住宅太阳能服务合作伙伴
Residential Solar Services Partner
职位简介：
作为住宅太阳能（RS）服务合作伙伴，你是IGS快速发展的新兴业务之一的成员。RS服务专家负责各种与运营相关的任务，例如与服务商建立关系、与运营和资产管理团队合作解决太阳能系统维护问题、管理服务工作的发票，并与我们的太阳能客户沟通。此职位直接有助于IGS快速且高效地扩展其住宅太阳能业务。
主要职责：
- 通过与第三方承包商以及IGS的客户运营和资产管理团队协作，协调维护请求的排期。
- 通过提供卓越的客户服务、应用行业专业知识，并在处理IGS太阳能合作伙伴、利益相关者和客户时采用“白手套”方式，管理来自客户和承包商的内部沟通。
- 管理从开始到结束的案例组合；以及中间的所有步骤。
- 管理与所有现场访问、维护请求和其他相关活动相关的完整文档套件。
- 与应付账款部门合作，解决承包商付款或汇款中的任何问题。
- 审核承包商费用的准确性，并随后管理开票流程。
- 通过跟进客户来审核服务工作的质量。
- 与内部和外部合作伙伴联系，以确保项目承诺和规范得到满足。
- 在项目完成后向领导层提供反馈和行动项，以确保健康的承包商关系和运营效率。
- 执行其他分配的责任和项目。
所需技能：
- 展现出对成果的追求、效率以及对持续改进价值的认同。
- 具备有效的口头和书面沟通能力，能够通过电话和电子邮件与客户和承包商互动。
- 高度有条理。具备同时处理数十个客户咨询和项目的实际能力。
- 具有跨职能协作的经验（内部和外部），以确保无缝的客户体验并有效解决复杂问题。
- 能够掌握新技术平台（例如IGS的专有平台、合作伙伴门户、报告门户、文档管理系统、开票系统等）。
- 强大的组织能力和文档管理能力
查看英文原文
Job Summary:
As a Residential Solar (RS) Services Partner, you are a member of one of IGS’s fast-paced emerging businesses. A RS Service Specialist is responsible for a variety of operations-related tasks such as fostering relationships with service providers, collaborating with the Operations and Asset Management teams to resolve solar system maintenance issues, manage invoices for service work, and communicate with our solar customers. This role directly contributes to IGS’s goal of scaling our Residential Solar business quickly and efficiently.
Primary Responsibilities:
- Coordinate scheduling for maintenance requests by collaborating with third party contractors, and IGS’s Customer Operations and Asset Management teams.
- Manage inbound communications from customers and contractors by providing excellent customer service, applying industry expertise, and following a ‘white glove’ approach when dealing with IGS Solar partners, stakeholders and customers.
- Manage a portfolio of cases from origination to closure; and all the steps in between.
- Manage a comprehensive suite of documentation as it relates to all site visits, maintenance requests, and other related activities.
- Collaborate with Accounts Payable to resolve any issues with contractor payments or remittances.
- Review contractor expenses for accuracy and subsequently manage the invoicing processes
- Audit the quality of service work by following up with customers.
- Liaises with internal and external partners to ensure project commitments and specifications are met.
- Provides feedback and action items to leadership upon completion of projects to ensure healthy contractor relationships and operational efficiency.
- Perform other responsibilities and projects as assigned.
Required Skills:
- Demonstrates a drive for results, efficiency, and embraces the value of Continuous Improvement.
- Effective verbal and written communication skills to interact with customers and contractors via phone and email.
- Highly organized. A demonstrated capability to handle dozens of customer inquiries and projects simultaneously.
- Experience collaborating cross-functionally (internally & externally) to ensure seamless customer experiences and to resolve complex issues effectively.
- Ability to master new technology platforms (ex. IGS’s proprietary platform, partner portals, reporting portals, document management systems, invoicing systems, etc.).
- Strong organizational skills and document management skills with an acute attention to detail.
- Ability to work both independently and as a team.
- Ability to prioritize workload based on the objectives of the business.
Minimum Education and Experience:
- Related Bachelors Degree or equivalent working experience
- 2+ years of corporate experience
- 3+ years in customer service and/or contractor management role
- Familiarity with Customer Relationship Management software a plus
- Intermediate skills in all MS Office Applications (Outlook, Excel, PowerPoint, Word, Visio, SharePoint)
Work Authorization: Applicants must be authorized to work in the US on a full-time basis. Unfortunately, a current or future need for sponsorship is not supported or available for this position.
Salary Range:
$67,150.00 - $107,440.00*This range reflects base pay only. Incentive earnings, like commissions or bonuses, are not included.
This role is also eligible for an annual incentive plan based on company performance. How We Support Your Wellbeing:
Our employees are our most valuable asset. That’s why at IGS, we are committed to offering a holistic benefit program that allows employees to stay healthy, feel secure, and maintain flexibility in their wellbeing journey.
- Healthcare Essentials: Comprehensive coverage including medical (plus free telehealth), dental, vision, and employer health savings account contributions.
- Mental Wellbeing: Robust support through Headspace and free mental healthcare visits for you and your dependents.
- Family Planning Support: Extensive assistance with Maven, paid family and caregiver leave, and fertility, adoption, and surrogacy services.
- Financial Readiness: Strong financial foundation with a 401(k) plan, company match, and access to financial wellbeing tools.
- Work-Life Balance: Paid time off, tuition reimbursement, paid leaves, employee hardship fund, and a wide range of additional perks.
Equal Opportunity Employment:
It is the policy of IGS Energy to ensure equal employment opportunity in accordance with all applicable federal and state regulations and guidelines. Employment discrimination against employees and applicants due to race, color, religion, sex (including sexual harassment), national origin, disability, age, sexual orientation, gender identity, military status, and veteran status or other legally protected class under applicable law is prohibited. If you require a reasonable accommodation to complete any part of the application or interview process, please contact .
Originally posted on Himalayas