- Global Exposure: Work as part of a tight-knit global OEM team spanning Japan, the US, China, and Europe.
- Flexibility: Remote work structure across Europe.
Originally posted on Himalayas