现场服务技术人员
Field Service Technician
AssetWatch通过提供无与伦比的设备状态监测体验，为全球制造商提供制造系统持续运行的支持，我们致力于关心客户每天关注的资产。我们是一个专注且有能力的团队，包括世界知名的工程师和杰出的商业领袖，他们有着共同的目标——打造预测性维护的未来。在进入快速发展的下一阶段时，我们正在寻找能够带领这一进程的人才。
**职位概述**
现场服务飞行技术员向ART区域经理汇报，负责根据既定规范在客户现场安装、测试和维护AssetWatch基于状态的监测解决方案。该职位需要随时出差处理紧急任务、客户问题和临时变更。
**我们目前仅在以下地点招聘：**
芝加哥，伊利诺伊州。
**你将负责：**
- 具备在封闭工业环境中工作的身体条件；佩戴个人防护装备（PPE），包括护目镜、防护手套、防护服和防护鞋。
- 能够进行高达100%时间的出差，经常需要短时间通知。
- 需要过夜及航空旅行。
- 偶尔需要在周末和非工作时间工作。
- 掌握公司产品的整体知识，并能适应不同客户的环境。
- 确保所有安装的Vero产品解决方案在实地协调团队的帮助下得到正确审查。
- 为工业和制造客户提供现场技术支持，确保客户满意度。
- 在需要通信问题解决时，有效排查并修复产品安装问题。
- 与客户沟通并维护安装和现场服务记录。
- 管理和维护服务工具和库存，确保所分配公司资产的责任明确。
- 以友好且专业的态度与客户互动，始终以积极专业的方式代表公司形象和品牌。
- 与所有客户人员有效沟通和互动，赢得他们的信任与合作。
- 支持产品开发团队对现有和新产品开发进行评估和测试。
- 维护费用账户并每周提交准确的记录。
- 在最少监督的情况下独立工作。
- 为客户提供专业且礼貌的服务，提供准确的信息。
查看英文原文
AssetWatch serves global manufacturers by powering manufacturing uptime through the delivery of an unparalleled condition monitoring experience, with a passion to care about the assets our customers care for every day. We are a devoted and capable team that includes world-renowned engineers and distinguished business leaders united by a common goal – To build the future of predictive maintenance. As we enter the next phase of rapid growth, we are seeking people to help lead the journey.
The Field ServiceTechnician reports to the ART Regional Manager and is responsible for the installation, testing, and servicing of AssetWatch Condition Based Monitoring solutions at client sites based on defined specifications.This position requires short notice travel to deal with emergency jobs, customer issues, and last-minute changes.
**What’s the Opportunity**
- Possesses the physical ability to operate in confined industrial settings and to wear Personal Protective Equipment (PPE), including protective glasses, gloves, clothing, and footwear.
- Willing to travel up to 70% regionally and locally, including overnight and air travel, with occasional weekend and outside business hours.
- Develops comprehensive knowledge of company products and adapts them to diverse customer environments. Ensures proper review of all installed Vero product solutions with the field coordination team. Provides on-site technical support for industrial and manufacturing clients to ensure customer satisfaction, troubleshooting and repairing product installations as needed.
- Maintains installation and field service records and manages service tools and inventory to ensure asset accountability.
- Interacts professionally with customers, representing the company image, and building trust to gain confidence and cooperation.
- Maintains accurate expense records weekly. Works autonomously with minimal supervision, demonstrating professional communication and conduct.
- Comprehends customer needs and delivers courteous, accurate, and continuous communication. Prioritizes tasks effectively, demonstrating strong organizational skills and a results-oriented approach.
- Collaborates well within teams and translates leadership vision into daily operational support.
- Embraces accountability, behaves ethically, and takes responsibility for work goals.
- Possesses strong written and verbal communication skills.
**This role is located inMexico.**
**Qualifications**
- Experience with hand tools, air tools, and large, specialized tools specific to the job/project.
- General knowledge of industrial manufacturing equipment.
- General knowledge of industrial electronic systems, including enclosures, cabinets, chassis, electrical connectors, cabling, and mounting hardware.
- Familiarity with industrial networking equipment and protocols.
- Familiarity with preventive and predictive maintenance, commissioning new systems, and repairing associated equipment is preferred but not required.
- Fluency in English; other languages are a plus.
#LI-REMOTE
**Preferred Qualifications**
- 1+ years of experience in the field service industry desired
- Familiarity with vibration analysis and environmental testing, including vibration and shock, is preferred but not required.
- OSHA 10; OSHA 30 preferred - can be obtained upon hiring.
**What We Offer:**
AssetWatch is a remote-first company that puts people at the center of everything we do. We want our team members to thrive - that’s why we offer a range of benefits and perks designed to support your well-being, growth, and work-life balance.
- Competitive compensation package including stock options
- Flexible work schedule
- Comprehensive benefits including retirement plan match
- Opportunity to make a real impact every day
- Work with a dynamic and growing team
- Unlimited PTO
We have a distributed team that works remotely across locations in the United States and Ontario, Canada. Collaboration within core working hours is required.