Client Success Manager - Bilingual
这是一个远程职位。加入加拿大全土的汽车金融重塑团队。在 Autocorp.ai,我们不仅构建软件，我们正在改变人类购买汽车的方式。我们的尖端 SaaS 平台使经销商更快地完成交易，提供更好的融资体验，并通过以 Equifax 和 Canadian Black Book 等合作伙伴为基础推进预测性见解来释放下层次性能。我们正在迅速增长，寻找一个双语客户成功管理者，他渴望与我们一起成长。这不是只是一份工作。这是一个启动台。你将成为我们经销商的可靠顾问，引导他们取得成功，帮助他们扩展规模，确保他们从我们的平台中获得充分价值。如果你喜欢建立关系，寻找表现指标，并将满意的客户变成狂热粉丝，这是你的机会。你会拥有什么 · 成为经销商的目标：通过战略性和主动沟通来保持和发展业务簿。·推动扩张对话：引入新的产品功能和扩展机遇，为我们的合作伙伴带来真正收入。· 训练像专业人士一样：登陆车上并培养经销商，使他们能够开始运行，永远不会放缓。·优化经销商绩效：分析结果，识别趋势，构建投资回报率驱动的策略。· 在它们之前解决问题：保持积极的支持，战略建议和高影响力的跟踪。· 在组织中合作：你将成为产品，支持，销售和领导力以及客户声音之间的关键参与者。· 捍卫客户：倡导产品改进并在需要时升级以确保快速解决方案。要求双语技能 你能流利地讲英语和法语，从而轻松与广泛的客户联系。13年以上经验你曾在客户成功，账户管理或其他面向客户角色方面工作过了很长时间。无论是经销商，批发还是汽车技术，你的背景都能帮助你了解该领域独特需求.SaaS 聪明。你曾在 SaaS 公司工作过或非常舒服地使用基于云平台。已证明的投资组合管理。你成功管理了 B2B 账户，理想情况下有责任让客户保持快乐和增长 （想到保留+扩张）.最初发布于喜马拉雅山
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This is a remote position.
Join the team reinventing automotive finance across Canada.
At Autocorp.ai,we’re not just building software we’re transforming how humans buy cars. Our cutting-edge SaaS platform empowers dealerships to close deals faster, provide better financing experiences, and unlock next-level performance with predictive insights powered by our partners likeEquifaxandCanadian Black Book.
We’re growing fast and looking for a bilingualClientSuccess Manager who’s hungry to grow with us.
This isn’t just a job. It’s a launchpad.
You’ll be a trusted advisor to our dealers, guiding them to success, helping them scale, and making sure they get full value from our platform. If you love building relationships, geeking out on performance metrics, and turning satisfied clients into raving fans this is your shot.
What You’ll Own
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Be the Go-To for Your Dealers: Retain and grow your book of business through strategic, proactive communication.
- Drive Expansion Conversations: Introduce new product features and expansion opportunities that drive real revenue for our partners.
- Train Like a Pro: Onboard and train dealerships so they can hit the ground running — and never slow down.
- Optimize Dealer Performance: Analyze results, identify trends, and build strategies that drive ROI.
- Solve Problems Before They Exist: Stay a step ahead with proactive support, strategic recommendations, and high-impact follow-ups.
- Collaborate Across the Org: You’ll be a key player between product, support, sales, and leadership — and the voice of the customer.
- Champion the Client: Advocate for product enhancements and escalate when needed to ensure lightning-fast resolution.
Requirements
Bilingual Skills– You speak both English and French fluently, making it easy to connect with a wide range of clients.
1–3+ Years of Experience– You’ve spent time in Customer Success, Account Management, or other client-facing roles where building relationships is key.
Automotive Industry Know-How– Whether it’s dealerships, wholesale, or automotive tech, your background gives you a leg up in understanding the unique needs of this space.
SaaS Savvy– You’ve worked at a SaaS company or you're super comfortable navigating cloud-based platforms.
Proven Portfolio Management– You’ve successfully managed B2B accounts, ideally with some responsibility for keeping clients happy and growing (think retention + expansion).
Originally posted on Himalayas