Program Manager - Research Programs
位置：远程 （美国时间区要求）团队：程序管理报告到：项目管理负责人关于脉实验室脉实测试室是一个由谷歌和亚马逊支持的 UX 研究和数据运营公司。我们专业于高影响，现实世界 UX 研究在新兴技术中，包括 AI,汽车系统，语音助理和连接设备。我们运行复杂的多项学习研究计划跨越多个地区，方法和跨功能团队。随着这个投资组合规模，我们的项目管理功能作为可预测，一致和可持续的操作背骨来确保交付保持稳定。我们正在寻找一个经验丰富的项目管理员，以完全掌握大型复杂研究计划。这是需要独立判断，与客户的执行人员存在和在多个同时工作流中推动运营清晰度的能力的高级交付领导职位。理想的候选人思考系统，精确沟通，并通过将结构和清晰性带来强大动力，使复杂，快速移动的环境。关键责任 程序所有权 & 规划 · 在一个或多个规模的大型研究方案中成为终端到终点程序成功的唯一负责领导者 · 拥有所有研究，波及地区的综合计划路线图和时间表，保持积极30/60/90天前景 · 顺序工作以平衡风险，容量和优先级；将商业承诺转化为可操作实现的交付计划 ·解决跨职能资源冲突并作为交付权交易的最终权威者 · 作为客户利益相关者的主要交付声音，提供集成的程序级更新和主动地提出交易。· 与账户管理人员合作验证可行性并确保对所有客户面临的承诺进行统一一致调整。
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Location: Remote (US Time Zone Required)
Team: Program Management
Reports To: Head of Program Management
About Pulse Labs
Pulse Labs is a UX research and data operations firm backed by Google and Amazon. We specialize in high-impact, real-world UX research across emerging technologies, including AI, automotive systems, voice assistants, and connected devices.
We run complex, multi-study research programs spanning multiple regions, methodologies, and cross-functional teams. As this portfolio scales, our Program Management function serves as the operational backbone ensuring delivery remains predictable, aligned, and sustainable.
Role Overview
We are seeking an experienced Program Manager to take full ownership of large, complex research programs. This is a senior delivery leadership position requiring independent judgment, executive presence with clients, and the ability to drive operational clarity across multiple concurrent workstreams.
The ideal candidate thinks in systems, communicates with precision, and is energized by bringing structure and clarity to complex, fast-moving environments.
Key Responsibilities
Program Ownership & Planning
- Serve as the single accountable leader for end-to-end program success across one or more large-scale research programs
- Own the integrated program roadmap and timelines across all studies, waves, and regions, maintaining a proactive 30/60/90-day forward view
- Sequence work to balance risk, capacity, and priority; translate commercial commitments into operationally feasible delivery plans
- Resolve cross-functional resource conflicts and serve as the definitive authority on delivery trade-offs
Risk, Scope & Client Communication
- Identify and track program-level risks before they escalate; escalate material risks early with clear mitigation options
- Maintain disciplined change governance, evaluate the impact of scope or timeline changes and push back when commitments pose delivery risk
- Serve as the primary delivery voice to client stakeholders, providing consolidated program-level updates and surfacing trade-offs proactively
- Partner with Account Managers to validate feasibility and ensure unified alignment on all client-facing commitments
Cross-Functional Alignment & Program Health
- Align UX Operations, UX Research, Panelist Success, recruitment, and Engineering teams around a unified program view.
- Identify systemic bottlenecks and partner with functional leads to drive scalable, repeatable improvements
- Contribute to shaping how the Program Management function operates as it matures
Qualifications
Preferred
- Background in UX research, research operations, or research program management
- Familiarity with research study lifecycles: recruitment, data collection, and varied methodologies
- Experience in professional services, agency, or consulting environments
- Exposure to managing programs across multiple international regions and time zones
Our Ideal Candidate
You take ownership without being asked, bring structure to complexity, and hold the line on delivery integrity. You don’t just track programs, you lead them.
- Thinks in systems and sees across the full delivery landscape
- Calm and structured in complex, fast-moving environments
- Communicates clearly with both internal teams and senior client stakeholders
- Holds a high bar for quality and is motivated by long-term program health
- Comfortable making consequential decisions and standing behind them
Requirements
Required
- 7+ years managing complex, multi-project or multi-program initiatives with significant cross-functional scope
- Demonstrated ownership of end-to-end delivery accountability; not just coordination, across large-scale programs
- Strong planning and roadmapping skills; ability to build and maintain integrated program-level plans
- Track record of proactive risk identification, escalation, and mitigation
- Excellent communication skills with senior internal and client stakeholders
- Comfort navigating ambiguity and evolving requirements while maintaining operational clarity
Originally posted on Himalayas