业务系统分析师 – 云商务与SaaS（远程在波兰）
Business Systems Analyst – Cloud Commerce & SaaS (remote in Poland)
关于 Mirantis
Mirantis 是一家以 Kubernetes 为核心的 AI 基础设施公司，帮助组织构建和运营可扩展、安全且自主的基础架构，用于现代 AI、机器学习和数据密集型应用。通过将开源创新与对 Kubernetes 编排的深入专业知识相结合，Mirantis 赋能平台工程团队在任何环境中（本地、云上、边缘或自主数据中心）交付可组合、生产就绪的开发者平台。随着企业应对日益复杂的 AI 驱动工作负载，Mirantis 提供了自动化、GPU 编排和策略驱动的控制，以自信和敏捷的方式管理基础架构。致力于开放标准并避免供应商锁定，Mirantis 确保客户能够完全掌控其基础架构战略。
职位概要
Mirantis 正在寻找一名 Marketplace 运营分析师，负责我们云数字渠道（包括 AWS Marketplace、Azure Marketplace 和我们的 Direct Webstore）的技术健康状况、列表管理和运营执行。该职位位于 Business Applications 团队，你将负责企业 B2B 私有报价的管理，优化目录更新，推动 Jira 交付冲刺，并优化系统数据流至 NetSuite ERP。
注意：这是一份企业 B2B SaaS 和云基础设施岗位，不是 B2C 零售角色。
Marketplace & Channel Operations
· 负责 Mirantis Webstore、AWS Marketplace 和 Azure Marketplace 的运营健康状况、列表准确性和目录完整性。
· 协调产品上架、更新和下架：定价、SKU、许可授权、描述和媒体资源。
· 全流程管理企业 B2B 私有报价（AWS/Azure）：启动、审批、履行和售后交接给客户成功团队。
· 与 AWS 和 Azure 合作伙伴团队对接，处理列表认证、SaaS 计费集成和市场联合销售计划要求。
Agile Delivery & Operations
· 维护所有活跃数字商务项目、集成和流程改进的统一运营跟踪器（Jira）。
· 推动冲刺计划、异步站会和交付节奏；早期识别障碍并提供清晰的上下文和解决方案。
· 在项目生命周期中维护 RAID 日志、决策记录和利益相关者更新。
· 协调用户验收测试（UAT）：定义测试场景，分配测试人员，整合测试结果。
查看英文原文
About Mirantis
Mirantis is the Kubernetes-native AI infrastructure company, enabling organizations to build and operate scalable, secure, and sovereign infrastructure for modern AI, machine learning, and data-intensive applications. By combining open source innovation with deep expertise in Kubernetes orchestration, Mirantis empowers platform engineering teams to deliver composable, production-ready developer platforms across any environment—on-premises, in the cloud, at the edge, or in sovereign data centers. As enterprises navigate the growing complexity of AI-driven workloads, Mirantis delivers the automation, GPU orchestration, and policy-driven control needed to manage infrastructure with confidence and agility. Committed to open standards and freedom from lock-in, Mirantis ensures that customers retain full control of their infrastructure strategy.
Role Summary
Mirantis is seeking a Marketplace Operations Analyst to own the technical health, listing administration, and operational execution across our cloud digital channels - including AWS Marketplace, Azure Marketplace, and our Direct Webstore. Sitting within Business Applications, you will manage enterprise B2B private offers, streamline catalog updates, drive Jira delivery sprints, and optimise system data flows into NetSuite ERP.
Note: This is an enterprise B2B SaaS and cloud infrastructure position - not a B2C retail role.
Marketplace & Channel Operations
· Own the operational health, listing accuracy, and catalog completeness across the Mirantis Webstore, AWS Marketplace, and Azure Marketplace.
· Coordinate product onboarding, updates, and deprecations: pricing, SKUs, license entitlements, descriptions, and media assets.
· Manage enterprise B2B Private Offer workflows (AWS/Azure) end-to-end: initiation, approval, fulfilment, and post-sale handoff to Customer Success.
· Liaise with AWS and Azure partner teams on listing certifications, SaaS metering integrations, and marketplace co-sell program requirements.
Agile Delivery & Operations
· Maintain a consolidated operational tracker (Jira) across all active digital commerce initiatives, integrations, and process improvements.
· Drive sprint planning, async standups, and delivery cadences; surface blockers early with clear context and proposed resolutions.
· Maintain RAID logs, decision records, and stakeholder updates throughout project lifecycles.
· Coordinate User Acceptance Testing (UAT): define test scenarios, assign testers, consolidate results, and own release sign-offs.
· Drive process automation with an AI-first mindset—identify repetitive operational workflows and lead their automation using tools like Claude Enterprise.
Systems & Business Analysis
· Elicit, document, and validate functional requirements for digital commerce initiatives: listing updates, checkout logic, entitlement rules, pricing structures, and API changes.
· Produce clear BRDs, user stories with acceptance criteria, process maps, and data flow diagrams for Engineering and QA.
· Map end-to-end data flows across the B2B stack — Webstore, NetSuite ERP, AWS/Azure Metering APIs — identifying integration gaps and proposing solutions.
· Serve as the internal Subject Matter Expert (SME) on AWS/Azure Marketplace technical mechanics: metering APIs, SaaS contract billing, and private offer structures.
Reporting & Cross-Functional Alignment
· Deliver weekly and monthly status updates to Business Applications leadership, Finance, and Sales covering channel activity, launch status, and fulfillment health.
· Build and maintain operational dashboards (Looker / Snowflake / Google Sheets) tracking marketplace GMV, private offer turnaround times, fulfillment SLAs, and entitlement activation rates.
· Partner with Finance as the primary operational point-of-contact for order reconciliation, entitlement provisioning, and period-close data requirements.
· Collaborate with Sales to provide marketplace deal analytics and fulfillment visibility that support pipeline reviews and forecasting.
· Document and maintain Standard Operating Procedures (SOPs) for recurring operations: listing updates, promo setups, refund processing, and license provisioning.
Required:
· 2+ years in a business analysis, systems analysis, or operations role covering B2B SaaS, cloud infrastructure, or digital sales channels.
· Hands-on experience with AWS Marketplace or Azure Marketplace management (listing administration, B2B private offers, SaaS contracts, or metering APIs).
· Proficiency using Jira for agile sprint/task tracking and Confluence for technical documentation and SOPs.
· Hands-on experience with BI and data warehousing tools (Looker, Tableau, Snowflake, or equivalent) to build and maintain operational dashboards independently.
· Strong written communication skills: ability to author BRDs, SOPs, status reports, and stakeholder updates independently and on time.
· Comfort operating in a fully remote, async-first environment across global time zones.
Nice-to-Have
· Familiarity with enterprise subscription billing platforms, payment gateways (Stripe), or B2B webstore engines.
· Exposure to ERP or financial systems (NetSuite) from an order management or reporting perspective.
· Experience in QA or UAT coordination (writing test cases, managing testing cycles, driving sign-off).
· Exposure to AI tools (LLMs, prompt engineering, or no-code integrations) for workflow automation.
· General understanding of cloud infrastructure, Kubernetes, or containerised software product categories
What does Mirantis offer you?
- Work with an established Silicon Valley leader in the cloud infrastructure industry;
- Work with exceptionally passionate, talented and engaging colleagues, helping Fortune 500 and Global 2000 customers implement next-generation cloud technologies;
- Be a part of cutting-edge, open-source innovation;
- Thrive in the high-energy environment of a young company where openness, collaboration, risk-taking, and continuous growth are valued;
- Professional development and training;
- Attend conferences and working groups;
- Company outings, happy hours, hackathons, and tech talks;
- Receive a competitive compensation package with a strong benefits plan.
It is understood that Mirantis, Inc. may use automated decision-making technology (ADMT) for specific employment-related decisions. Opting out of ADMT use is requested for decisions about evaluation and review connected with the specific employment decision for the position applied for. You also have the right to appeal any decisions made by ADMT by sending your request to isamoylova@mirantis.com
By submitting your resume, you consent to the processing and storage of your personal data in accordance with applicable data protection laws, for the purposes of considering your application for current and future job opportunities.
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