客户经理– 会英语和法语的非洲
Account Manager – English and French-speaking Africa
关于North Star Network
North Star Network (NSN) 是一家全球性的体育和博彩媒体集团，打造并运营领先的数字品牌，连接30多个国家的体育迷和投注者。
我们的使命是将对体育和游戏的热情转化为可信赖的信息、数据驱动的洞察以及负责任的娱乐。
我们是一家多元文化、完全远程的公司，汇聚了50多名内部专家和200多名外部专家，来自20多个国籍，分布在欧洲、非洲和美洲。
职位描述
我们正在寻找一位会说英语和法语的非洲客户经理加入我们高效能的商业团队，帮助推动我们全球体育和iGaming联盟品牌的增长。
该职位专注于管理关键运营商合作伙伴关系，优化商业表现，并在多个国际市场中推动长期收入增长。
您将负责联盟关系的整个生命周期——从获取和谈判到绩效监控、优化和战略扩展。您将与业务经理、SEO、内容和财务团队紧密合作，确保合作伙伴的期望与NSN目标保持一致。
该职位向业务经理汇报，并在支持我们联盟业务的商业和战略成功中发挥核心作用。
1. 客户关系管理
- 作为指定客户和合作伙伴的主要联系人。
- 建立、维护并加强与关键利益相关者的长期关系。
- 进行定期沟通，确保客户满意度，解决问题并发现新机会。
- 积极代表公司在行业活动、会议和社交场合中亮相。
- 深入了解每个客户的业务目标、挑战和竞争环境。
2. 销售与收入增长
- 管理从潜在客户开发、提案到谈判和合同签署的完整销售流程。
- 提供针对客户需求和目标的有说服力的提案和销售演示。
- 根据业务策略和利润率目标，协商商业条款（CPA、RevShare、Hybrid、CPL或固定协议）。
- 在现有账户中识别升级销售和交叉销售机会以最大化收入。
- 跟踪、预测并实现个人和团队的销售目标。
3. 账户策略与优化
- 分析账户表现，包括流量质量、转化率和投资回报率。
- 与内部团队协作，制定并执行优化策略。
- 通过数据分析和市场趋势识别增长机会。
- 与产品、技术及市场团队合作，推动创新解决方案以提升账户价值。
查看英文原文
About North Star Network
North Star Network (NSN) is a global sports and betting media group that builds and operates leading digital brands connecting sports fans and bettors across 30+ countries.
Our mission is to turn passion for sports and gaming into trusted information, data-driven insights, and responsible entertainment.
We’re a multicultural, fully remote company uniting over 50 in-house and 200+ external experts from more than 20 nationalities across Europe, Africa, and the Americas.
About the Role
We’re looking for an Account Manager – English and French-speaking Africa to join our high-performing Commercial team and help drive the growth of our global portfolio of sports and iGaming affiliate brands.
The role focuses on managing key operator partnerships, optimising commercial performance, and driving long-term revenue growth across multiple international markets.
You will manage the full lifecycle of affiliate relationships - from acquisition and negotiation to performance monitoring, optimisation, and strategic expansion. You’ll work closely with Business Managers, SEO, Content, and Finance teams to ensure partner expectations and NSN objectives remain perfectly aligned.
This position reports to the Business Manager and plays a central role in supporting the commercial and strategic success of our affiliate operations.
1. Client Relationship Management
- Act as the primary point of contact for assigned clients and partners.
- Build, maintain, and strengthen long-term relationships with key stakeholders.
- Conduct regular check-ins to ensure client satisfaction, address issues, and identify new opportunities.
- Actively represent the company at industry events, conferences, and networking opportunities.
- Maintain a deep understanding of each client’s business goals, challenges, and competitive context.
2. Sales & Revenue Growth
- Manage the full sales cycle from prospecting and pitching to negotiation and contract signing.
- Deliver compelling proposals and sales presentations tailored to client needs and objectives.
- Negotiate commercial terms (CPA, RevShare, Hybrid, CPL, or fixed deals) in line with business strategy and margin goals.
- Identify upsell and cross-sell opportunities across existing accounts to maximize revenue.
- Track, forecast, and achieve personal and team sales targets.
3. Account Strategy & Optimization
- Analyze account performance, including traffic quality, conversion rates, and ROI.
- Work with internal teams (Product, SEO, Content) to optimize client exposure and deal results.
- Anticipate market or regulatory shifts and adjust strategies accordingly.
- Support the definition of operator priorities and business cases within assigned markets.
- Propose new initiatives or campaigns to strengthen commercial partnerships and competitiveness.
4. Cross-Functional Collaboration
- Collaborate with Product, Content, and Business teams to deliver client-specific optimizations.
- Coordinate with Finance and Operations for contract validation and invoicing accuracy.
- Escalate and resolve operational or tracking issues in coordination with technical teams.
- Ensure transparent communication between clients and internal departments to guarantee smooth execution.
5. Reporting & Market Intelligence
- Produce regular performance reports and insights for clients and internal stakeholders.
- Provide accurate forecasting and pipeline updates to management.
- Monitor competitor deals, pricing structures, and market trends to inform strategic decisions.
- Share client feedback and market intelligence to support business development and product innovation.
- Ensure all compliance-related documentation for assigned accounts remains fully updated at all times, coordinating with internal teams when renewals or additional materials are required.
What We’re Looking For
- Demonstrated experience in affiliate marketing, iGaming, or commercial account management.
- Strong understanding of acquisition funnels, conversion metrics, and affiliate monetisation.
- Solid negotiation skills and proven experience closing commercial deals.
- Strong analytical abilities, comfortable working with performance dashboards and KPIs.
- Experience using affiliate platforms
- Proficiency with CRM tools and analytics platforms
- Excellent communication and relationship-building skills.
- Ability to work cross-functionally and thrive in a fast-moving, fully remote environment.
- Fluency in English; additional languages are a plus.
What we offer
- A key commercial role within a fast-growing global iGaming group.
- Direct ownership of strategic accounts with real decision-making autonomy.
- The opportunity to shape revenue growth across multiple international markets.
- A 100% remote work environment with a multicultural, data-driven culture.
- Competitive compensation package, depending on experience.
- Clear growth opportunities within NSN’s global commercial organisation.
Ready to Join Us?
Apply now and take a leading role in driving the growth of NSN’s operator partnerships, helping us build the next generation of global sports and iGaming affiliate brands.
Originally posted on Himalayas