AU DAYSHIFT, REMOTE - Admin/Bookkeeper
类别：医疗保健地点：工作描述：管理和书籍支时间表：周一至星期六 （周末覆盖）职位：管理员/簿记者 每周35.5小时 VA 率：7美元/小时 报告给：管理人员与领导团队 （AU 为基础）关于角色 我们正在寻找两个非常可靠的，详细的虚拟助理来提供一个不断增长的澳大利亚州办事处的健康组织端到端行政和发票支持。这一职位需要优秀的沟通技能，强大的技术和会计能力，以及管理大量邮箱，对推进行快速行动，并支持业务成长时各种行政工作流程的能力。最初，电话调用将保持陆地状态，但成功的候选人必须能够在未来处理电话通信。这是一个长期，以增长为导向的角色，支持多个内部团队。关键响应1.电子邮件 & 收件箱管理 · 在分配班期间实时监控多个邮箱：·确保严格的响应时间遵守：· 根据紧急情况，将电子邮件分类，标志和优先级。·确保所有通过电子邮件启动的行动都完成并记录。2. 提交处理 （高优先任务）· 在收到后12小时内执行所有新递交。· 正确地输入提交细节在内部系统中。· 立即联系客户确认转让和确认约会要求。· 与当地 AU 团队/管理人员协调以获得预约时间段 （如有必要）. 3. 任命与日历协调 ·按需要订阅客户约会和更新日历。· 密切联系当地管理团队关于可用性和调度变更。· 向相关团队成员沟通时间表更新或问题。4. 一般行政支持 · 将文件，账单和客户档案上传到系统中。· 在随访，确认和数据检查等临时任务上支持本地管理员。·协助创建和更新内部记录，日志和跟踪器。·根据需要 （登录，注册辅助等）5. 发票与会计相关的任务 ·监控发票电子邮件并将账单上传入正确的客户文件。·执行基本会计相关的工作。
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Category: Health Care
Location:
JOB DESCRIPTION: ADMIN & BOOKKEEPING SUPPORT
Schedule: Monday to Saturday (with weekend coverage)
Position: Admin/Bookkeeper
Hours: 35.5 hours in a week
VA Rate: $7 / hour
Reports to: Admin Manager & Leadership Team (AU-based)
ABOUT THE ROLE
We are seeking two highly reliable and detail-oriented Virtual Assistants to provide end-to-end administrative and invoicing support for a growing healthcare organisation with offices in different Australian states, including WA.
This role requires excellent communication skills, strong technical and bookkeeping abilities, and the capacity to manage a high-volume inbox, take fast action on referrals, and support various administrative workflows as the business grows. Initially, phone calls will remain onshore, but the successful candidates must be capable and confident to handle phone communication in the future.
This is a long-term, growth-oriented role supporting multiple internal teams.
KEY RESPONSIBILITIES1. Email & Inbox Management
- Provide real-time monitoring of multiple inboxes during the assigned shift.
- Ensure strict response-time compliance: o Within 15–30 minutes, maximum 1 hour, unless in training or meetings.
- Categorise, flag, and prioritise emails based on urgency.
- Ensure all actions triggered by emails are completed and logged.
2. Referral Processing (High Priority Task)
- Action all new referrals within 1–2 hours from receipt.
- Enter referral details into the internal system accurately.
- Contact clients promptly to acknowledge referral and confirm appointment requirements.
- Coordinate with local AU team/managers to secure appointment slots (same-day if required).
3. Appointment & Calendar Coordination
- Book client appointments and update calendars as required.
- Liaise closely with the local admin team regarding availability and scheduling changes.
- Communicate scheduling updates or issues to relevant team members.
4. General Administrative Support
- Upload documents, invoices, and client files into the system.
- Support local admin on ad hoc tasks such as follow-ups, confirmations, and data checks.
- Assist in creating and updating internal records, logs, and trackers.
- Provide admin support across different departments as needed (onboarding, rostering assistance, etc.)
5. Invoicing & Bookkeeping-Related Tasks
- Monitor invoicing emails and upload invoices into the correct client folders.
- Perform basic bookkeeping-related data entry tasks.
- Ensure accuracy and completeness of client billing documentation.
- Assist with shift blocking/tagging for payroll preparation.
6. Systems, Security & Compliance
- Use only company-approved systems, logins, and devices.
- (Subject to IT decision) Operate exclusively on company-issued laptops OR secure access to the company environment via an approved firewall setup.
- Maintain confidentiality and strictly follow data security protocols.
- Follow escalation processes for any unusual, clinical, or compliance-related concerns.
JOB REQUIREMENTSMust-Have Skills (Non-Negotiable)
- Excellent English communication skills, both written and verbal.
- Experienced with XERO and Shift Care.
- Australian work experience handling BAS and GST compliance.
- Willing and flexible to work 6 days per week including weekends.
- Must be confident and professional; accent-neutral preferred for future call handling.
- Strong bookkeeping/invoicing knowledge
- Able to handle invoice uploads, file management, data entry for accounts.
- Advanced administrative skills
- Inbox management
- Appointment scheduling
- Data entry accuracy
- Calendar coordination
Technical Requirements
- Strong IT literacy and ability to learn new systems quickly.
- Familiarity with cloud-based tools (OneDrive, email systems).
- Comfortable navigating CRM or client management systems.
Work Setup
- Must be work-from-home ready with reliable high-speed internet.
- Must be open to using company-issued equipment if required.
- Located preferably within metro areas or nearby cities for logistics purposes (if equipment deployment is required).
Personal Attributes
- Highly responsive and proactive.
- Detail-oriented with strong organisational habits.
- Can work independently with minimal supervision.
- Comfortable collaborating with AU-based teams.
SCHEDULE & COVERAGE
- Ensures uninterrupted admin and referral handling across multiple time zones, including WA.
ADDITIONAL NOTES
- Weekend coverage may be introduced as the business expands.
- HR support tasks are not included at this stage but may evolve as the business grows.
- Training for systems, invoicing processes, and escalation guidelines will be provided by the client’s internal team.
Details
Originally posted on Himalayas