Administrative & Marketing Support Specialist (AB)
职位：行政和营销支持专家 地点：远程。全日制 我们正在寻找一个积极组织的管理与营销支持專家，以为不断增长的服务业务提供面向客户支持，营销援助和运营支持。关键责任电话和客户通信 · 迅速及时响应接入电话 ·处理客户查询并提供优秀的客户服务 · 根据需要协助虚拟采访和其他客户面对沟通 · 管理一致的社交媒体发布和参与 · 使用 Mailchimp 和 Zapier 执行和监控电子邮件营销活动 · 支持持续的营销举措和促销活动 · 保持营销时间表并确保竞选一致性 行政与运营支持 · 协助 CRM 管理和数据更新 · 处理一般行政和后台任务 · 支持日常操作，帮助组织内部流程 · 释放领导力以专注于客户关系和业务增长 SOP&过程文档 ·审查，组织和改进现有 SOPs · 创建明确的进程文件，检查列表和培训材料 · 使用 Loom 录像，培训视频和其他资源来记录工作流程 · 识别程序的缺陷和建议流程改进资格 · 优秀的口头和书面英语沟通技能 · 强大的客户服务和手机处理经验 · CRM 系统和行政支持经验 ·熟悉 Mailchimp,Zapier,Loom 或类似工具 ·高度组织，高度关注细节 · 独立工作的能力以及主动行动 · 我们正在寻找什么；以过程为导向，具有强有力的追踪和问责能力 · 负责任务的可靠和一致专业人员 · 能够自信地与客户互动的强大沟通者 · 快速学习者可以适应现有的系统和进程 · 值得组织，效率和持续改善的人 在这个角色中取得成功 · 一致的客户沟通和跟踪 ·可靠执行营销活动 · 有文档和组织的 SOP 和流程 · 减少领导管理工作负担 · 在整个业务中提高运营效率和追踪
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Position: Administrative & Marketing Support Specialist
Location: Remote | Full-Time
We are looking for a proactive and organized Administrative & Marketing Support Specialist to provide customer-facing support, marketing assistance, and operational support for a growing service-based business.
Key Responsibilities
Phone & Customer Communication
- Answer incoming calls professionally and promptly
- Handle client inquiries and provide excellent customer service
- Assist with virtual interviews and other client-facing communications as needed
Marketing Support
- Manage consistent social media posting and engagement
- Execute and monitor email marketing campaigns using Mailchimp and Zapier
- Support ongoing marketing initiatives and promotional activities
- Maintain marketing schedules and ensure campaign consistency
Administrative & Operational Support
- Assist with CRM management and data updates
- Handle general administrative and back-office tasks
- Support daily operations and help keep internal processes organized
- Free up leadership to focus on client relationships and business growth
SOP & Process Documentation
- Review, organize, and improve existing SOPs
- Create clear process documentation, checklists, and training materials
- Utilize Loom recordings, training videos, and other resources to document workflows
- Identify gaps in procedures and recommend process improvements
Qualifications
- Excellent verbal and written English communication skills
- Strong customer service and phone-handling experience
- Experience with CRM systems and administrative support
- Familiarity with Mailchimp, Zapier, Loom, or similar tools
- Highly organized with strong attention to detail
- Ability to work independently and take initiative
- Process-oriented with strong follow-through and accountability
What We're Looking For
- Reliable and consistent professional who takes ownership of tasks
- Strong communicator who can confidently interact with clients
- Quick learner who can adapt to existing systems and processes
- Someone who values organization, efficiency, and continuous improvement
Success in This Role
- Consistent client communication and follow-up
- Reliable execution of marketing activities
- Well-documented and organized SOPs and processes
- Reduced administrative workload for leadership
- Improved operational efficiency and follow-through across the business
Originally posted on Himalayas