投资回报账户经理
ROI Account Manager
概述
ROI账户经理负责及时管理指定医疗机构的病历请求，同时为客户提供世界级的服务。ROI账户经理向其团队主管汇报。
职责
- 作为与指定客户沟通和协作的主要联系人
- 审核并验证病历请求的有效性，并确保符合HIPAA、HITECH等规定
- 通过使用关键患者标识符，在指定客户的EMR系统中验证患者信息，以确保所有要复制的记录都是针对正确患者和所请求的范围
- 确认请求信息，并从患者/请求者处请求额外文件以处理待处理的病历请求
- 提取并复制所需的病历，同时确保符合MediCopy的政策和程序以及州和联邦法规的准确性与合规性
- 遵循并执行指定客户的特定工作流程
- 按照MediCopy的政策和程序，对每份处理过的文件/图表提供并记录详细准确的信息
- 更新并维护所有与病历请求相关的活动和流程的披露记录
- 在确保患者隐私的同时，为患者和客户提供世界级的服务
- 处理高通话量，同时保持高水平的服务和专业性
- 维持所有既定的生产/质量目标，同时在MediCopy规定的处理时间内管理指定客户
- 必要时向运营总监汇报
资格要求
- 细致且注重细节
- 专业举止
- 以客户为中心的态度
- 展现积极的态度，并能与员工良好互动
- 展现优秀的沟通能力
- 有可靠性和出勤率的证明
- 需要保密和谨慎
- 能够进行HIPAA和隐私指南的解读和应用
- 具备扎实的组织能力，包括多任务处理和时间管理
- 能够适应行业和办公室的频繁变化
- 需要高中文凭/GED
总薪酬
基本工资是总薪酬包的一部分。符合条件的员工还可以享受全面的福利，包括医疗、牙科、视力、人寿保险和401(k)计划
查看英文原文
Overview
The ROI Account Manager is responsible for providing timely management of medical records requests for assigned healthcare facilities while providing world class customer service to customers and clients. The ROI Account Manager reports to their team lead.
Responsibilities
- Act as a main contact for communicating and collaborating with assigned accounts
- Reviewing and verifying medical record requests for validity and compliance with HIPANHITECH/etc.
- Verifying patient information within assigned accounts' EMR systems by using key patient identifiers to ensure that all records to be reproduced are for the correct patient and scope requested.
- Confirming request information and requesting additional documentation from patients/requesters to process pending medical record requests.
- Pulling and reproducing requested medical records while ensuring accuracy and compliance with MediCopy policies/procedures as well as state/federal regulation
- Following and performing workflows specific to assigned accounts
- Providing and logging detailed and accurate information on each file/chart processed in accordance with MediCopy's policies/procedures
- Updating and maintaining an accurate Accounting of Disclosures for all activities and processes associated with medical records requests.
- Providing world-class customer service to patients and clients while ensuring patient privacy.
- Handling high call volumes while maintaining a high level of service and professionalism.
- Maintaining all established production/quality goals, while managing assigned accounts within MediCopy's established turn-around time.
- Reports to the Director of Operations as necessary.
Qualifications
- Thorough and detail-oriented
- Professional demeanor
- Customer oriented disposition
- Demonstrate a positive attitude, and be able to interact well with employees
- Demonstrate excellent communication skills
- Proven consistent dependability and attendance
- Confidentiality and discretion is required
- Ability to conduct and interpret HIPAA and Privacy Guidelines
- Solid organizational skills, including multitasking and time-management
- The flexibility to adapt to frequent changes in the industry and office
- High School Diploma/GED required.
Total CompensationBase pay is one element of the total compensation package. Eligible employees may also have access to a comprehensive benefits offering, including medical, dental, vision, life insurance, and a 401(k) plan.
Salary RangeIt is not typical for an individual to be hired at or near the top of the range. Individual pay may be influenced by factors such as skills, qualifications, experience, licensure, certifications, geographic location, and internal equity.
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Pay Range
USD $18.00 - USD $20.00 /Hr.Originally posted on Himalayas