网络工程师
Network Engineer
作为高速连接领域的全球领导者，Ciena 坚持以人为本的理念。我们的团队拥有一个以灵活工作环境为核心的文化，注重个人成长、福祉和归属感。我们是一家以人性为驱动的技术公司，在实现业务目标的同时，也积极创造有意义的社会、社区和影响力。
您将如何贡献
向服务部门汇报，您将在交付网络解决方案和提供售后技术支持方面发挥实际作用。您将与内部团队、服务合作伙伴和客户紧密合作，确保 Ciena 解决方案的无缝部署、重新配置和持续改进。
- 领导解决方案交付活动，包括远程部署支持、网络迁移和验收测试
- 在部署过程中支持合作伙伴工程师，并作为技术问题的升级联系人
- 与内部和外部利益相关者一起审查和验证技术部署包（TDP）内容，确保所有细节清晰且可执行
- 与销售工程师、项目经理、技术支援和现场服务协作，解决设计或产品相关的问题
- 维护详细的竣工文档，以便未来升级和参考
- 参与客户启动会议，并为售前团队提供指导，确保网络设计符合可服务性标准
必备条件
- 电气工程、光工程或相关专业的学士学位
- 具有网络工程或相关技术岗位的经验
- 在以下一个或多个领域具备基本的理论和/或实践经验：
- 层0/1（SDH、DWDM、ROADM、控制平面等）
- 层2-3（IP协议）
- 脚本/DevOps（例如，Python、Java、Ansible）
- 强大的客户服务和沟通能力，包括德语（母语）和英语（书面和口语）流利
- 熟练使用 MS Office 应用程序（Visio、Excel、PowerPoint）
- 能够管理多个项目，分析技术数据，并将设计转化为可部署的解决方案
- 有灵活性出差（约25%），并能支持夜间维护时段（约25%）
加分项
- 在跨工程、支持和现场运营等职能的矩阵式团队中协作的经验
- 能够在紧张的时间表下管理多个项目并解决技术问题
- 强大的文档编写和流程开发能力
- 有出差的可用性（约25%）并能支持
查看英文原文
As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.
How You Will Contribute
Reporting to the Services organization, you will play a hands-on role in delivering network solutions and providing post-sales technical support. You’ll work closely with internal teams, service partners, and customers to ensure seamless deployment, reconfiguration, and ongoing improvements of Ciena’s solutions.
- Lead solution delivery activities including remote deployment support, network migrations, and acceptance testing
- Support partner engineers during deployments and act as an escalation point for technical queries
- Review and validate Technical Deployment Package (TDP) content with internal and external stakeholders, ensuring all details are clear and executable
- Collaborate with Sales Engineers, Project Managers, Technical Support, and Field Service to resolve design or product-related issues
- Maintain detailed as-built documentation for future upgrades and reference
- Participate in customer kick-off calls and provide guidance to pre-sales teams to align network design with serviceability standards
The Must Haves
- B.S. in Electrical Engineering, Optical Engineering, or related discipline
- Experience in a network engineering or related technical role
- Basic theoretical and/or practical knowledge in one or more areas:
- Layer 0/1 (SDH, DWDM, ROADM, Control Plane, etc.)
- Layer 2-3 (IP protocols)
- Scripting/DevOps (e.g., Python, Java, Ansible)
- Strong customer service and communication skills, including fluency in German (native) and English (written and verbal)
- Proficiency in MS Office applications (Visio, Excel, PowerPoint)
- Ability to manage multiple projects, analyse technical data, and translate designs into deployable solutions
- Flexibility to travel (~25%) and support night-time maintenance windows (~25%)
Assets
- Experience collaborating in matrixed teams across functions like engineering, support, and field operations
- Comfortable managing multiple projects and resolving technical issues under tight timelines
- Strong documentation and process development skills
- Availability to travel (~25%) and support night-time maintenance windows when required
- Customer service-oriented mindset with a desire to build a technology-focused career
At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.
Ciena is an Equal Opportunity Employer, including disability and protected veteran status.
If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.
Originally posted on Himalayas