Presales Consultant
###** **关于我们**阿达是一个人工智能客户服务公司，其使命是让客户服务为每个人都特别。我们致力于提高新标准的质量客户服务规模，使企业公司能够提供人们喜欢的体验即时，主动，个性化和无需努力。阿达是一家人工智能转型平台，并与强大的 AI 代理管理技术结合战略专业知识，以加速企业的人工智能成熟度，使他们领先。通过 Ada,83%的客户对话和计算被无力解决通过自动化，为团队提供更多时间回归，公司更多资源专注于增长，顾客更能关注他们最重要的东西。在2016年成立的 Ada 是一家加拿大公司，已为像 Square,YETI,IPSY,以及[Monday.com]这样的领先品牌提供了超过55亿互动，节省了数百万小时的人工努力。由 Accel,Bessemer,First Mark Spark 和 Version One Ventures 等一级投资者提供250万美元的资金支持，Ada 是管理和应用 AI 的先驱。在 Ada,我们认为增长是每个个人业主个人的成长的反映。这就是为什么我们的价值观根植于推动进步和持续改善。如果你有雄心勃勃和渴望发展，Ada 可能是你适合的地方。在 [www.ada.cx]http://www.ada .cx 了解更多。####关于角色 我们正在寻找一个普雷萨尔斯顾问加入我们的北美解决方案咨询团队并成为阿达最重要的交易中的技术声音。你将与我们的账户管理员和帐户执行人员合作，与客户服务领导人进行探索，发现真正阻碍他们的运营的原因，并通过在 Ada 内建的工作演示程序向他们展示 AI 代理人在聊天，电子邮件和语音中为客户做什么。这是一个实践角色。你将设计复杂交易的自动化解决方案，帮助客户看到人工智能适合他们的业务，并在现场听到的信息带回我们的产品和工程团队，以便它塑造我们下一步构建的事情。####结果 - 在第一季度内，从第一次发现到技术范围调用开始，完全拥有北美账户管理员和帐户执行人员的全方位技术所有权。
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#### **About Us**
Ada is an AI customer service company whose mission is to make customer service extraordinary for everyone. We're driven to raise a new standard of quality customer service at scale, enabling enterprise companies to deliver experiences that people love–instant, proactive, personalized, and effortless.
Ada is an AI transformation platform and partner—combining strategic expertise with powerful AI agent management technology to accelerate businesses’ AI maturity to keep them ahead of the curve. With Ada, 83% of customer conversations—and counting—are effortlessly resolved through automation, giving teams more time back, companies more resources to focus on growth, and customers more life to focus on what matters most to them.
Established in 2016, Ada is a Canadian company that has powered over 5.5 billion interactions for leading brands like Square, YETI, IPSY, and [Monday.com](http://monday.com/), saving millions of hours of human effort. Backed with over $250M in funding from tier-one investors including Accel, Bessemer, FirstMark, Spark, and Version One Ventures, Ada is a pioneer in the management and application of AI in customer service.
At Ada, we see growth as a reflection of each individual owner’s personal growth. That’s why our values are rooted in driving progress and continuous improvement. If you’re ambitious and eager to grow, Ada could be the place for you.
Learn more at [www.ada.cx](http://www.ada.cx).
#### About the Role
We're seeking a Presales Consultant to join our North American Solutions Consulting team and be the technical voice in some of Ada's most important deals. You'll partner with our Account Managers and Account Executives to run discovery with customer service leaders, uncover what's really holding their operations back, and show them, with working demos built in Ada, what an AI agent can do for their customers across chat, email and voice.
This is a hands-on role. You'll design automation-first solutions for complex deals, help clients see where generative AI fits their business, and bring what you hear in the field back to our Product and Engineering teams so it shapes what we build next.
#### Outcomes
- Take full technical ownership of a North American book of Account Managers and Account Executives within your first quarter, from first discovery call through technical scoping
- Win deals with custom, prospect-branded demos of Ada across chat, email and voice, and build reusable demo assets the whole team can use
- Lead technical evaluations and proofs of concept that turn interested buyers into confident ones
- Set every closed deal up for a fast launch with a clear technical scoping handoff to our Professional Services team
- Own the technical answers to RFPs and security questionnaires on your deals
- Grow technical win rate, influenced pipeline and closed ARR across your book, and turn recurring product gaps from the field into input for Product and Engineering
#### About You
- 3-5 years in presales, solutions consulting, or presales engineering
- Proven track record of winning deals by communicating value and differentiation
- Strong understanding of AI technologies, including LLMs and generative models, and their business applications
- Technical proficiency with APIs, SaaS platforms (e.g. Salesforce, Shopify, Zendesk, HubSpot), and integration methodologies
- Exceptional communication, storytelling, and relationship-building skills
#LI-NS1
#### Benefits & Perks
At Ada, you’ll not only build extraordinary products but also thrive in an environment designed for your success. We prioritize your well-being, growth, and work-life balance. Here’s what we offer:
##### **Benefits**
- **Unlimited Vacation:** Recharge when you need to.
- **Comprehensive Benefits:** Extended health coverage, dental, vision, travel, and life insurance.
- **Wellness Account:** Empowering you to invest in your overall well-being and lifestyle.
- **Employee & Family Assistance Plan:** Resources to support you and your loved ones.
##### **Perks**
- **Flexible Work Schedule:** Balance your work and personal life.
- **Remote-First, In-Person Friendly:** Options to work from home or at our local hub.
- **Learning & Development Budget:** Invest in your long-term growth goals and skills.
- **Work from Home Budget:** Equipping you with the tools and support for a seamless remote work experience.
- **Access to Cutting-Edge AI Tools:** Work with the best AI tech stack in the industry.
- **Hands-On with LLMs:** Enhance your expertise in leveraging large language models.
- **A Thriving Industry:** Join the forefront of innovation in AI, shaping the future of technology.
The above Benefits and Perks only apply to full-time, permanent employees.
As part of our recruitment process, we may use AI enabled tools to support certain aspects of hiring, such as interview note-taking. All hiring decisions are made by our team.
Thank you for your interest in joining us at Ada. Due to the high volume of applications, we will only contact candidates whose qualifications match closely to the requirements of the position. We appreciate the time you have invested in learning more about us.