全球客户管理主管

Overview
At ALTOUR, we believe people are the driving force behind every meaningful connection - our clients’ and our own. With more than 1,000 team members and a presence in over 80 countries, we are a globally recognized leader in corporate travel management and a proud division of Internova Travel Group, the highest-ranking American corporate travel management company (Business Travel News).
Our mission is to manage the complexities of connecting people so they can represent their brands in the most impactful way possible. That same philosophy shapes our workplace culture, one that evolves, improves, and empowers our people to grow and thrive.
We embrace innovation and leading-edge technology to create smarter, faster, and more tailored solutions - not just for our clients, but for each other. At ALTOUR, you’ll be part of a collaborative, forward-thinking environment where your voice matters and your success is a shared journey. Click here for more information about Altour.
Responsibilities
Altour is redefining how we partner with clients in the Enterprise and Key Account tiers—those regionally significant customers where structured engagement, growth focus, and program optimization are essential. The Director, Global Account Management, is central to this mission, leading a team of Account Managers/Directors and ensuring they deliver measurable value to clients while growing Altour’s share of wallet. This role blends strategic client leadership with a strong focus on talent coaching and development, acting as the bridge between the VP, Enterprise & Key Accounts and the frontline team.

• Lead, coach, and mentor the Global Account Management team, driving performance, capability-building, and career progression pathways.

• Partner with the VP, Enterprise & Key Accounts to design and execute strategies that grow revenue, optimize programs, and increase client satisfaction within the Enterprise and Key tiers.

• Develop and maintain strategic client relationships, serving as escalation point for senior stakeholders and ensuring structured engagement through reviews, check-ins, and growth planning.

• Ensure that KAMs/EADs execute against structured account plans, focusing on revenue growth, retention, and program optimization.

• Embed consistent use of account management frameworks, tools, and performance metrics, ensuring alignment with Altour’s sales-led culture.

• Collaborate cross-functionally with Operations, Finance, Sourcing, Marketing, and Commercial Operations to deliver seamless service and value realization for clients.

• Identify growth opportunities across accounts, supporting KAMs/EADs in shaping proposals, cross-selling Altour services, and negotiating client agreements.

• Track and report on team and client performance through scorecards, SLAs, and business reviews, escalating risks and driving improvement plans where required.

• Champion innovation by leveraging technology, data, and new solutions to improve efficiency and enhance client outcomes.

Qualifications

• 8+ years in corporate travel, account management, or B2B client leadership, with at least 3 years in management role.

• Proven success leading, coaching, and developing high-performing account management teams.

• Strong client relationship skills with experience influencing senior stakeholders and driving growth within complex accounts.

• Strategic thinker with ability to translate vision into actionable plans and measurable outcomes.

• Deep understanding of the travel industry, marketplace trends, and client needs across the Enterprise and Key account segments.

• Proficiency with account management tools, CRM systems, and performance dashboards; ability to analyze data and guide team decisions.

• Collaborative leader with excellent communication, negotiation, and presentation skills.

PAY AND BENEFITS
Our benefit offerings include choice of two medical plans and two dental plans, vision insurance, flexible spending accounts (FSAs), company-paid life insurance and AD&D, optional additional life insurance and AD&D, disability insurance, paid parental leave, paid time off, 401k Plan with company match, discounted employee travel options, access to LinkedIn Learning webinars and courses. Discounted pet insurance and auto, home, & renters insurance.
The salary range on this job posting/advertising has been developed to give applicants a wide range to comply with pay transparency laws in all states and geographical areas. Many factors, such as years of experience, geographical location, budget etc. are considered when determining the starting rate of pay. The salary range posted represents the pay range for U.S. candidates. If the job posting indicates that the role is available for international candidate consideration, the salary range will be based on the local market for the country where the candidate would be working.
This role may be eligible for an incentive, commission, bonus, or a discretionary bonus program based on the company’s financial goal achievement and individual performance.
Internova Travel Group is an Equal Opportunity Employer. We make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.
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Originally posted on Himalayas