销售与预订专员 (需美国/加拿大/英国背景)

• Handle inbound calls and inquiries from prospective and existing customers.

• Respond professionally and promptly to customer questions regarding services, pricing, availability, and next steps.

• Understand customer needs and recommend appropriate services.

• Clearly communicate the company's services, pricing, benefits, and value proposition.

• Build rapport with customers and create a positive sales experience.

• Convert qualified leads and inquiries into booked service appointments.

• Proactively guide customers through the booking process.

• Identify customer needs, concerns, and potential objections.

• Handle objections confidently and work toward closing pending opportunities.

• Follow up with leads who have not yet booked.

• Identify appropriate upselling and cross-selling opportunities.

• Maximize opportunities to increase customer value while maintaining a customer-focused approach.

• Maintain strong customer satisfaction throughout the sales process.

• Coordinate service appointments with internal teams and ensure accurate scheduling.

• Confirm appointments and communicate relevant information to customers and internal teams.

• Maintain accurate records of customer interactions, leads, bookings, and follow-ups.

• Keep the sales pipeline organized and up to date.

• Monitor pending opportunities and proactively follow up to move leads toward booking.

• Ensure no qualified lead or customer inquiry is left without appropriate follow-up.

• Consistently meet or exceed individual weekly and monthly sales and booking targets.

• Maintain strong call-to-booking conversion rates.

• Track and manage assigned leads and opportunities.

• Monitor individual performance metrics and identify opportunities for improvement.

• Contribute to customer retention and repeat business through professional and effective communication.

Hard Requirements:

• At least 1 year of proven experience in sales, call center, inside sales, appointment setting, customer service, or another high-volume phone-based role.

• Demonstrated ability to convert inbound inquiries into appointments, sales, or other measurable outcomes.

• Strong closing and objection-handling skills.

• Excellent verbal communication and active listening skills.

• Confident and professional phone presence.

• Comfortable working in a fast-paced, metrics-driven environment.

• Highly organized and detail-oriented.

• Reliable, self-motivated, and performance-focused.

• Strong follow-up skills and ability to manage multiple opportunities simultaneously.

• Tech-savvy and comfortable using Google Workspace, CRM systems, scheduling platforms, and similar tools.

• Must have grown up in the United States, Canada, or the United Kingdom.

• Open to expatriates who have relocated abroad and are currently working or living remotely.

• Must be comfortable communicating with North American clients and working within North American business processes.

• Previous experience in construction, restoration, environmental services, or a related industry.

Schedule:

HOURS/WEEK:

• 40 Hours/Week

• Monday-Friday 9:00AM-8:00PM EST

• Should be open to schedule including weekends and holidays

Offer and Benefits:

• Weeks 1–8: $8 USD/hour

• Weeks 9-16: $9 USD/hour

• Weeks 17 onwards: $10 USD/hour

Originally posted on Himalayas