Security Assurance Specialist
案例智能是管理，风险和合规 (GRC) 领域的领先 B2B SaaS 公司，帮助组织建立更安全，更负责任的工作场所。我们提供了全面的解决方案，使组织从反应式方法转向主动风险管理。我们的软件可帮助团队报告，管理，调查和预防工作场所风险 - 包括伦理违反行为，欺诈，骚扰，歧视，安全事件以及第三方问题 - 以至他们可以更好地保护他们的人员，文化和业务。支持25多年的领域专业知识，并被财富500强公司信任，Case IQ 已支持管理数百万案件，帮助减轻数十亿的金融和声誉风险。角色摘要我们正在寻找一个安全保证专家来支持 Case IQ 在信息安全总监指导下面的面向客户安全保证过程。这种远程第一职位是对早期职业生涯专业人士非常适合，谁有兴趣在信息安全，客户保证，文档以及在不断增长的安全计划中支持企业销售。在这个角色中，你将帮助完成客户安全问卷和尽职调查请求，维护一个批准的响应和证据库，保持信任中心最新情况，并与信息安全，合规性，法律，产品，工程，IT 和销售协调。虽然该角色是远程的，但我们正在寻找位于奥塔瓦地区的候选人。人工智能-前进方法在案例 IQ 上工作，AI 是我们构建的一部分。我们寻求能够使用人工智能辅助开发和代理工作流程具有强大的技术判断力的工程师：定义明确的意图和限制，验证输出，保护客户数据，并让人类负责生产决策。你将帮助建立对人工智能的负责任使用模式，包括发现，设计，实施，测试，可观察性和运营。你所做的 - 使用批准内容和指导支持客户安全问卷，RFP,尽职调查请求以及后续问题 - 保持已批准的问题质量答案，安全文档和证据的组织库 - 与信息安全，合规性，法律，产品，工程，IT 和销售协调以收集准确的答案并识别正确的审查者 - 追踪客户安全要求，deadl
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Case IQ is a leading B2B SaaS company in the governance, risk, and compliance (GRC) space, helping organizations build safer, more accountable workplaces. We offer a comprehensive suite of solutions that enable organizations to move from reactive approaches to proactive risk management. Our software helps teams across compliance, HR, legal, and investigations report, manage, investigate, and prevent workplace risk - including ethics violations, fraud, harassment, discrimination, security incidents, and third-party issues - so they can better protect their people, culture, and business.
Backed by over 25 years of domain expertise and trusted by Fortune 500 companies, Case IQ has supported the management of millions of cases and helped mitigate billions in financial and reputational risk.
Role Summary
We are looking for a Security Assurance Specialist to support Case IQ’s customer-facing security assurance process under the direction of the Director of Information Security. This remote-first role is a strong fit for an early-career professional who is interested in information security, customer assurance, documentation, and supporting enterprise sales within a growing security program.
In this role, you will help complete customer security questionnaires and due diligence requests, maintain an approved response and evidence library, keep the Trust Center current, and coordinate with Information Security, Compliance, Legal, Product, Engineering, IT, and Sales. While the role is remote, we are seeking candidates based in the Ottawa area.
AI-Forward Ways of Working
At Case IQ, AI is part of how we build. We look for engineers who can use AI-assisted development and agentic workflows with strong technical judgment: defining clear intent and constraints, validating outputs, protecting customer data, and keeping humans accountable for production decisions. You will help establish practical patterns for responsible AI use across discovery, design, implementation, testing, observability, and operations.
What You'll Do
- Support customer security questionnaires, RFPs, due diligence requests, and follow-up questions using approved content and guidance
- Maintain an organized library of approved questionnaire responses, security documentation, and supporting evidence
- Coordinate with Information Security, Compliance, Legal, Product, Engineering, IT, and Sales to gather accurate answers and identify the right reviewers
- Track customer security requests, deadlines, owners, and outstanding items so requests move forward predictably
- Help maintain the Case IQ Trust Center by keeping published security and compliance information current and flagging gaps for review
- Prepare clear customer-facing responses and help route requests for documents such as policies, certifications, and privacy materials
- Learn Case IQ’s products, security practices, and compliance commitments well enough to recognize when a request needs specialist review
- Help document repeatable Customer Assurance workflows, response standards, and lessons learned
What Success Looks Like
- 30 Days: Complete onboarding and build familiarity with Case IQ’s products, security documentation, compliance commitments, customer assurance process, key stakeholders, and response standards. Shadow questionnaire and customer-request work, review the response library and Trust Center, and begin drafting straightforward responses for review.
- 60 Days: Support smaller and standard questionnaires and customer requests under close review, using approved responses and evidence. Keep request tracking current, help organize the response library, and contribute proposed Trust Center or documentation updates.
- 90 Days: Handle routine requests with regular manager review and confidently route complex or non-standard questions to the appropriate subject-matter expert. Maintain accurate status reporting and identify recurring customer questions, content gaps, or process improvements.
- 6 Months: Manage well-defined recurring Customer Assurance tasks with guidance, maintain accurate and current customer-facing security information, and contribute to smoother coordination between Sales and internal subject-matter experts.
- 1 Year: Operate as a reliable Customer Assurance partner for standard requests, keep the response library and Trust Center well organized, and support continuous improvement of the customer security review process while escalating complex matters appropriately.
Who You Are
- Early-career experience in a customer-facing, SaaS operations, security, privacy, compliance, sales operations, or related role; internships, co-op terms, or equivalent experience are welcome
- Strong written communication skills and care with detail, including the ability to turn technical input into clear, accurate customer-facing responses
- Good organizational and project-tracking habits, with the ability to manage several requests and deadlines with guidance
- Interest in information security, privacy, compliance, or enterprise software, and a willingness to learn Case IQ’s products and security program
- Comfort working with documents, spreadsheets, knowledge bases, and shared collaboration tools
- Ability to ask thoughtful questions, identify missing information, and escalate requests that need expert review
- Collaborative working style and the ability to build constructive relationships with Sales, Legal, Compliance, Security, Product, Engineering, and IT teams
- Basic understanding of common security and privacy concepts, such as access control, encryption, incident response, SOC 2, ISO 27001, or data protection
- Exercise the highest level of discretion in the handling and protection of all data and sensitive information
Assets (Nice to Have)
- Experience assisting with security questionnaires, RFPs, customer due diligence, or Trust Center content
- Familiarity with security and privacy frameworks such as SOC 2, ISO 27001, NIST, GDPR, or PIPEDA
- Exposure to SaaS sales, customer success, procurement, legal operations, or compliance work
Perks and Benefits
- Work remotely within a flexible work environment (our team spans 7 countries).
- Competitive company-paid benefits plan.
- Generous professional development budget.
- RRSP/ 401k matching program
- Half-day Fridays in the summer
Selected candidates will be contacted through BambooHR (please check your junk mail).
Case IQ is an equal opportunity employer. All qualified applicants are given consideration regardless of race, religion, color, gender, sex, age, sexual orientation, gender identity, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable employment laws. If you have a disability or special need that requires accommodation, please contact us at hr@caseiq.com.