站点可靠性工程师
Site Reliability Engineer
在Arbor，我们致力于让学校变得更美好。
我们相信未来的学校工作环境，不会因为被挑战而变得精疲力尽和过度劳累。数据能引导进步，但不会压垮员工。每一位在学校工作的人都能每天记得自己为何选择教育事业。
我们的MIS系统和学校管理工具已经在7000多所学校和教育机构中产生影响。为员工节省时间、赋予他们力量，将数据转化为清晰的可操作洞察，并支持更愉快的工作日。
我们品牌的核心是认识到，学校面临的挑战不仅仅是效率、产出和生产力的问题，更是为每天推动教育发展的员工创造更幸福的工作生活。我们希望让学校成为更快乐的工作和学习场所。
我们正在寻找一位充满热情且积极主动的站点可靠性工程师加入我们的SRE团队，帮助我们确保平台提供世界级的可靠性和性能。该职位的职责范围包括站点可靠性各个方面，如可用性、可扩展性、可观测性和容量规划。这是一项广泛而令人兴奋的工作，因此我们需要一位愿意迎接挑战的人——如果你是一位精力充沛且善于协作的站点可靠性工程师，这个职位正适合你。
#### 核心职责
- 主动监控和分析平台性能。
- 与工程团队合作解决性能瓶颈并确保可扩展性。
- 协助工程团队实施和审查SLO。
- 持续通过监控和警报、仪表盘等提升可观测性，例如使用DataDog或Prometheus等工具。
- 与其他团队合作，确保有效性和全面覆盖。
- 确保服务高可用和高弹性。
- 推广高可用性设计的最佳实践。
- 制定运行手册并进行演练，以测试我们的灾难恢复计划、高可用性和备份。
- 进行容量评估并制定计划以满足当前和未来业务需求。
- 与平台工程主管和SRE主管紧密合作，制定和实施可扩展的解决方案。
- 与平台团队、功能团队、二线支持和其他利益相关者紧密合作，确保为客户提供良好的服务并嵌入SRE实践。
- 在事件响应和故障排查中发挥关键作用
查看英文原文
**Location:** Remote
**Salary:** £70,000 - £75,000
About Us
At Arbor, we’re on a mission to transform the way schools work for the better.
We believe in a future of work in schools where being challenged doesn’t mean being burnt out and overworked. Where data guides progress without overwhelming staff. And where everyone working in a school is reminded why they got into education every day.
Our MIS and school management tools are already making a difference in over 12,000 schools and trusts. Giving time and power back to staff, turning data into clear, actionable insights, and supporting happier working days.
At the heart of our brand is a recognition that the challenges schools face today aren’t just about efficiency, outputs and productivity - but about creating happier working lives for the people who drive education everyday: the staff. We want to make schools more joyful places to work, as well as learn.
About the Role
We are looking for an enthusiastic and proactive Site Reliability Engineer to join our SRE team and help us ensure we provide world-class resilience and performance across the platform. The remit and focus of the role is to advise on all aspects of site reliability including availability, scalability, observability and capacity planning. It’s a broad and exciting role, so we’re looking for someone up for a challenge - if you’re an energetic and a collaborative Site Reliability Engineer, this is the role for you.
#### Core responsibilities
- Proactively monitor and analyse platform performance.
- Collaborate with engineering teams to address performance bottlenecks and ensure scalability.
- Assist engineering teams with implementing and reviewing SLOs
- Continually improve observability through monitoring and alerting, and dashboards, using tools such as DataDog or Prometheus for example.
- Work with other teams to ensure it is effective and provides full coverage.
- Ensure the service is highly available and resilient
- Champion best practices in design for high availability
- Devise runbooks and run game sessions to test our DR plan, H/A and backups
- Conduct assessments of capacity and plan for scaling to meet current and future business needs.
- Work closely with the Head of Platform Engineering and Head of SRE to strategize and implement scalable solutions.
- Work closely with the Platform team, feature teams and, 2nd line support and other stakeholders to ensure a good level of service is provided for our customers and embed SRE practices.
- Key player in the response and troubleshooting of incidents, ensuring rapid resolution and minimising downtime.
- Participate in blameless postmortems to identify root cause and corrective actions
- Develop and maintain playbooks and documentation
About You
- Experience in performance monitoring and analysis
- Capacity planning experience
- Scripting and automation skills, with experience in relevant technologies.
- Experience with Infrastructure as Code, in particular, Terraform
- Understanding of relational database technologies and their cloud versions (e.g. AWS Aurora)
- Experience with messaging and distributed asynchronous workloads
- Experience with nginx or similar technologies
- Familiarity with SRE processes.
- Aware of DevOps principles like the 3 ways and 5 ideals.
**Bonus Skills**
- Experience with other database technologies and cloud platforms.
- Past experience with Enterprise solutions running at scale
- Familiarity with Kanban and Agile development processes
- Experience with containerisation, for example Docker
- Familiarity with software best practices such as Refactoring, Clean Code, Domain-Driven Design and Test-Driven Development.
#### What we offer
The chance to work alongside a team of hard-working, passionate people in a role where you’ll see the impact of your work everyday. We also offer:
- A dedicated wellbeing team who champion initiatives such as mindfulness, lunch n learns, manager training, mental health first aid training and much more!
- 32 days holiday (plus Bank Holidays). This is made up of 25 days annual leave plus 7 extra company wide days given over Easter, Summer & Christmas
- Life Assurance paid out at 3x annual salary
- Comprehensive wellness benefit provided by AIG Smart Health, which provides a 24/7 virtual GP service, Mental health support, Counselling, and personalised Health Checks
- Private Dental Insurance with Bupa
- Salary sacrifice Pension provided by Scottish Widows
- Enhanced maternity and adoption leave (20 weeks full pay) and paternity (6 weeks full pay) pay
- 5 free return to work maternity coaching sessions, helping you adapt to this new exciting time of life!
- Access to services such as Calm and Bippit (financial wellbeing coaching)
- All of our roles champion flexible working and we are happy to discuss what this means to you
- Social committees that plan team, office and company wide events to bring people together and celebrate success
- Dedicated professional development training budget (CPD courses, upskilling resources, professional memberships etc)
- Volunteer with a charity of your choice for a day each year
- Dog friendly offices!
#### Interview process
1. Phone screen
2. 1st stage
3. 2nd stage
We are committed to a fair and comfortable recruitment process, so if you require any reasonable adjustments during your application or interview process, please reach out to a member of the team at [careers@arbor-education.com](mailto:careers@arbor-education.com).
Our commitment is also backed by our partnership with Neurodiversity Consultancy, Lexxic who provide us with training, support and advice.
#### Arbor Education is an equal opportunities organisation
Our goal is for Arbor to be a workplace which represents, celebrates and supports people from all backgrounds, and which gives them the tools they need to thrive - whatever their ambitions may be so we support and promote diversity and equality, and actively encourage applications from people of all backgrounds.
#### Refer a friend
Know someone else who would be good for this role? You can refer a friend, family member or colleague, if they are offered a role with Arbor, we will say thank you with a voucher valued up to £200! Simply email: [careers@arbor-education.com](mailto:careers@arbor-education.com)
**Please note:** We are unable to provide visa sponsorship at this time.