欺诈运营实习生
Fraud Operations Intern
关于Sezzle：
以赋能下一代的金融为目标，Sezzle正在超越支付方式，重新定义购物体验，将尖端科技与无缝、无利息的分期付款相结合，让购物更智能、更便捷。我们不仅在改变支付方式，更在重新定义人们发现、互动和购买喜爱商品的方式，通过提升转化率和提高订单价值，为商家带来实际影响。随着我们持续塑造金融科技和零售的未来，我们正在打造一支充满创新精神和活力的团队，致力于创造的不只是交易，而是一次真正独特的购物旅程。如果你对在科技领域突破界限、为消费者和商家提供变革性体验充满热情，欢迎加入Sezzle，共同创造购物的未来！
职位描述：
我们正在寻找一位才华横溢且积极进取的欺诈运营实习生，要求具备顶尖的专业能力，高智商加高情商。这个职位为在快速成长的团队中，在动态、快节奏的环境中蓬勃发展提供了令人兴奋的机会，并拥有丰富的职业发展机会。
作为优化在线购物体验的一部分，Sezzle持续监控用户和交易中的异常或欺诈行为。我们的买家风险运营团队会审查由Sezzle的欺诈检测系统标记的可疑活动，或由客户支持人员升级的问题。欺诈运营实习生将阻止被认定为欺诈或高风险的用户，并清除我们自动化系统和支持人员的误报标记。我们监测欺诈行为的新趋势，并不断改进我们的政策和流程，以保持领先一步。我们希望找到一名能够在以下时间段内全职工作的同事：
- 周一至周五，当地时间上午9:00至下午5:30。
这将是一个有薪实习。
你将负责：
- 实时监控被标记为欺诈和滥用的交易和其他客户行为，进行人工审核。
- 使用内部政策和审核方法调查单个交易，判断其是否为欺诈行为。
- 理解我们的系统和工具；通过数据分析调查账户模式。
- 研究欺诈和用户行为，以帮助构建机器学习模型、规则和其他检测系统。
- 与分析师、运营专家、数据科学家和工程师合作，提升我们的欺诈检测能力。
查看英文原文
About Sezzle:
With a mission to financially empower the next generation, Sezzle is revolutionizing the shopping experience beyond payments, blending cutting-edge tech with seamless, interest-free installment plans that make shopping smarter and more accessible. We’re not just transforming payments; we’re redefining how people discover, interact with, and purchase the things they love while driving real impact on merchant sales through increased conversions and higher order values. As we continue to shape the future of fintech and retail, we’re building an innovative, dynamic team passionate about creating more than just a transaction but a truly unique shopping journey. If you’re excited about pushing boundaries in tech and delivering a game-changing experience for consumers and merchants alike, come join us at Sezzle and help create the future of shopping!
About the Role:
We are seeking a talented and motivated Fraud Operations intern who is best in class with a high IQ plus a high EQ. This role presents an exciting opportunity to thrive in a dynamic, fast-paced environment within a rapidly growing team, with abundant prospects for career advancement.
As part of optimizing the online shopping experience, Sezzle constantly monitors users and transactions for abusive or fraudulent behavior. Our Shopper Risk Operations team reviews suspicious activity flagged by Sezzle’s fraud detection system or escalated from Customer Support agents. Fraud Operations Interns will block users deemed fraudulent or risky, and clear false positive flags from our automated systems and support agents. We monitor for new trends in fraudulent behavior and continuously evolve our policies and procedures to stay one step ahead. We are looking for a teammate who can work full-time during the days and hours listed below:
- Monday - Friday between 9:00 am - 5:30 pm - local time.
This will be a paid internship.
What You'll Do:
- Monitor real-time transactions and other customer behaviors flagged for fraud and abuse for manual review.
- Investigate individual transactions using internal policies and review methodologies to determine if the transactions are fraudulent or not.
- Understand our systems and tools; investigate account patterns through data analysis.
- Research fraud and user behavior to contribute to machine learning models, rules and other detection systems.
- Collaborate with analysts, operations specialists, data scientists and engineering to improve our fraud prevention mechanisms, processes and tools.
- Learn and maintain strong domain knowledge of the world of fraud including prevention techniques and technologies.
- Maintain or exceed established service level agreements (SLAs) for timely resolution of queued cases to minimize potential losses.
- Handle escalations from internal and external stakeholders in a professional and efficient manner.
What We Look For:
- Experience in analyzing data and comfortable making impactful decisions in a fast-paced and sometimes ambiguous environment
- Attention to detail and ability to multitask
- Excellent problem-solving and analytical skills
- Strong business judgment and communication skills
- Ability to self-start and work with minimal supervision after training
- Demonstrated experience working with Claude or equivalent large language model tools is required; candidates must be comfortable leveraging AI to enhance productivity, research, and communication.
About You:
- You have relentlessly high standards - many people may think your standards are unreasonably high. You are continually raising the bar and driving those around you to deliver great results. You make sure that defects do not get sent down the line and that problems are fixed so they stay fixed.
- You’re not bound by convention - your success—and much of the fun—lies in developing new ways to do things
- You need action - speed matters in business. Many decisions and actions are reversible and do not need extensive study. We value calculated risk-taking.
- You earn trust - you listen attentively, speak candidly, and treat others respectfully.
- You have backbone; disagree, then commit - you can respectfully challenge decisions when you disagree, even when doing so is uncomfortable or exhausting. You have conviction and are tenacious. You do not compromise for the sake of social cohesion. Once a decision is determined, you commit wholly.
- You deliver results - you focus on the key inputs and deliver them with the right quality and in a timely fashion. Despite setbacks, you rise to the occasion and never settle.
What Makes Working at Sezzle Awesome:
At Sezzle, we are more than just brilliant engineers, passionate data enthusiasts, out-of-the-box thinkers, and determined innovators. We believe in surrounding ourselves with only the best and the brightest individuals. Our culture is not defined by a certain set of perks designed to give the illusion of the traditional startup culture, but rather, it is the visible example living in every employee that we hire.
Compensation: The salary for the Fraud Operations Intern is $2.800.000 COP monthly.
#Li-remote #Full-time