Customer Service & Sales Support VA (KC)
职位：客户服务和销售支持 VA （压力和软洗）地点：远程。专业时间 我们正在寻找一个可靠，主动的客户服务与销售支持虚拟助理来处理接入通信，管理领先者，并保持运营流的不断增长的压力和柔软洗衣企业。这是面向客户的电话前面角色，你将成为首个联系人提供温暖的人体验，同时确保快速响应时间和高转换率。主要责任：进口沟通 · 回答接入电话专业地 · 迅速回复短信，Facebook 消息，网站查询和其他领先者 ·提供友好的，关系专注的客户体验 （没有机器人答复）领导管理和资格 ·从每一个查询中收集关键细节 （姓名，地址，服务类型，照片/视频）·输入并管理潜在客户进入 Housecall Pro (CRM) ·保持工作状态更新和组织 ·确保快速响应时间以维持高收费率报价和估计支持 ·根据：·网站表格数据 · Google Earth / Zillow 引用 ·帮助定价或完全处理基于明确指南的报价 ·标志复杂的工作或不寻常情况进行审查安排 & 日历管理 ·直接将工作和预估记录在日历中 · 优化时间表以提高效率 （路线，时间，工作流程）·确保实地团队有清晰的组织日常安排 CRM&行政支持 ·管理并更新 Housecall Pro 的所有活动 ·跟踪后续和管道阶段 ·为：·未售价 ·重复客户建立和管理后续系统 · 保持信箱组织，使没有领先或消息错过客户服务 & 保留 ·通过友好，专业沟通与客户建立牢固关系 · 确保客户感觉受到照顾，增加重复业务和推报告 · 发送总结报告包括：· 新领先每天 · 引用发送 · 预订工作 · 完成后续查询 · 需要审查的任何问题或项目要求：· 在客户服务，销售支持或虚拟协助方面经验证明 · 有明确自然声音的强大的电话通信技能 · 建立关系和提供个性化的，人性的接触的能力 ·高度组织，重视细节 · 多任务管理能力
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Position: Customer Service & Sales Support VA (Pressure & Soft Washing)
Location: Remote | Full-Time
We are looking for a reliable and proactive Customer Service & Sales Support Virtual Assistant to handle inbound communication, manage leads, and keep operations running smoothly for a growing pressure and soft washing business.
This is a client-facing, phone-forward role where you'll be the first point of contact—providing a warm, human experience while ensuring fast response times and high conversion rates.
Key Responsibilities:
Inbound Communication
- Answer incoming phone calls professionally
- Respond quickly to texts, Facebook messages, website inquiries, and other leads
- Provide a friendly, relationship-focused customer experience (no robotic replies)
Lead Management & Qualification
- Collect key details from every inquiry (name, address, service type, photos/videos)
- Enter and manage leads داخل Housecall Pro (CRM)
- Keep job statuses updated and organized
- Ensure fast response times to maintain high close rates
Quotes & Estimating Support
- Prepare and send quotes based on:
- Website form data
- Photos/videos submitted by customers
- Google Earth / Zillow references
- Either assist with pricing or fully handle quoting based on clear guidelines
- Flag complex jobs or unusual cases for review
Scheduling & Calendar Management
- Book jobs and estimates directly into the calendar
- Optimize scheduling for efficiency (routes, timing, job flow)
- Ensure the field team has a clear, organized daily schedule
CRM & Administrative Support
- Manage and update all activity in Housecall Pro
- Track follow-ups and pipeline stages
- Set up and manage follow-up systems for:
- Unsold quotes
- Repeat customers
- Maintain inbox organization so no lead or message is missed
Customer Service & Retention
- Build strong relationships with customers through friendly, professional communication
- Ensure clients feel taken care of, increasing repeat business and referrals
Reporting
· Send daily summary reports including:
· New leads
- Quotes sent
- Jobs booked
- Follow-ups completed
- Any issues or items needing review
Requirements:
- Proven experience in customer service, sales support, or virtual assistance
- Strong phone communication skills with a clear, natural-sounding voice
- Ability to build rapport and provide a personable, human touch
- Highly organized with strong attention to detail
- Ability to multitask and manage a high volume of inquiries
- Experience with Housecall Pro or similar CRM is a plus
- Comfortable using tools like Google Maps, Zillow, and basic online research for estimates
- Proactive mindset with the ability to take ownership and solve problems independently
What We're Looking For:
- Someone reliable who can take full ownership of inbound communication and lead flow
- A fast responder who understands the importance of speed-to-lead
- A team player who keeps everything organized so operations run smoothly
- A professional communicator who can represent the brand with confidence
Originally posted on Himalayas