高级平台经理，信任与安全
Senior Platform Manager, Trust and Safety
Airbnb成立于2007年，当时两位房东欢迎三位客人来到他们的旧金山住宅，如今已发展为超过500万位房东，他们在全球几乎每个国家都接待了超过20亿次宾客到访。每天，房东们提供独特的住宿和体验，让宾客能够以更真实的方式与社区建立联系。
**你将加入的团队：**
我们的房东向来自世界各地的宾客开放自己的家或提供体验。我们正在创造新的关系，并将人们置于脆弱的情境中。因此，信任是Airbnb的基本货币。我们是信任与安全团队，由工程师、数据科学家、设计师、产品经理和运营人员组成，负责通过在宾客和房东旅程的每个时刻构建安全性来赢得这种信任。我们构建前沿的机器学习模型来检测风险，建立防御机制以阻止风险行为者，并开发运营工具以支持全球调查人员。我们制定社区标准和政策，设定高标准，并将不良行为者排除在外，同时为优质用户提供愉悦的体验。
**你将带来的改变：**
作为信任与安全团队的产品经理，你将识别客户痛点和业务机会，并定义和交付帮助我们打造全球安全可信社区的产品。你的工作将对旅游和接待业的未来产生关键影响。在信任与安全团队中，你将专注于安全：减少安全事件（如人际伤害和非法活动）。
**典型的一天：**
- 为信任与安全产品和平台制定愿景和策略。
- 领导由工程师、数据科学家、设计师、运营专家和政策专家组成的跨职能工作组，确保对齐、执行和发布
- 维护产品待办事项和产品路线图。根据商业价值和客户影响，主导产品解决方案的优先级流程
- 定义目标和成功指标，设定可明确衡量的目标和关键成果。
- 在产品团队（内部和外部的信任与安全团队）以及领导/高管团队之间建立共识。
- 预见瓶颈，做出权衡，并平衡业务需求、客户需求与技术或运营限制。
- 持续向业务部门和Airbnb领导层汇报产品路线图和状态。简洁地沟通并影响结果。
- 评估
查看英文原文
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
**The Community You Will Join:**
Our hosts are opening their homes or providing experiences to guests from around the world. We’re creating new relationships & placing people in vulnerable situations. Therefore trust is the fundamental currency of Airbnb. We are the Trust & Safety team, composed of engineers, data scientists, designers, product managers, and operations, responsible for earning this trust by building for safety at each moment of the guest and host journey. We build cutting edge machine learning models to detect risk, defenses to deter risky actors, and operations tools that enable investigators worldwide. We define community standards and policies, set high expectations, and keep bad actors out while providing delightful experiences for good users.
**The Difference You Will Make:**
As a Product Manager in the Trust & Safety team, you will identify customer pain points, business opportunities, and define/deliver the products that help us create a safe and trusted community around the world. Your work will be pivotal to shaping the future of hospitality and travel. Within the Trust & Safety team, you’ll be focused on Safety: To reduce safety incidents (e.g. interpersonal harm and illegal activities).
**A Typical Day:**
- Creating vision and strategy for Trust & Safety products and platforms.
- Leading a cross-functional working group of engineers, data scientists, designers, operations experts, and policy experts to ensure alignment, execution, and launches
- Maintaining product backlog and the product roadmap. Own prioritization process of product solutions based on business value and customer impact
- Defining goals and success with clearly measurable objectives and key results.
- Building alignment across product teams (inside and outside of Trust & Safety), and Leadership/Executive teams.
- Anticipating bottlenecks, making tradeoffs and balancing the business needs, customer needs, versus technical or operational constraints.
- Presenting product roadmap and status to the business and Airbnb leadership on an ongoing basis. Communicate concisely and influence outcomes.
- Evaluating new product opportunities and bring forward proposals (buy, build, partner solutions) for new capabilities with data and users at the forefront
- Developing short term plans aligned with long term goals to iteratively build platform capabilities to defend against safety issues
- Becoming the thought leader and entrepreneur that others within Airbnb look up to for knowledge, processes, and methods on building products and platforms
**Your Expertise:**
- 5+ years product management experience
- Prior product, operation, or engineering experience in trust, safety, risk or fraud
- Outstanding written and verbal communication ability to a diverse stakeholder audience, including a global team of C-level executives, product, and technical stakeholders
- Strong analytical, troubleshooting, and problem-solving skills
- Experience building machine learning products or technical product management
- Experienced in design, and hypothesis driven product development
- Entrepreneurial drive to achieve stretch goals in an innovative fast-paced environment
- Exceptional collaboration, partnership and influencing skills with the ability to work in a global environment across multiple locations and time zones to drive consensus across teams
- Experience leading teams through ambiguity, and high stakes trade off decisions
**Your Location:**
This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. [Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list](https://careers.airbnb.com/) If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.
**Our Commitment To Inclusion & Belonging:**
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.
We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: [reasonableaccommodations@airbnb.com](mailto:reasonableaccommodations@airbnb.com). Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.
We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.
**Equal Employment Opportunity:**
Airbnb values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.
**How We'll Take Care of You:**
Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.
Pay Range
$179,000—$207,000 USD
**Reasonable Accommodations:** We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.
**A Note on Recruiting Scams:** Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @ [airbnb.com](http://airbnb.com) or @ [ext.airbnb.com](http://ext.airbnb.com) email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing. We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.