IAM Engineer 1
信息系统工程师1 用户访问和身份操作 角色与团队作为 IT 支持专家1,你将成为巴西的中心近岸工程枢纽的一部分，支持全球用户访问提供 (UAP) 和身份管理平台。在这个职位中，你将处理前线访问生命周期管理，利用人工智能驱动诊断工具进行快速分类，并执行自动登录和离机工作流程。关键责任 · Access Lifecycle 运营：在包括 Okta, Active Directory 和 SailPoint IIQ 等企业系统中执行例行身份配置，退货和权限修改。· AI & 自动化测试：利用生成的 AI 工具和智能票务代理来简体，分类并有效地解决接入访问请求和安全事件。· SOP & 知识执行：遵循并贡献标准操作程序 (SOP),运行簿和知识文章以保持运营一致性。· 合规与审计：维护严格遵守 SOX 控制，安全政策和 SLA 目标。·提升过程：确定重复手工任务，与高级专家合作提交工作流自动化和脚本编写候选人。资格和关键技能。· IT 支持，服务桌或身份管理操作的经验。·技术领域：对 Active Directory, Okta,SSO/MFA 概念和 RBAC （基于角色访问控制）的基本理解。·自动化与 AI 能力：熟悉利用人工智能助理 （例如 Copilot, ChatGPT）来解决问题，编写文件和基本查询稿件。·过程思维：高度关注访问安全性，合规标准和用户验证方面的细节。·语言：流利英语 （书面和口头）为无跨地理合作。最初发布在喜马拉雅山。
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Information Systems Engineer 1 — User Access & Identity Operations
About the Role & Team
As an IT Support Specialist 1, you will be part of our central nearshore engineering hub in Brazil supporting global User Access Provisioning (UAP) and Identity Management platforms. In this role, you will handle frontline access lifecycle management, leverage AI-driven diagnostic tools for rapid ticket triage, and execute automated onboarding and offboarding workflows.
Key Responsibilities
- Access Lifecycle Operations: Execute routine identity provisioning, deprovisioning, and entitlement modifications across enterprise systems including Okta, Active Directory, and SailPoint IIQ.
- AI & Automated Triage: Utilize generative AI tools and intelligent ticketing agents to summarize, categorize, and resolve incoming access requests and security incidents efficiently.
- SOP & Knowledge Execution: Follow and contribute to standard operating procedures (SOPs), runbooks, and knowledge articles to maintain operational consistency.
- Compliance & Auditing: Maintain strict adherence to SOX controls, security policies, and SLA targets for ticket resolution times.
- Process Enhancement: Identify repetitive manual tasks and collaborate with senior specialists to submit candidates for workflow automation and scripting.
Qualifications & Key Skills
- Experience in IT support, service desk, or identity management operations.
- Technical Domain: Basic understanding of Active Directory, Okta, SSO/MFA concepts, and RBAC (Role-Based Access Control).
- Automation & AI Aptitude: Familiarity with leveraging AI assistants (e.g., Copilot, ChatGPT) for troubleshooting, documentation, and basic query drafting.
- Process Mindset: High attention to detail regarding access security, compliance standards, and user validation.
- Languages: Fluent English (written and verbal) for seamless cross-geographic collaboration.
Originally posted on Himalayas