高级客户经理
Senior Account Manager
关于Audien Hearing
Audien Hearing正在通过让助听器更实惠、更容易获得且无污名化，颠覆助听器行业。作为一家快速发展的公司，我们正从直面消费者（DTC）扩展到零售领域，正在建立关键渠道的牢固合作关系，以将我们的产品带给更多客户。我们的零售关系对这一增长阶段至关重要，我们正在寻找一位高级客户经理来帮助扩大和加强这些关系。
高级客户经理
地点：远程办公（美国本地，根据需要出差）
雇佣类型：全职
职位概述
高级客户经理将负责食品、药品、大众及会员商店等关键零售渠道的关系管理与拓展，重点在于推动收入增长、扩大分销范围并增强店内存在感。该职位高度跨职能且注重实际操作，需要能够在快节奏、精简的环境中进行战略和战术层面的操作。
您将负责客户管理的全部范围，包括与采购方的沟通、预测、绩效分析以及跨职能协作。这是一个高自主性的职位，适合那些有干劲、自我驱动并热衷于打造事业的人。
主要职责
- 负责食品、药品、大众及会员商店等关键零售客户的日常管理（例如：沃尔玛、塔吉特）
- 建立并维护与零售采购方和合作伙伴的稳固关系
- 与客户进行产品线审查、销售介绍和持续业务更新
- 分析联合数据（Circana/IRI）和内部表现，识别机会和风险
- 制定有说服力的数据驱动故事，支持分销、货架位置和促销策略
- 与需求规划和供应链合作制定和管理客户预测
- 监控并管理客户业绩与销售目标及KPI的对比
- 与供应链、运营、市场和财务部门跨职能协作，确保协调一致并执行到位
- 根据需要支持和管理代理商关系
- 跟踪竞争活动、品类趋势和客户洞察，以指导策略
- 具备强烈的损益（P&L）意识，理解决策的财务影响
任职要求
- 3–5年客户管理经验，最好在药品或大众零售渠道有相关经验
- 有与沃尔玛、塔吉特等大型零售商合作的经验
- 具备强大的品类管理经验，包括独立提取和分析联合数据的能力
查看英文原文
About Audien Hearing
Audien Hearing is disrupting the hearing aid industry by making hearing affordable, accessible, and stigma-free. As a fast-growing company expanding beyond DTC into retail, we’re building strong partnerships across key channels to bring our products to more customers. Our retail relationships are critical to this next phase of growth, and we’re looking for a Sr. Account Manager to help scale and strengthen them.
Senior Account Manager
Location: Remote (U.S. based, with travel as needed)
Employment Type: Full-Time
Position Overview
The Sr. Account Manager will own and grow key retail relationships across food, drug, mass and club channels, with a focus on driving revenue, expanding distribution, and strengthening in-store presence. This role is highly cross-functional and hands-on, requiring someone who can operate both strategically and tactically in a fast-paced, lean environment.
You will be responsible for the full scope of account management, including buyer communication, forecasting, performance analysis, and cross-functional alignment. This is a high-ownership role for someone who is scrappy, self-motivated, and excited to build.
Key Responsibilities
- Own day-to-day management of key retail accounts across food, drug, mass and club channels (e.g., Walmart, Target)
- Build and maintain strong relationships with retail buyers and partners
- Lead line reviews, sell-in presentations, and ongoing business updates with customers
- Analyze syndicated data (Circana/IRI) and internal performance to identify opportunities and risks
- Develop compelling, data-driven stories to support distribution, shelf placement, and promotional strategy
- Create and manage account forecasts in partnership with demand planning and supply chain
- Monitor and manage account performance against sales targets and KPIs
- Collaborate cross-functionally with supply chain, operations, marketing, and finance to ensure alignment and execution
- Support and manage broker relationships as needed
- Track competitive activity, category trends, and customer insights to inform strategy
- Operate with a strong P&L mindset, understanding the financial impact of decisions
Qualifications
- 3–5 years of account management experience, preferably within drug or mass retail channels
- Experience working with major retailers such as Walmart, Target, or similar
- Strong category management experience, including the ability to independently pull and analyze syndicated data (Circana/IRI)
- Solid forecasting and planning skills
- Strong understanding of retail fundamentals, including shelf strategy, consumer behavior, and merchandising
- P&L awareness and ability to make financially sound decisions
- Excellent communication and presentation skills, with experience presenting to retail buyers and internal stakeholders
- Highly organized and detail-oriented, with the ability to manage multiple accounts and priorities simultaneously
- Collaborative and able to influence cross-functional partners without direct authority
- Self-starter with a scrappy, business-owner mindset and comfort operating in a lean, fast-paced environment
- Willingness to travel as needed for customer meetings
Originally posted on Himalayas