销售支持 - 意语
Sales Support - Italian
这是一个远程职位。
该职位的设立是为了帮助公司实现其在国际市场的雄心勃勃的增长目标。任职者将负责处理其指定国家和网站市场的产品销售和支持咨询。他们将协助潜在客户解决与产品相关的问题，确保他们购买适合自己需求的设备。同时，他们还将负责为有基本故障排除问题和支持需求的客户提供一级技术支持。这是一个远程工作职位。主要职责包括处理来电销售和支持请求、网站聊天和电子邮件。任职者需要全面了解所有产品和设备的知识（提供培训）。其他职责还包括为其指定的国家和市场翻译和创建客服中心内容（手册、安装指南、故障排除和设置视频）。
现场销售与支持电话、网站聊天及电子邮件
○ 协助潜在客户解答产品问题
○ 协助潜在客户确定适合其需求的产品/设备
○ 协助客户解决打印机安装问题
○ 协助客户解决打印机故障问题
· 客服任务
○ 翻译产品手册
○ 翻译常见问题页面
○ 翻译故障排除页面
○ 翻译并录制客服中心视频
· 客户服务任务
○ 如有必要，确认订单中的冲突收货地址
○ 如有必要，联系客户解决产品兼容性问题
○ 鼓励客户撰写评价
· 在销售和支持团队中保持协作角色，以支持所有业务发展工作
· 其他指派的任务
要求
一位能够与他人良好合作的跨职能人员 · 个人必须拥有自己的家庭办公室或远程办公空间
○ 稳定可靠的网络
· 积极接受建设性指导，保持持续学习的精神
- 必须是多语言者，精通英语以及指定国家和/或市场的地方语言
- ○ 每种语言的口语和书面表达能力优秀
- 以客户为中心，具备理解、沟通和满足客户需求的能力
- 出色的沟通和谈判能力
- 优秀的计算机技能——打字速度50字/分钟以上
- 优秀的时间管理能力，并有CRM技术经验
- 尊重他人
查看英文原文
This is a remote position.
This role has been created to help the company reach its ambitious growth targets for international markets. The incumbent will be responsible for fielding inbound sales and support inquiries for their designated country and website marketplace. They will assist prospective customers with product related questions to ensure they are purchasing the right equipment for their needs. They will also be responsible for Level 1 technical support for customers with basic troubleshooting questions and support needs. This is a remote work position. Primary objectives will include fielding inbound sales and/or support calls, website chats and emails. The incumbent will be responsible for having full product knowledge across entire range of products and equipment (training provided). Additional responsibilities will include translating and creating Help Desk content (manuals, installation guides, troubleshooting and set up videos) in the local language for their assigned country and marketplace. Field Inbound Sales & Support Calls, Website Chats & Emails ○ Assist prospects with product questions ○ Assist prospects with identifying proper product /equipment for their needs ○ Assist customers with printer installation questions ○ Assist customers with printer troubleshooting questions · Help Desk tasks
○ Translate product manuals ○ Translate FAQ pages ○ Translate troubleshooting pages ○ Translate & record Help Desk videos · Customer Service tasks
○ When necessary, confirm conflicting shipping addresses for orders ○ When necessary, contact customer with product compatibility issues ○ Encourage customer reviews · Maintain a collaborative role within the sales & support teams to support all business
development efforts · Other Duties As Assigned
Requirements
A cross functional individual who can work well with others · Individual must have their own home office or remote office workspace
○ Stable & reliable internet
· React positively to constructive direction and maintain a spirit of continuous learning
- Must be multi-lingual. Fluent in English plus and local language of designated country and/or marketplace(s)
○ Excellent verbal and written skills in each language
· Customer focused with ability to understand, communicate and meet customer needs
- Superb communication and negotiation attributes
- Excellent computer skills - must type 50+ WPM
- Excellent time management skills and experienced in CRM technologies
- Respectful, supportive, and inclusive; able to laugh and truly enjoys being part of a team.
Originally posted on Himalayas