离岸与AI自动化运营主管，交付商业运营
Head of Offshore & AI Automation Operations, Delivery Commercial Operations
关于职位
我们正在寻找一位高级运营负责人，领导我们全球商业运营模式中日益紧密连接的两个部分：我们的离岸数字销售中心（DSC）运营以及我们的Agentic AI上市策略。
该职位将负责构建和运营一个可扩展的商业引擎，结合离岸人才、自动化和AI，以提高销售效率，增加商业能力，并降低为全球商家服务的成本。
负责人将负责DSC的中央运营，建立运营模式、绩效管理、产能规划、供应商策略和全球标准，以实现离岸商业运营的规模化。同时，他们还将领导Agentic AI在自主AI（代理独立执行商业工作）和增强型AI（AI提升销售效率和生产力）方面的运营策略和上市策略。
这不是传统的销售运营或AI项目管理职位。职责是重新设计商业工作的执行方式，确定哪些工作应由销售团队、离岸团队或AI完成，并构建支持该模式全球扩展的运营系统。
你将负责
领导全球DSC中央运营
- 负责支持交付的离岸数字销售中心的全球运营策略和中央运营模型。
- 在各地区建立标准化的运营机制，包括产能规划、人员分配、绩效管理、预测、生产率、质量及运营治理。
- 与区域商业和运营负责人合作，确定离岸产能如何最有效地支持获取、上架、扩展、留存及其他商家生命周期动作。
- 建立将DSC活动与商业成果联系起来的严格绩效框架，包括生产率、转化率、首次交易、质量、服务成本和投资回报率。
- 领导DSC从主要依赖人力的运营模式向更自动化、AI驱动的商业引擎演进。
- 制定优化能力、质量、可扩展性和经济性的供应商和地点策略。
- 领导Agentic AI上市策略与自动化运营
- 负责Agentic AI在交付商业运营中的运营策略和上市框架。
- 构建涵盖自主AI代理执行定义商业流程和增强型AI能力的组合策略
查看英文原文
About the Role
We are looking for a senior operations leader to lead two increasingly interconnected parts of our global commercial operating model: our offshore Digital Sales Center (DSC) operations and our Agentic AI go-to-market strategy.
This role will be responsible for building and operating a scaled commercial engine that combines offshore talent, automation, and AI to improve seller productivity, increase commercial capacity, and reduce the cost to serve merchants globally.
The leader will own Central Operations for DSC, establishing the operating model, performance management, capacity planning, vendor strategy, and global standards required to run offshore commercial operations at scale. In parallel, they will lead the operational strategy and GTM for Agentic AI across both autonomous AI, where agents execute commercial work independently, and augmented AI, where AI increases the effectiveness and productivity of our sellers.
This is not a traditional sales operations or AI program management role. The mandate is to redesign how commercial work gets done, determine which work should sit with sellers, offshore teams, or AI, and build the operating systems required to scale that model globally.
What You'll Do
Lead Global DSC Central Operations
- Own the global operating strategy and Central Operations model for offshore Digital Sales Centers supporting Delivery.
- Establish standardized operating mechanisms across regions, including capacity planning, workforce allocation, performance management, forecasting, productivity, quality, and operational governance.
- Partner with regional Commercial and Operations leaders to determine where offshore capacity can most effectively support acquisition, onboarding, expansion, retention, and other merchant lifecycle motions.
- Build a rigorous performance framework connecting DSC activity to commercial outcomes, including productivity, conversion, first trips, quality, cost to serve, and ROI.
- Lead the evolution of DSC from a predominantly people-based operating model toward a more automated, AI-enabled commercial engine.
- Develop vendor and location strategies that optimize for capability, quality, scalability, and economics.
Lead Agentic AI GTM & Automation Operations
- Own the operational strategy and GTM framework for Agentic AI across Delivery Commercial Operations.
- Build a portfolio strategy spanning autonomous AI agents that execute defined commercial workflows and augmented AI capabilities that improve seller decision-making, preparation, execution, and follow-up.
- Identify and prioritize commercial workflows for AI based on revenue opportunity, productivity impact, feasibility, merchant experience, and cost reduction.
- Translate AI capabilities into scalable operating models, moving successful use cases from experimentation through pilot, production, and global adoption.
- Establish clear measurement frameworks for AI, including adoption, utilization, seller time saved, incremental commercial output, conversion, quality, and ROI.
- Partner closely with Product, Engineering, Data Science, Sales, Enablement, Legal, Privacy, and regional Operations teams to ensure AI solutions are commercially useful, operationally scalable, and responsibly deployed.
- Build the operating mechanisms required to manage an expanding portfolio of AI agents and capabilities, including prioritization, experimentation standards, performance monitoring, governance, and lifecycle management.
Redesign the Commercial Operating Model
- Develop a clear framework for determining which commercial activities should be seller-led, offshore-led, AI-augmented, or fully autonomous.
- Continuously identify opportunities to automate manual work, simplify workflows, and redirect seller capacity toward higher-value merchant interactions.
- Connect workforce planning and AI planning so that automation translates into measurable capacity and productivity benefits rather than incremental tooling.
- Develop the multi-year roadmap for evolving the DSC and seller operating model as AI capabilities mature.
- Influence senior leaders across Commercial, Operations, Product, and Technology to make the organizational and process changes required to capture the value of automation.
Build and Lead a High-Performing Team
- Lead a global team responsible for DSC Central Operations and AI GTM/automation.
- Set a high bar for analytical rigor, operational execution, commercial judgment, and accountability.
- Build strong relationships across regional and global teams while maintaining clear single-threaded ownership of global standards and strategy.
- Develop leaders who can independently own complex, cross-functional programs and operating areas.
Basic Qualifications
- 10+ years of experience in Commercial Operations, Sales Operations, Strategy & Operations, scaled sales, business operations, consulting, or a related field.
- 5+ years of experience leading teams and complex cross-functional initiatives.
- Demonstrated experience designing and operating large-scale commercial or operational systems across multiple markets or regions.
- Strong understanding of sales funnels, commercial productivity, capacity planning, performance management, and unit economics.
- Experience translating emerging technology or automation capabilities into operational and business outcomes.
- Strong analytical capability and ability to use data to diagnose performance, prioritize investment, and make resource allocation decisions.
- Demonstrated ability to influence senior stakeholders across Commercial, Product, Engineering, Finance, and Operations without direct authority.
Preferred Qualifications
- Experience leading offshore, outsourced, BPO, digital sales, or scaled commercial operations.
- Experience deploying AI, automation, conversational AI, or agentic technologies into commercial workflows.
- Experience managing the transition from manual operations toward increasingly automated operating models.
- Experience with enterprise CRM, sales engagement, workflow automation, or AI platforms.
- Experience managing vendor ecosystems and significant external operating spend.
- Experience operating within a complex global matrix with both regional and centralized teams.
What Success Looks Like
Success in this role means creating a materially more productive commercial operating model. Offshore operations are globally standardized, measurable, and increasingly automated. AI moves beyond pilots into repeatable commercial workflows with demonstrated adoption and ROI. Sellers spend less time on low-value work and more time on activities where human judgment and merchant relationships matter.
Ultimately, this leader will help build a commercial organization where human sellers, offshore teams, and AI agents operate as one integrated system, increasing commercial capacity and merchant impact without requiring equivalent growth in headcount.
Originally posted on Himalayas