客户成功经理（德语）
Customer Success Manager (German Speaking)
市场运营职能支持限定地区（需当地身份）日间重叠约 2 小时，需偶尔早起或晚睡
公司Graswald
薪资未公开
工作地点Austria, Germany, Switzerland
地域资格限定地区（需当地身份）
时区要求日间重叠约 2 小时，需偶尔早起或晚睡
用工类型Full Time
发布时间22 天前
数据来源Himalayas
注意地域限制：该职位明确限定在 Austria、Germany、Switzerland 招聘。如果你是位于中国大陆的求职者，通常需要当地工作身份才能投递，或需与雇主确认是否接受独立合同（Contractor）形式合作。
作息提示：日间重叠约 2 小时，需偶尔早起或晚睡。
你的职责
- 负责15-20个大型时尚品牌和零售商的售后关系，作为他们的主要联系人
- 领导结构化的上架流程，让新客户快速上线并推动早期采用
- 进行定期的检查和业务回顾，跟踪客户健康状况，庆祝成功，并发现新的机会
- 主动监控账户信号，提前识别流失风险并在问题升级前采取行动
- 发现并开发交叉销售和扩展机会，与销售团队合作以提升账户价值
- 收集并整合客户反馈，作为客户的内部声音来影响产品方向
- 为可扩展的客户服务流程、手册和资源做出贡献，随着公司成长而不断优化
- 使用AI工具和Adobe套件支持创意流程
你的背景
- 1-4年客户成功、客户管理或面向客户的职位经验 - 理想情况下在B2B SaaS公司或创意机构工作过
- 自然的沟通者，对大型品牌的高级利益相关者管理温暖、专业且自信
- 具备使用Adobe Photoshop的经验
- 商业意识强 - 你理解客户健康与收入之间的联系，并且能够识别交叉销售机会
- 高度有条理，能够同时管理多个账户和优先事项而不遗漏任何细节
- 问题解决者，有责任感，不等待被告诉该做什么
- 德语流利是加分项，英语流利是基本要求
- 在时尚、零售或创意行业有经验或真正的热情
为什么加入我们？
- 与世界上最令人兴奋的时尚品牌合作，参与真正改变他们工作方式的项目
- 处于AI驱动内容创作的前沿
- 有意义的自主权和影响力 - 你将从零开始塑造Graswald AI的客户服务方式
- 有竞争力的薪酬
- 一个小型高效团队，行动迅速
- 得到领先投资者的支持
- 以远程为主的文化
最初发布于Himalayas
查看英文原文
your mission
- Own the post-sales relationship for a portfolio of 15 - 20 large fashion brands and retailers, serving as their primary point of contact
- Lead structured onboarding to get new clients live quickly and drive early adoption
- Conduct regular check-ins and business reviews to track client health, celebrate wins, and surface new opportunities
- Proactively monitor account signals to identify churn risks early and take action before issues escalate
- Spot and develop upsell and expansion opportunities, partnering with the sales team to grow account value
- Collect and synthesize customer feedback, acting as the client's voice internally to inform product direction
- Contribute to scalable CS processes, playbooks, and resources as we grow
- Support in creative processes using AI tools and the Adobe Suite
your profile
- 1-4 years of experience in Customer Success, Account Management, or a client-facing role - ideally at a B2B SaaS company or Creative Agency
- A natural communicator who is warm, professional, and confident managing senior stakeholders at large brands
- Experience using Adobe Photoshop
- Commercially minded - you understand the link between customer health and revenue, and you're comfortable identifying upsell opportunities
- Highly organized with the ability to manage multiple accounts and competing priorities without dropping the ball
- A problem-solver who takes ownership and doesn't wait to be told what to do
- Fluency in German is highly valued, fluency in English is a requirement
- Experience in or genuine enthusiasm for fashion, retail, or creative industries
why us?
- Work with some of the world's most exciting fashion brands on projects that are genuinely transforming the way they work
- Be at the frontier of AI-driven content creation
- Meaningful ownership and influence - you'll shape how CS works at Graswald AI from the ground up
- Competitive compensation
- A small, high-functioning team that moves fast
- Backed by leading investors
- A remote-first culture
Originally posted on Himalayas
本页面信息整理自 Himalayas，版权归原发布方所有。职位可能随时关闭，投递请以原始页面为准。
本站只做信息聚合展示，不参与招聘流程，也不向求职者收取任何费用。
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财务总监
职能支持限定地区（需当地身份）日间重叠约 2 小时，需偶尔早起或晚睡