首席产品经理 远程协助
Lead Product Manager Remote Assistance
职位描述
Uber 正在构建系统、基础设施和运营模型，以帮助自动驾驶合作伙伴实现商业化并大规模服务乘客。随着 Uber 在更多合作伙伴、市场和车辆平台中扩展远程协助功能，远程协助已成为核心商业化能力：一种人类支持层，帮助自动驾驶车辆应对不确定性、优雅恢复并可靠运行于现实世界中。
作为远程协助首席产品经理，你将领导远程协助产品领域，并对 Uber 远程协助产品的端到端成功负责。RA 是 Uber 集成 AV 支持系统的关键部分，你将在构建适用于规模化商业 AV 部署的顶级 RA 支持方面发挥关键作用。你将定义何时触发远程协助、操作员能看到和做什么、边缘情况如何升级和解决，以及如何随时间测量和提升性能。你将与工程、产品设计、运营、安全、系统工程和合作伙伴团队协作，打造一个可扩展的远程协助产品，能够支持多种自动驾驶堆栈、不同车辆能力和不同市场约束。你将把运营和技术复杂性转化为清晰的产品决策，适应并演进 Uber 的 RA 产品以满足新合作伙伴需求，并在全球范围内扩大 RA 支持。
此职位适合有自动驾驶、远程操作或其他复杂实时系统经验的产品负责人，且能够构建在安全性、可靠性及运营严谨性与用户体验同样重要的产品。
你将负责
· 负责 Uber 远程协助平台的产品策略、路线图和执行，定义人类操作员如何在合作伙伴和市场中支持自动驾驶车辆运行。
- 定义端到端远程协助系统，包括操作员工具、升级触发条件、决策边界、解决流程、可审计性以及自动驾驶系统与操作员之间的交接点。
- 构建一个可扩展的产品平台，支持多种合作伙伴集成、车辆平台、运营模式和地区要求，而不会分散操作员体验。
- 与工程和自动驾驶团队紧密合作，定义系统接口、后端服务、数据流以及高质量实时支持所需的延迟和可靠性要求。
- 与运营团队合作，确保远程协助系统符合安全和运营标准，并推动持续改进。
查看英文原文
About the RoleUber is building the systems, infrastructure, and operating models needed to help autonomy partners deploy commercially and serve riders at scale. As Uber expands support for remote assistance across more partners, markets, and vehicle platforms, remote assistance becomes a core commercialization capability: the human support layer that helps autonomous vehicles navigate ambiguity, recover gracefully, and operate reliably in the real world.
As the Lead Product Manager, Remote Assistance, you will lead the remote assistance product area and own the end-to-end success of Uber’s remote assistance product. RA is a critical aspect of Uber’s integrated AV support system, and you will play a key role in building best-in-class RA support for scaled commercial AV deployments. You will define when remote assistance is invoked, what operators can see and do, how edge cases are escalated and resolved, and how performance is measured and improved over time. You will work across engineering, product design, operations, safety, systems engineering and partner teams to build a scalable remote assistance product that can support multiple autonomy stacks, different vehicle capabilities, and varying market constraints. You will translate operational and technical complexity into clear product decisions, adapt and evolve Uber’s RA product to new partnerships, and scale RA support for key partners globally.
This role is ideal for a product leader with experience in autonomy, remote operations, or other complex real-time systems, and who is comfortable building products where safety, reliability, and operational rigor matter as much as user experience.
What You’ll Do
· Own the product strategy, roadmap, and execution for Uber’s remote assistance platform, defining how human operators support autonomous vehicle operations across partners and markets.
- Define the end-to-end remote assistance system, including operator tooling, escalation triggers, decision boundaries, resolution workflows, auditability, and handoff points between autonomy systems and human operators.
- Build a scalable product platform that supports multiple partner integrations, vehicle platforms, operating models, and regional requirements without fragmenting the operator experience.
- Partner closely with engineering and autonomy teams to define system interfaces, backend services, data flows, and latency and reliability requirements needed for high-quality real-time support.
- Work with operations teams to design operator workflows, staffing assumptions, training inputs, and quality processes that enable effective day-to-day execution.
- Establish metrics and feedback loops to evaluate safety, intervention quality, response latency, operator efficiency, resolution outcomes, and rider impact.
- Collaborate with safety, legal, and policy partners to define guardrails, escalation protocols, and incident review processes for remote assistance operations.
- Drive launch readiness for new partners, features, and geographies, ensuring remote assistance capabilities are in place before commercial deployment.
- Use learnings from field operations, incidents, and partner changes to prioritize roadmap improvements and reduce unnecessary human intervention over time.
- Communicate strategy, tradeoffs, performance, and key risks clearly to leadership and cross-functional stakeholders.
Basic Qualifications
· Demonstrated experience owning and delivering complex, technical products in autonomy, robotics, mobility, or other real-time operational systems.
- Strong product judgment and the ability to translate ambiguous technical and operational problems into clear product requirements, roadmap decisions, and execution plans.
- Experience working closely with engineering, operations, safety, and cross-functional teams to deliver end-to-end systems.
- Experience with human-in-the-loop, remote operations, dispatch, control center, or other workflows where real-time decision-making, latency, and reliability are critical.
- Ability to define success metrics, prioritize roadmaps, and drive execution across multiple internal and external stakeholders.
- Strong communication and stakeholder management skills, including experience representing product direction with senior leaders and partners.
Preferred Qualifications
· Experience working on autonomous vehicles, robotics, or other autonomy systems.
- Direct experience building, launching, or managing remote assistance, teleoperation, or remote driving systems.
- Experience in industries such as mobility, logistics, mining, aerospace, defense, or industrial automation where operators support remote or automated assets.
- Background in systems engineering or experience working deeply across hardware, software, and operations.
- Experience building products that span multiple partners, platforms, or operational environments.
- Experience with evaluation, incident analysis, or validation systems in safety-critical environments.
~~ ~~Originally posted on Himalayas