接待专员（英语-西班牙语双语）- 远程
Intake Specialist (Bilingual English-Spanish) Remote
CEO Lawyer
CEO Lawyer 个人伤害律师事务所致力于教育、赋能并为受害者争取权益。我们在全国各地设有办公室，无论您在何处受伤，我们的经验丰富的律师团队都将为您提供帮助。
CEO Lawyer 是一家总部位于亚特兰大市中心的快速发展的个人伤害律师事务所。我们以创新的法律服务方式和对运营卓越的承诺而闻名。
我们的核心价值观
我们由一套强有力的价值观引导，这些价值观塑造了我们的文化、决策以及我们协作的方式：
- 信任 – 我们通过诚实、透明和可靠建立牢固的关系。
- 谦逊 – 我们保持开放心态，接受学习、反馈和持续改进。
- 伦理 – 我们以正直行事，始终做正确的事。
- 渴望 – 我们有动力、有抱负，并致力于卓越。
- 教育 – 我们重视成长、发展和知识共享。
- 责任感 – 我们对自己的行为负责，并履行承诺。
- 尊重 – 我们以专业、同理心和公平对待每个人。
- 团队合作 – 我们协作并互相支持，以实现共同的成功。
简介：
作为接待专员，您将是与客户首次接触的来源，通过接听和拨打电话与他们互动。在日常工作中，我们协助潜在客户通过评估他们的案件并回答可能的问题来获得个人伤害的赔偿。
职责：
- 持续查看邮件和聊天，处理新线索、文件设置、审计或其他所需任务。
- 在 Dropbox 上整理合同、终止信、照片和其他文档。
- 用出色的服务技能接听所有来电、客户和线索。
- 在需要时将电话转接给合适的团队成员。
- 为新客户或所需工具设置 Filevine 项目。
- 注册所有评论、观察结果和更新。
- 审查并寻找要注册到 Filevine 的新合同。
- 跟进分配的线索，确保高质量的互动，并清理旧线索。
- 接听新潜在客户，提出深入问题，并按照流程完成注册或将电话转接给接待专员。
- 完成新客户的接待流程，并将其转交给诉前部门。
- 向诉前部门发送提交邮件，以便新客户开始案件（通知）
查看英文原文
CEO Lawyer
The CEO Lawyer Personal Injury Law Firm is dedicated to educating, empowering, and fighting for victims. With offices across the country, no matter where you are injured, our team of experienced lawyers is here to help you.
CEO Lawyer is a rapidly growing personal injury law firm headquartered in downtown Atlanta. We are known for our innovative approach to legal services and our commitment to operational excellence.
Our Core Values
We are guided by a strong set of values that shape our culture, decisions, and the way we work together:
- Trust – We build strong relationships through honesty, transparency, and reliability.
- Humility – We stay open to learning, feedback, and continuous improvement.
- Ethics – We act with integrity and always do what’s right.
- Hunger – We are driven, ambitious, and committed to excellence.
- Education – We value growth, development, and knowledge-sharing.
- Accountability – We take ownership of our actions and deliver on our commitments.
- Respect – We treat everyone with professionalism, empathy, and fairness.
- Teamwork – We collaborate and support each other to achieve shared success.
Summary:
As an Intake Specialist you will be our first source of contact with our clients, receiving and making calls to interact with them. In their day-to-day activities, we assist our possible clients in getting compensated for their personal injuries by qualifying their cases and answering any questions they might have.
Responsibilities:
- Review emails and chats constantly for new leads, file setups, audits, or other requested needs.
- Organize contracts, termination letters, photos, and other documents on Dropbox.
- Answer all the inbound calls, clients, and leads with great customer service skills.
- Transfer calls to the right member of the team when needed.
- Set up Filevine projects for new clients or the tools requested.
- Register all the comments, observations, and updates.
- Review and look for new contracts to be registered into Filevine.
- Follow up on the leads assigned, ensure a great quality interaction, and clean up the old leads.
- Answer new potential clients, ask probing questions, and follow the process to complete the sign-in or escalate the call to an Intake Specialist.
- Complete the intake process of a new client to be transferred to the Pre-Litigation department.
- Send the submission emails to the Pre-Litigation department for new clients to start the case (notification).
- Complete clinic referrals, taking into consideration the client's location.
- Participate in stand-up meetings, dailies, weeklies, and monthly meetings.
- Close contracts.
Requirements:
- Fully Bilingual (English)
- Sales background.
- Experience in personal injury is a plus.
- Your PC or Laptop (A wired connection to your modem is recommended)
- Headset with noise canceling / quiet place to work in
- This job is remote, and you will be responsible for your local taxes.
Originally posted on Himalayas