业务支持专员
Business Support Specialist
在Stewart，我们深知成功始于优秀的人才。作为Stewart的员工，您将加入一家被《美国新闻与世界报道》评为2024-2025年度最佳工作公司，以及被《今日美国》评为2025年度顶级职场的公司。我们致力于帮助您掌控、发展和培养您的职业生涯。我们投资于您的职业旅程，因为我们明白，随着您的成长，我们的公司也会随之壮大。我们的优先事项是智能增长——通过吸引最优秀的人才，投资能够促进成功的工具和资源，并为所有人创造更好的工作环境。
您将融入一个包容的工作环境，这个环境反映了我们所服务的客户。您将被赋予力量，利用您独特的经历、热情和技能，帮助公司和我们服务的社区不断进化和改进。我们一起可以实现成为首选的产权和房地产服务公司的愿景。
Stewart是一家全球房地产服务公司，通过我们的子公司家族提供产权保险、结算、承保和贷款人服务。如需了解有关Stewart的更多信息，请访问stewart.com/about。更多资料请访问stewart.com。在stewart.com/insights获取产权行业信息和见解。关注Stewart的Facebook账号@StewartTitleCo，Instagram账号@StewartTitleCo和LinkedIn账号@StewartTitle
职位描述
职位概要
为内部团队、客户、供应商和业务合作伙伴提供运营、行政和产权相关支持。作为协调流程、解决问题、支持订单处理活动、保持数据准确性并确保服务及时交付的关键资源。与产权运营、客户服务、供应商管理和生产团队紧密合作，以支持业务目标并提供高质量的客户体验。
职位职责
- 担任所在区域的关键客户服务代表，具备处理大量通过电子邮件和集成平台发起请求的能力
- 协调并支持交易生命周期中的产权和运营流程
- 作为内部部门、客户、供应商和外部合作伙伴之间的联络人
- 研究、跟踪并解决客户咨询、订单问题和流程异常
- 审核文件的完整性和准确性，并适当传递相关事项
- 维护准确的记录，并将交易和运营数据更新至系统中
- 监控工作队列，优先处理任务
查看英文原文
At Stewart, we know that success begins with great people. As a Stewart employee, you’ll be joining a company that was named a 2024-2025 Best Company to Work For by U.S. News & World Report, and a 2025 Top Workplace by USA Today. We are committed to helping you own, develop, and nurture your career. We invest in your career journey because we understand that as you grow, so does our company. And our priority is smart growth – by attaining the best people, investing in tools and resources that enable success, and creating a better home for all.
You will be part of an inclusive work environment that reflects the customers we serve. You’ll be empowered to use your unique experiences, passion and skills to help our company and the communities we serve constantly evolve and improve. Together, we can achieve our vision of becoming the premier title and real estate services company.
Stewart is a global real estate services company, providing title insurance, settlement, underwriting, and lender services through our family of companies. To learn more about Stewart, visit stewart.com/about.
More information can be found on stewart.com. Get title industry information and insights at stewart.com/insights. Follow Stewart on Facebook @StewartTitleCo, on Instagram @StewartTitleCo and on LinkedIn @StewartTitle
Job Description
Job Summary
Provides operational, administrative, and title-related support to internal teams, customers, vendors, and business partners. Serves as a key resource in coordinating workflows, resolving issues, supporting order processing activities, maintaining data accuracy, and ensuring timely delivery of services. Partners closely with title operations, customer service, vendor management, and production teams to support business objectives and deliver a high-quality customer experience.Job Responsibilities
- Act Key Customer Service representative for respective area and ability to facilitate a high volume of incoming requests both through email and integration platform
- Coordinate and support title and operational workflows throughout the transaction lifecycle.
- Serve as a liaison between internal departments, customers, vendors, and external partners.
- Research, track, and resolve customer inquiries, order issues, and process exceptions.
- Review documentation for completeness and accuracy and route items appropriately.
- Maintain accurate records and update systems with transaction and operational data.
- Monitor work queues, prioritize requests, and ensure service-level expectations are met.
- Assist with process improvement initiatives and identify opportunities to increase efficiency.
- Support reporting, tracking, scheduling, and other administrative functions as needed.
- Partner with team members to resolve moderately complex issues and escalate concerns when appropriate.
- Provide professional and timely communication to both internal and external stakeholders.
- Perform additional duties as assigned.
Education
· High school diploma required; Bachelor’s preferred
Experience
- 5+ years of experience in title, escrow, mortgage, real estate, customer service, operations, production support, vendor management, or related fields.
- Strong organizational skills and attention to detail.
- Ability to manage multiple priorities in a fast-paced environment.
- Effective verbal and written communication skills.
- Experience working with operational systems, databases, and Microsoft Office applications.
- Knowledge of title and real estate processes preferred.
Equal Employment Opportunity Employer
Stewart is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you have a disability and need assistance or an accommodation in the application process, please contact us by email at .
Benefits
Stewart offers eligible employees a competitive benefits package that includes, but is not limited to a variety of health and wellness insurance options and programs, paid time off, 401(k) with company match, employee stock purchase program, and employee discounts.
Originally posted on Himalayas