虚拟医疗代表
Virtual Medical Representative
职位名称：虚拟医学代表
工作地点：阿尔及利亚海德拉
工作地点类型：远程
工作合同类型：全职
职位级别：
职位目的
虚拟医学代表通过批准的数字和远程渠道与医疗专业人员（HCP）进行互动，提供高质量的科学和推广交流，以支持客户参与、业务目标和改善患者结果。
该角色作为以数字为主的客户参与伙伴，通过虚拟展示、批准的电子邮件、远程会议、网络研讨会和基于CRM的后续跟进，建立有意义的客户关系，扩大覆盖范围并提升客户体验。
主要职责
客户参与
- 通过批准的数字渠道与HCP进行合规且有影响力的虚拟互动。
- 使用Veeva Engage、Microsoft Teams、Zoom、批准的电子邮件和其他公司批准的工具进行远程展示。
- 通过持续的价值驱动型互动建立与客户的信任关系。
- 根据客户需求、偏好和数字亲和力调整沟通风格和渠道组合。
科学与推广卓越性
- 向HCP清晰准确地传达产品、疾病领域和科学信息。
- 根据客户需求定制讨论内容，同时遵守当地法规和公司政策。
- 保持对产品知识、临床证据、市场动态和竞争对手活动的深入了解。
全渠道执行
- 与销售、市场、医学和数字团队合作，执行协调的全渠道客户参与计划。
- 通过虚拟通话、批准的后续沟通、网络研讨会和数字内容支持客户旅程。
- 利用客户洞察和互动数据提高未来互动的质量和相关性。
业务表现
- 实现既定的客户参与、活动和业务目标。
- 在批准的CRM系统中准确记录客户互动。
- 与相关内部团队分享客户反馈、市场情报和互动经验。
协作
- 与现场销售团队、市场、医学事务和数字营销部门合作，提供无缝的客户体验。
- 参与最佳实践分享，持续改进虚拟互动方法。
- 支持新数字功能和客户参与方式的采用
查看英文原文
Job Title: Virtual Medical Representative
Job Location: Hydra, Algeria
Job Location Type: Remote
Job Contract Type: Full-time
Job Seniority Level:
Job PurposeThe Virtual Medical Representative is responsible for engaging Healthcare Professionals (HCPs) through approved digital and remote channels to deliver high-quality scientific and promotional interactions that support customer engagement, business objectives, and improved patient outcomes.
The role acts as a digital-first customer engagement partner, using virtual detailing, approved email, remote meetings, webinars, and CRM-based follow-up to build meaningful customer relationships, expand reach, and improve the customer experience.
Key ResponsibilitiesCustomer Engagement
- Deliver compliant and impactful virtual interactions with HCPs through approved digital channels.
- Conduct remote detailing sessions using platforms such as Veeva Engage, Microsoft Teams, Zoom, approved email, and other company-approved tools.
- Build trusted relationships with customers through consistent, value-driven engagement.
- Adapt communication style and channel mix based on customer needs, preferences, and digital affinity.
Scientific and Promotional Excellence
- Communicate product, disease area, and scientific information clearly and accurately to HCPs.
- Tailor discussions to customer needs while maintaining compliance with local regulations and company policies.
- Maintain strong understanding of product knowledge, clinical evidence, market dynamics, and competitor activity.
Omnichannel Execution
- Execute coordinated omnichannel engagement plans in partnership with Sales, Marketing, Medical, and Digital teams.
- Support customer journeys through virtual calls, approved follow-up communications, webinars, and digital content.
- Use customer insights and engagement data to improve the quality and relevance of future interactions.
Business Performance
- Achieve agreed engagement, activity, and business objectives.
- Maintain accurate records of customer interactions within approved CRM systems.
- Share customer feedback, market intelligence, and engagement learnings with relevant internal teams.
Collaboration
- Partner with field sales teams, marketing, medical affairs, and digital marketing to provide a seamless customer experience.
- Contribute to best-practice sharing and continuous improvement of virtual engagement approaches.
- Support adoption of new digital capabilities and customer engagement models.
Success Measures
· Quality and effectiveness of virtual customer interactions.
- Customer reach and digital engagement levels.
- Execution of agreed omnichannel plans and campaign activities.
- CRM documentation quality and compliance with approved processes.
- Customer experience indicators and feedback.
- Contribution to brand, portfolio, and business objectives.
Candidate ProfileRequired
- Bachelor degree in Pharmacy, Medicine, Veterinary Medicine, Science, or a related healthcare field.
- Strong communication and presentation skills.
- Ability to build relationships and influence through virtual channels.
- High digital literacy and comfort using CRM, collaboration, and digital engagement platforms.
- Self-motivated, well organized, and able to manage customer engagement remotely.
- Strong understanding of compliance requirements in pharmaceutical promotion.
Preferred
- Experience in pharmaceutical sales, medical promotion, inside sales, customer engagement, or digital marketing.
- Experience using Veeva CRM, Veeva Engage, Salesforce, Microsoft Teams, Zoom, or similar platforms.
- Familiarity with omnichannel customer engagement strategies.
Key CompetenciesCustomer Centricity
Digital Engagement Excellence
Scientific Knowledge
Virtual Communication
Relationship Building
Business Acumen
Data-Driven Decision Making
Collaboration and Teamwork
Adaptability and Innovation
Date Posted
20-Sep-2026Closing Date
26-Sep-2026AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.
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Originally posted on Himalayas