远程患者接待与护理协调负责人
Remote Patient Intake & Care Coordinator Lead
职位概述：
我们正在寻找一名远程患者接待与护理协调主管，负责处理患者咨询，将潜在客户转化为预约评估，完成保险验证和预授权，以及在患者和医护人员之间协调护理。该职位需要良好的英语口语和书面表达能力，电话沟通自信，熟悉美国医疗保险公司流程，并能同时处理多个活跃案件。协调员是患者从初次咨询到治疗完成的主要联系人。该职位有明确的晋升路径，根据表现可成为团队主管。成功的候选人将首先执行患者接待、保险验证和护理协调工作，有机会参与培训、指导并最终领导一个团队。
主要职责：
- 回答潜在患者和现有患者的来电
- 及时、专业地回复电子邮件和消息
- 清晰解释服务内容、治疗流程和下一步行动
- 将符合条件的咨询转化为预约评估
- 安排预约并维护准确的日历
- 验证保险资格和福利
- 完成并提交预授权和预先授权请求
- 收集支持医疗必要性的所需文件
- 跟进保险公司以获取审批状态
- 跟踪授权批准、拒绝和过期情况
- 向患者清晰传达保险覆盖详情和财务责任
- 与医疗提供者协调安排和文档需求
- 确保完成所需的入院表格和同意书
- 在CRM/EMR系统中保持准确的文档记录
- 跟进缺失文件或授权更新的患者
- 通过主动沟通确保护理的连续性
- 跟进未接来电和未转化的潜在客户
- 维护活跃和待处理案件的有序跟踪
- 与现有患者进行回访
- 重新联系中断或暂停治疗的患者
- 执行与职位相关的其他任务。
所需资格：
- 出色的英语沟通能力（口语和书面）。
- 优秀的专业和沟通技能，能够与客户、供应商和团队成员有效协作。
- 具有美国医疗办公室行政、患者接待或医疗协调经验。
- 能够熟练处理电话沟通。
查看英文原文
Job Summary:
We are seeking a Remote Patient Intake & Care Coordinator Lead to manage inbound patient inquiries, convert leads into scheduled evaluations, complete insurance verifications and pre-authorizations, and coordinate care between patients and providers. This role requires strong spoken and written English, confidence on phone calls, familiarity with U.S. medical insurance processes, and the ability to manage multiple active cases simultaneously. The coordinator serves as the primary point of contact for patients from initial inquiry through treatment completion. This position offers a clear path to a Team Lead role based on performance. The successful candidate will initially perform hands-on patient intake, insurance verification, and care coordination duties, with the opportunity to help train, mentor, and eventually lead a team.
Key Responsibilities:
- Answer inbound calls from prospective and active patients
- Respond to emails and messages in a timely, professional manner
- Explain services, treatment processes, and next steps clearly
- Convert qualified inquiries into scheduled evaluations
- Schedule appointments and maintain accurate calendars
- Verify insurance eligibility and benefits
- Complete and submit prior authorization and pre-authorization requests
- Gather required documentation to support medical necessity
- Follow up with insurance payers to obtain approval status
- Track authorization approvals, denials, and expirations
- Communicate coverage details and financial responsibility to patients clearly
- Coordinate scheduling and documentation needs with medical providers
- Ensure required intake forms and consents are completed
- Maintain accurate documentation in CRM/EMR systems
- Follow up with patients regarding missing documentation or authorization updates
- Support continuity of care through proactive communication
- Follow up on missed calls and unconverted leads
- Maintain organized tracking of active and pending cases
- Conduct check-ins with active patients
- Re-engage patients who discontinue or pause treatment
- Perform other tasks related to the position.
Required Qualifications
- Excellent English communication skills (verbal and written).
- Excellent professional and communication skills, allowing for effective collaboration with clients, vendors, and teammates.
- Experience in U.S. medical office administration, patient intake, or healthcare coordination.
- Comfortable handling phone-based communication with patients.
- Experience using CRM, EMR, or EHR systems.
- Strong organizational skills and ability to manage multiple cases simultaneously.
- Previous leadership, supervisory, mentoring, or team training experience.
- Strong leadership potential and interest in managing a team in the near future.
Preferred Qualifications
- Experience in behavioral health or psychiatry.
- Experience working with U.S.-based healthcare organizations.
- Experience in consultative phone sales or lead conversion.
- Experience completing insurance verifications and prior authorizations.
- Strong understanding of U.S. commercial insurance processes.
- Experience improving processes, workflows, or operational efficiency.
Important Requirements
- Must be comfortable making and receiving calls to/from patients and insurance companies.
- Must maintain HIPAA compliance and confidentiality standards.
- Must demonstrate professionalism, empathy, and strong follow-through.
- Proven ability to meet deadlines consistently in a fast-paced environment.
- Comfortable working within structured processes and established workflows.
- Ability to quickly learn new systems, software, and workflows.
- Proficiency with Microsoft Office (Word, Excel, Outlook), and standard business tools (email, spreadsheets, document management).
- Out-of-the-box thinker, highly adaptable, reliable, self-motivated, and confident approach.
- Positive attitude and the ability to learn and adapt quickly.
- Ability to understand and follow established processes accurately with minimal supervision.
- Ability to work U.S. Eastern Time (New York) business hours and adapt to business needs.
- Interested in long-term career opportunities.
- Reliable computer (Windows 10 or newer), two monitors, and stable high-speed internet.
Compensation & Benefits:
- 100% remote work.
- Compensation in USD.
- Full-time position with 40 hours weekly. 9 AM - 5 PM EST)
- Please note that this is a long-term opportunity.
- Great work environment with potential for growth.
Originally posted on Himalayas