养老金管理员
Manager- Superannuation Administration
作为一家按营收排名领先的金融服务和医疗技术公司，SS&C 总部位于康涅狄格州温莎，业务遍及35个国家，拥有27,000多名员工。全球约20,000家金融服务和医疗保健机构，从世界最大的公司到中小型企业，都依赖 SS&C 的专业知识、规模和技术。
职位描述
经理 - 养老金管理
职位简介
我们正在寻找一位经验丰富且高度积极的经理，领导我们的养老金管理团队。该职位负责全面管理养老金计划的运营，确保运营卓越、合规以及优质的客户服务。成功候选人将推动效率提升，管理管理员团队，并为我们的养老金管理服务的持续改进做出贡献。
地点：远程
岗位职责
- 领导和管理养老金管理员团队，包括绩效管理、指导、培训和职业发展。
- 监督养老金管理的日常运营，确保缴费、转移、提款、转账和福利支付的准确及时处理。
- 确保完全符合相关的养老金法规、规章和行业最佳实践。
- 作为复杂客户查询和升级的主要联系人，提供专业建议和解决方案。
- 制定、实施和监控操作流程和控制措施，以提高效率、准确性和风险管理。
- 编制和审核与养老金计划相关的财务报告、合规报告和其他文件。
- 与内部部门（如财务、合规、IT）合作，优化流程并提高服务质量。
- 识别流程改进和系统增强的机会，以优化养老金管理流程。
- 根据需要参与客户会议和演示，展示 SS&C 的养老金管理能力。
- 确保所有客户服务水平协议（SLA）得到一致履行。
- 关注养老金法规和行业趋势的变化，提供相关影响分析和必要调整建议。
- 处理并维护员工的养老金缴费、提款和转移。
- 与基金经理、受托人和保险合作伙伴协调。
查看英文原文
As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.
Job Description
Manager - Superannuation Administration
Job Summary
We are seeking an experienced and highly motivated Manager to lead our Superannuation Administration team. This role is responsible for overseeing the end-to-end administration of superannuation schemes, ensuring operational excellence, regulatory compliance, and exceptional client service. The successful candidate will drive efficiency, manage a team of administrators, and contribute to the continuous improvement of our superannuation administration services.
Location : Remote
Job Responsibilities
- * Lead and manage a team of superannuation administrators, including performance management, coaching, training, and professional development.
- * Oversee the daily operations of superannuation administration, ensuring accurate and timely processing of contributions, rollovers, withdrawals, transfers, and benefit payments.
- * Ensure full compliance with relevant superannuation legislation, regulations, and industry best practices.
- * Act as a primary point of contact for complex client queries and escalations, providing expert advice and resolution.
- * Develop, implement, and monitor operational procedures and controls to enhance efficiency, accuracy, and risk management.
- * Prepare and review financial reports, compliance reports, and other documentation related to superannuation schemes.
- * Collaborate with internal departments (e.g., finance, compliance, IT) to streamline processes and improve service delivery.
- Identify opportunities for process improvements and system enhancements to optimize superannuation administration workflows.
- * Participate in client meetings and presentations as required, representing SS&C's superannuation administration capabilities.
- * Ensure all client service level agreements (SLAs) are met consistently.
- * Stay abreast of changes in superannuation legislation and industry trends, advising on their impact and necessary adjustments.
- Process and maintain employee superannuation contributions, withdrawals, and transfers.
- Coordinate with fund managers, trustees, and insurance partners.
- Ensure accurate and timely remittance of employer and employee contributions.
- Reconcile monthly and annual superannuation fund statements.
- Respond to queries related to superannuation accounts, balances, and benefits
- Knowledge and relevant experience of Transfer Agency
- Managing the production floor, handling all process and people related issues
- Experience in stakeholder management and process management
- Addressing escalated issues with respect to service delivery and reports any potential problems to the management
- Participating in the weekly conference calls and updating the weekly status reflecting the process performance;
- Acting as the primary contact for all his/her counterparts
- Addressing escalated issues with respect to service delivery
- Reviewing weekly MIS reports;
- Approving all access and change requests related to processing applications.
- Reviewing Performance of team and give feedback on Monthly / Quarterly / Yearly basis.
- Preparing Business continuity plan
- Counsel the team members if not performing up to the expectations or for any escalated issues.
Technical Skills Required:
- Good Communications Skills.
- Strong knowledge of superannuation / pension fund / gratuity / provident fund rules.
- RG 146 complaint or commitment to undertaking study (desirable)
- Superannuation or industry experience in a similar role
- Demonstrated customer service skills
Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.
SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.
Originally posted on Himalayas