支付账户经理（支付服务提供商 / 高风险支付）
Payments Account Manager (PSP / High-Risk Payments)
地点：欧洲（远程办公，偶尔需要出差）
语言：
- 乌克兰语 — 必须掌握
- 英语 — 需达到 B2+ 水平
- 俄语 — 可选 / 有优势
关于公司
我们的客户是一家快速发展的全球支付解决方案提供商，服务于数字经济中最具活力和高要求的领域——包括iGaming、博彩、外汇、加密货币和电子商务。
公司每月处理数百万笔安全交易，并与欧洲、非洲、拉丁美洲和亚洲的高增长商户合作。其自有的支付基础设施结合了灵活性、速度和合规性，为高风险和企业客户提供无缝的跨境支付服务。
该平台支持60多种全球和本地支付方式，包括信用卡、替代支付方式（APMs）、开放银行、银行付款、移动货币和加密货币。通过利用人工智能驱动的路由、符合PCI DSS标准的安全性和实时欺诈监控，公司持续提供市场领先的批准率和高运营可靠性。
为什么加入我们
- 加入一家在高风险支付领域广受认可的金融科技创新者
- 使用先进技术：AI驱动的路由、开放银行、多币种处理、加密货币支付
- 与跨职能团队在多个地区和时区协作
- 成为以数据驱动、创业文化为核心，专注于扩展、性能和持续改进的团队一员
关于职位
销售运营是一个跨职能的运营和分析中心，负责在商户生命周期的所有关键阶段支持、保留和扩展商户。
该职能负责数据驱动的决策，连接销售、财务运营、风险/合规、技术及业务发展。目标是用结构化洞察取代直觉，实现可持续的商户增长。
此职位负责商户背景、支付表现可见性和运营卓越性，为交叉销售、留存和规模扩展奠定基础。
主要职责
分析与商户画像
- 商户预审：市场、地域、流量和支付方式研究
- 与销售团队合作评估交易可行性及增长潜力
商户运营
- 上线后的商户运营支持
- 监控绩效指标：交易量、批准率、转化率、错误率、路由效率
- 负责商户支付内容
查看英文原文
Location: Europe-based (Remote, with occasional travel)
Languages:
- Ukrainian — mandatory
- English — B2+ required
- Russian — optional / nice to have
About the Company
Our client is a fast-growing global provider of next-generation payment solutions, supporting some of the most dynamic and demanding sectors of the digital economy - including iGaming, Gambling, Forex, Crypto, and eCommerce.
The company processes millions of secure transactions every month and partners with high-growth merchants across Europe, Africa, Latin America, and Asia. Its proprietary payment infrastructure combines flexibility, speed, and regulatory compliance, enabling seamless cross-border payments for high-risk and enterprise clients.
The platform supports 60+ global and local payment methods, including cards, alternative payment methods (APMs), open banking, Pay-by-Bank, mobile money, and crypto. By leveraging AI-powered routing, PCI DSS–certified security, and real-time fraud monitoring, the company consistently delivers market-leading approval rates and high operational reliability.
Why Join
- Join a globally recognized fintech innovator in the high-risk payments space
- Work with advanced technologies: AI-driven routing, open banking, multicurrency processing, crypto payments
- Collaborate with cross-functional teams across multiple regions and time zones
- Be part of a data-driven, entrepreneurial culture focused on scale, performance, and continuous improvement
About the Role
Sales Operations acts as a cross-functional operational and analytical hub, responsible for supporting, retaining, and scaling merchants across all key stages of the merchant lifecycle.
The function is accountable for data-driven decision-making, bridging Sales, FinOps, Risk/Compliance, Tech, and Business Development. The goal is to replace intuition with structured insights and enable sustainable merchant growth.
This role owns merchant context, payment performance visibility, and operational excellence — laying the foundation for upsell, retention, and volume scaling.
Key Responsibilities
Analytics & Merchant Profiling
- Pre-qualification of merchants: market, geo, traffic, and payment method research
- Assessment of deal feasibility and growth potential in collaboration with Sales
Merchant Operations
- Operational support of merchants post-onboarding
- Monitoring performance metrics: volumes, approval rates, conversion, errors, routing efficiency
- Ownership of merchant payment context and operational reality
Optimization & Scaling
- Initiation of performance improvements: provider tuning, routing optimization, cascading logic
- Reduction of operational and technical growth barriers
Cross-Functional Coordination
- Collaboration with FinOps, Risk/Compliance, and Tech teams on merchant-related decisions
- Preparation of structured reports, insights, and action plans for Sales and management
Requirements
Professional Experience
- 1+ year experience in fintech / PSP, preferably in high-risk segments
- (iGaming, Gambling, Betting, Forex, Crypto)
- Background in Sales Operations, Account Management, Business Analytics, or Sales
Analytical & Technical Skills
- Strong analytical mindset; confident with Excel, Power BI, or similar tools
- Understanding of payment methods and flows: cards, APMs, mobile money, local/regional solutions
- Experience using AI tools (GPT, Perplexity, Gemini) in analytical or operational workflows
- Basic market and SEO research skills (Similarweb, Ahrefs, etc.)
Business & Communication Skills
- Strong negotiation and business communication skills
- Spoken and written English (B2+)
- Ukrainian language - a significant advantage
Personal Qualities
- High stress tolerance in a fast-paced, high-risk B2B environment
- Results-driven, structured, and ownership-oriented mindset
- Clear understanding of how Sales and Support teams operate in high-risk payment businesses
What Success Looks Like
- Sales decisions supported by clear data, not assumptions
- Merchants scaling with fewer operational blockers
- Improved payment performance and approval rates
- Strong alignment between Sales, Risk, FinOps, and Tech
Originally posted on Himalayas