运营负责人
Operations Lead
职位描述
这是对核心运营领域的端到端负责角色，直接向首席运营官汇报，工作平台是一家基于稳定币的AI原生清算和银行平台，为全球金融科技公司和金融机构服务。你将设计、自动化并扩展使运营实现无人值守的系统，通过在人员数量不变的情况下实现业务量增长来衡量成功。
你将负责的工作
- 从第一天起就以产品团队的方式全权负责一个运营领域：客户运营、支付运营或反洗钱运营。
- 在最初的几个月里亲自完成手动工作，坐在队列中以确定流程中的问题点，并定义证明系统有效性的关键绩效指标（KPI）。
- 在几个月内推出第一批自动化方案，通过实际用户群体验证运营模式并推动可衡量的业务量提升。
- 在你的领域内扩展代理系统，使得人类只处理最高风险的决策，而长尾部分则完全实现无人值守。
- 直接与工程和产品团队合作，定义代理和工具，参与实际决策而非提交工单。
- 撰写、辩护并持续改进升级路径、标准操作流程（SOP）和运营指标。
我们寻找的人选
- 在银行、金融科技、支付或加密货币公司，或在受监管金融服务领域有三级咨询经验的公司，有3年或以上构建产品或流程的经验。
- 当前在生产环境中运行的自动化代理或系统，而不是概念验证。
- 有实际操作经验，如队列管理、案件处理或交易处理，以亲身体验流程中的痛点。
- 有设计端到端运营领域经验，包括流程设计、SOP创建、KPI定义和工具选择。
- 有直接与工程和产品团队合作的经验，用于定义和构建运营工具和系统。
- 熟悉合规、风险、反洗钱、支付运营、清算或结算流程者优先。
- 有AI代理、大语言模型（LLM）或智能自动化系统经验者优先。
- 自动化优先思维：你首先想到的是建立系统，而不是增加人力。
- 高度自主性，拥有主人翁意识，能够在没有既定指南的情况下舒适地运作。
- 工作地点在纽约或愿意搬迁。
薪酬与福利
基本薪资：每年18万美元至22万美元美元
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ABOUT THE ROLE
Own a core operational domain at an early-stage financial technology company, spanning customer operations, payment operations, or financial crime operations. You will build and improve the processes, metrics, tooling, and automations that let the operation handle more volume without growing headcount.
WHAT YOU'LL DO
- Handle operational cases directly at first to understand where workflows break and establish meaningful performance metrics.
- Design and launch automations, then test the operating model with live workflows and measure its impact.
- Develop automated agents for routine work, keeping people focused on high-risk or complex decisions.
- Work directly with Engineering and Product to define agents and build operational tools.
- Create and maintain escalation paths, standard operating procedures, and operational metrics.
- Improve operational capacity and quality while keeping headcount flat.
WHAT WE'RE LOOKING FOR
- At least 3 years building products or processes in banking, fintech, payments, or crypto, or experience in top-tier consulting with regulated financial services exposure.
- Experience shipping production automations or agents in live environments, not just proofs of concept.
- Experience owning operational domains end to end, including process design, SOPs, KPIs, and tooling.
- Knowledge of workflow automation, agent-based operating models, and AI or LLM-enabled systems.
- Experience defining and improving operational metrics, and working with Engineering and Product to build tools.
- Hands-on experience with operational queues, case handling, transaction processing, or related work; familiarity with compliance, risk, financial crime, payments, clearing, or settlement is valuable.
COMPENSATION & BENEFITS
Base salary is $180,000 to $220,000 USD annually. Visa sponsorship is available.
LOCATION
On-site in New York, New York, United States.