客户经理 - 旅行护士
Account Manager - Travel Nurse
Cross Country 正在寻找顶尖人才加入我们的团队！我们是一家市场领先的、以技术驱动的劳动力解决方案和咨询公司，拥有四十多年的经验，帮助组织解决复杂的劳动力和运营挑战。Cross Country 被 U.S. News & World Report 评为最佳工作场所之一，也被 Newsweek 评为最受欢迎的工作场所。Cross Country 致力于在我们提供的所有服务中追求质量和卓越。我们也是首家获得 The Joint Commission Gold Seal of Approval® 医疗保健用工服务认证的上市公司，并且获得了卓越认证——这一标准我们至今仍持续保持。
基本职责：
客户经理（AM）将负责管理所辖区域内的所有设施的日常事务。这包括但不限于职位管理、候选人提交、确认、问题解决以及确保提供优质客户服务。AM 负责保持所辖区域内所有设施的最大生产力。负责通过使用自主功能团队概念，与客户联系人建立并维护良好的关系。
核心职责：
- 作为安置顾问与设施之间的联络人。
- 了解设施需求，并为其空缺职位匹配合适的候选人。
- 审核所有申请，确保候选人的质量控制。
- 积极“推销”医疗专业人员和 Cross Country，以促成面试。
- 主动积极地联系设施，添加和更新需求。
- 每天与所有设施联系，跟进所有待处理的提交、延期、续签和 P1。
- 与内部和外部客户沟通并协商。
- 与设施和安置顾问确认合同细节。
- 与 Cross-Country 所有团队/部门建立牢固的工作关系。
- 与 Cross Country 用工团队成员（客户管理、IVS 经理（如适用）、临床联络员、招聘、销售、薪酬与账单）协作，有效管理设施需求。信息应传达给相应团队。
- 代表并支持 Cross Country 的业务计划。
- 始终以专业、积极的方式为所有内部和外部客户提供服务。
- 监督相关员工的产出，确保所有职责准确且及时完成。
查看英文原文
Cross Country is looking for top talent to join our team! We are a market-leading, tech-enabled workforce solutions and advisory firm with more than four decades of experience helping organizations solve complex labor and operational challenges. Recognized as a Top Place to Work by U.S. News & World Report and a Most Loved Workplace by Newsweek, Cross Country is committed to quality and excellence in everything we deliver. We were also the first public company to earn The Joint Commission Gold Seal of Approval® for Health Care Staffing Services Certification with Distinction — a standard we continue to uphold today.
BASIC PURPOSE:
The Account Manager (AM) will have the primary responsibility for daily management of facilities within assigned territory. This includes but is not limited to management of positions, candidate submission, confirmation, issue resolution and ensuring excellent customer service is provided. The AM is responsible for maintaining maximum productivity of all facilities within the assigned territory. Responsible for developing and maintaining optimal rapport with client contacts through utilization of a self-directed functional team concept.
ESSENTIAL FUNCTIONS:
- Act as liaison between Placement Consultants and facilities.
- Understand the needs of the facility and match appropriate candidates to their open positions.
- Review ALL applications thoroughly to assure quality control of candidates.
- Aggressively “sell” the health care professional and Cross Country to facilitate job interviews.
- Proactively and aggressively call facilities to add and update needs.
- Daily contact with all facilities following up on all pending submissions, extensions, renewals and P1’s.
- Communicate and negotiate with internal and external clients.
- Confirm contract details with facilities and Placement Consultants.
- Build a strong working relationship with all Cross-Country teams / departments.
- Function in collaboration with Cross Country Staffing Team members (Account Management, IVS Managers (if applicable), Clinical Liaison, Recruitment, Sales, Payroll & Billing) to effectively manage facilities needs. Information should be disseminated to the appropriate teams.
- Represent and support the business initiatives of Cross Country.
- Service all internal and external customers in a professional, positive manner at all times.
- Monitor production of aligned associate and ensure all duties are performed accurately and in a timely manner, concerns to be escalated to Manager for Account Management.
- Ensure and provide appropriate coverage (i.e. backup) when aligned Associate or colleagues are out of the office.
- Other duties as assigned, with or without accommodation.
QUALIFICATIONS:
- Prior experience in a business office environment, preferably in a staffing, medical or sales.
- High School Diploma or equivalent, some college preferred. Minimum of 1-year experience in customer service-related role
- Ability to prioritize and manage time effectively
- Computer proficiency with databases, email, Excel, and MS Word
- Aptitude to work in collaborative efforts, yet be self-initiated to exceed goals and objectives
- Must be organized, levelheaded, focused and attentive to details.
- Excellent written and presentation skills
- Excellent interpersonal, listening and communication skills
- Assertive Character, motivated to meet goals
- Strong analytical ability and planning skills
- Ability to trouble shoot, problem solve and resolve conflict
Company equipment(laptop, monitor, keyboard, mouse headset) will be provided directly to you for use during employment.
Benefits
Cross Country offers a competitive compensation, benefits, and wellness program, including Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, Disability Insurance, Voluntary Insurance, 401(k) plan, Tuition Assistance, and Pet Insurance. The company offers a variety of Wellness options through Burnalong, which offers a robust online platform of classes and programs as well as local gym access.
Cross Country is an Equal Opportunity Employer (EOE) - Veteran/Disability
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Originally posted on Himalayas